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Quality Inn West Springfield
Ranked #9 of 17 Hotels in West Springfield
Reviewed 5 October 2013 via mobile

Not as clean friendly or comfortable as previous times. Not happy and have no intention of returning. Musty and hard beds. Id highly suggest you go elsewhere even though western mass is not at all a nice area . Rates reasonable but that's it totally not worth it

Stayed: October 2013
1  Thank jvmburlington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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74 - 80 of 130 reviews

Reviewed 21 September 2013

I have stayed at this property a few times, and I had always had an overall good experience. This time not so much. The room I was given was very dirty and smelly. It was very musty, and the room overall just felt unclean. Bathroom shower curtain had mold on the bottom.
The same goes for the common areas of the hotel, it's just plain dirty. The breakfast was very disappointing with only hard boiled eggs, cereal and toast. Not even bagels?
One positive thing I always encounter is the staff. The staff is always very kind, helpful and friendly . Including the housekeeping staff.

  • Stayed: September 2013, travelled as a couple
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1  Thank Cityfolk2244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2013

Apparently they are renovating the hotel. I got one of the new rooms. Nice room, they added a little table next to the bed with an outlet. Very useful for cell phone alarms. Staff was friendly. Breakfast was good.

I got a room facing I-91, the sound block could have been a little better, but I got a good night's sleep. For 89 dollars a night, I thought it was quite nice.

Room Tip: Ask for a renovated room. Ask for a room that doesn't face I-91.
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  • Stayed: August 2013, travelled solo
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Thank gprimr1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2013

Don't be fooled by the online photos, like I was. I was playing in a 14 year old regional Babe Ruth baseball tournament in Westfield. My team and their parents all stayed here for 3 nights. For the most part the rooms were clean, but the top layer of the sheets were scratchy and uncomfortable. The sliding glass doors, (which were very hard to open) were all fogged up because of the AC. The balcony was a nice edition, but the floors were sticky.

The continental breakfast was another disappointment. The one lady worker did not look like she was enjoying anything, and when one parent asked her where the donuts are, she replied "they're in the freezer"

The elevators were quite scary, making strange noises and they had scratches on the doors. The pools never had towels on the racks.

  • Stayed: July 2013, travelled with friends
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Thank Patrick H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2013

Bathroom door didn't lock.
Continental Breakfast sadly lacking in quality.
Noisy tv next door ALL NIGHT LONG.
I was very disappointed in the quality of this place. I only stayed one night thankfully and would not stay there again.

  • Stayed: July 2013, travelled with family
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1  Thank ma2013ryann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2013

We were on a camping trip, heading to Maine in the pouring rain. So, we decided that we didn't want to set up and take down the camper in the rain, and we looked for a reasonably priced hotel that we could park the camper. This fit the bill. The friendly, welcoming manager (Ron) let us park the camper, honored the coupon rate of $56.00, gave us a clean, inviting room.The mattress was firm. There was a coffee maker, microwave, refrigerator. The room was a good value for the price. The hotel is undergoing renovation, but it was quiet while we were there. The breakfast was included and it was nice.

Room Tip: We used a coupon that we got at the welcome center and it saved five dollars.
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  • Stayed: June 2013, travelled as a couple
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Thank John L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 May 2013 via mobile

I find it difficult to believe that this place is still open under the quality inn name...its under renovation...rooms were average, clean for the most part, but I did find a used bar of soap in the shower...the hallways were busy with all sorts of contractors, very noisy at times. I requested a non-smoking room, the hallway leading to the room and the room itself stunk of stale cigarette...not great for a person with asthma!! New paint ,carpet , and a non-smoking sign cannot disguise the fact that these were previously smoking rooms...awful.

  • Stayed: May 2013
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Thank stormie_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn West Springfield

Address: 1150 Riverdale St, West Springfield, MA 01089-4607
Phone Number:
Region: United States > Massachusetts > West Springfield
Amenities:
Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 17 Hotels in West Springfield
Price Range: £62 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn West Springfield 2.5*
Number of rooms: 114
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