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Residence Inn West Springfield
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Reviews (230)
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226 - 230 of 230 reviews
Reviewed 1 September 2004

Have just come back from my 3rd stay here - I've stayed a total of 20 nights to date and have to struggle to find fault with this place - well it sticks to the usual Marriott standard of quality and consistency of experience.

My only (and I mean my only) gripe is that the breakfast experience at weekends is not as good as Monday-Friday. The staff are different and don't seem to care whether everything is out and ready. I found myself having to ask for a whole bunch of things that were standard during the week - basics like ketchup, cutlery and pepper! Also the metal cutlery and porcelein plates were hidden away in favour of plastic ones. Makes the whole thing seem like a kids' tea party, not to mention the damage to the environment! C'mon Residence Inn - sort it out!!

  • Stayed: August 2004, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
2  Thank Tony449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2004

Excellent place to stay. Everything was clean and tidy. The pool and whirlpool were nice, and there's even a basketball court outside that my husband and son enjoyed. The breakfast was ample and decent. The staff was excellent.

5  Thank leftwing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Lima, Ohio
16
Reviewed 22 June 2003

This was a great motel. Very clean and very new. It had two bedrooms and baths for one great price. The only thing that made me unhappy was the charge of 75.00 to have a pet. Otherwise, I would recommend gladly.

6  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 July 2015
Google Translation

Room Tip: Valoro la limpieza de los banos y de las lencerias .
  • Stayed: June 2015, travelled with family
    • Value
    • Location
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anna B, General Manager at Residence Inn West Springfield, responded to this reviewResponded 22 July 2015
Google Translation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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