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“Best hotel of our holiday so far...”

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Hampton Inn West Springfield
Ranked #1 of 17 Hotels in West Springfield
Certificate of Excellence
Ireland
Level Contributor
118 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
“Best hotel of our holiday so far...”
Reviewed 11 June 2013 via mobile

We are just leaving this hotel after a one night stay on our two week touring holiday in New England and we definitely agree this is the best hotel of our holiday so far. the staff are very friendly, the rooms are very clean & extremely comfortable and the complimentary breakfast was excellent...other hotels please take note!! We will be back and we will definitely be recommending this hotel to our family and friends:)

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FourCrazyIrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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586 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
United States
1 review
Reviewed 1 June 2013

The room overall is not the cleanest. It's not that don't change the linens, but you can tell that the upkeep of furniture, etc is not a priority for this hotel. Pillows had an odor (not from the linens not being changed, but from the pillows being old). The couch in the room was also pretty dirty (spots, stains, etc.) I refused to sit on it. Also, a lot of men drink, smoke and loiter in the parking lot. It just reminded me of a Motel Six not the other Hampton Inns that I have visited. At times I felt unsafe. I have to stay at this one because this is where I'm mandated to stay but definitely reported the conditions to my travel agent and this would not be my first choice at all.

  • Stayed May 2013, travelled on business
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Stacie T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Santa Clarita, United States
2 reviews
Reviewed 26 May 2013

I understand that Hampton Inn is the low end of the Hilton chain but this was ridiculous. I wasted points on this location. I would not have spent money on this place if my points were not available. Would rather have used points/paid money at a better Hilton facility and had a terrible experience. Maybe it's time to switch back to Marriott.

  • Stayed May 2013, travelled with family
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank Richard N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sharon T, Manager at Hampton Inn West Springfield, responded to this review, 1 June 2013
Richard,
We are so sorry to hear that you were disappointed in your recent stay with us. We do our best to ensure every guest has a pleasant experience and we regret this was not your impression. We welcome any additional feedback you would like to share with us and hope to have another opportunity to show you the quality hospitality you expect and deserve from our family of hotels the next time you travel through the area.
Thank you
Sharon T
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hooksett, New Hampshire
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 May 2013

I mostly stay at Hampton Inns when I travel and the West Springfield location is one of the best. Friendly, helpful staff (they go out of their way to answer questions and provide great service). Sarah, Charlear, Kathelyn & Karen were great, as always. I don't know the name of the woman who works breakfast, but she is always friendly, helpful and does a terrific job keeping guests supplied with all of the great offerings you provide everyday. Rooms are always clean and the best part for me is that I can count on a comfortable stay everytime. Also love having a refrigerator in my room!

  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gloria B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 26 May 2013

We stayed at the West Springfield Hampton Inn for a graduation in Amherst MA because we made reservations too late to be closer. It was only 13 minutes further away. The hotel is very well run, rooms extremely clean, staff were consistently very helpful and pleasant. We were impressed.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida City, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 25 May 2013

Your hotel is the best of the Area. Housekeeping was awesome, the room very clean and well organized. the breakfast like no other place the staff was very pleasant. Wish you had an indoor pool. Also james and asury, very courteos and friendly, loved the way they treated me. definetaly will come back next time!

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank cramirez2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pocasset,Ma, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 May 2013

The West Springfield (Ma) Hampton Inn is an Excell- ent place to lodge if in this area. The locationwith regard to area attractions or businesses,the quiet of the rooms, nearness to transportation are all tops. The staff of the place is extremely friendly and courteous,and the amenities are all of a highly commendable level.

  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Anthony J C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn West Springfield

Property: Hampton Inn West Springfield
Address: 1011 Riverdale St, West Springfield, MA 01089-4614
Phone Number:
Region: United States > Massachusetts > West Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in West Springfield
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn West Springfield 2.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hampton Inn West Springfield Hotel West Springfield
West Springfield Hampton Inn

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