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“Nothing to rave about”

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Hampton Inn West Springfield
Ranked #1 of 17 Hotels in West Springfield
Certificate of Excellence
Pittsburgh, United States
1 review
“Nothing to rave about”
Reviewed 20 May 2014

The hotel is ok, by no means horrible but for the quality and reputation of Hampton it is not great. It needs a remodel, the hallways, elevators, and lobby are beat up and need a good cleaning. The staff is not very energetic as it takes forever to check in. The bed is very soft, springy and squeaky. If this is your first stay at a Hampton it would be your last.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Review collected in partnership with Hampton

Helpful?
Thank Nathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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586 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (69)
Date | Rating
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  • English first
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English first
Southold, NY, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 May 2014

This is an excellent hotel, pet friendly, great value with AARP/AAA discounts, and a fabulous included breakfast. We now go out of our way to find Hampton when we're traveling, and being recently retired, we intend to do exactly that, as long as things don't change. The only thing wrong is that you have to make your own waffles.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank George S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mystic, United States
2 reviews
Reviewed 16 May 2014

I always enjoy my stays at the Hampton Inn. Always a great value. Quality room & ammenities, and the complimentary breakfast, gets you filled up and out the door ready to go in the a.m. I personally prefer the belgian waffles.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida City, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 May 2014

This hotel is one of the best hotels in this area, Karl and Jamie made ​​me feel very welcome. Breakfast is fantastic and the service in general. What else can you ask for. I will definitely be back on my next visit.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cramirez2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
winooski, United States
1 review
Reviewed 9 May 2014

bathroom need work im disabled was hard to work thing and tv was poor cable could not watch much some partying with young men going on made mess of elavater and walls did not know about what your hotell had to offer did not know about coffey counter till I check out and had morning brunch

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Rory B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
Level Contributor
4 reviews
Reviewed 6 May 2014

I stayed in the Hampton Inn for about 11 months for business and I'm very impressed with the friendly staff who greets you by name whenever you walk in. That is why I've stayed at the Hampton Inn in West Springfield while working at a local business. I plan on being here at least another 6 months. Jamieliz Perez was very helpful and followed all the safety concerns for her guests during a fire alarm on Aprin 22, 2014 around noon time. Jamieliz stayed with a lady that is staying with me while I work during the day to make sure she was safe and taken outside. 5 stars to Jamieliz and the rest of the staff!

Room Tip: I've never had a bad experience here at the Hampton Inn in West Springfield. I prefer the lower...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jean H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
seattle
Level Contributor
61 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 May 2014

I only stayed one night in the Springfield area this trip and I had frequented the Hilton Garden Inn for past stays but the Hampton Inn West Springfield was highly recommended by my business hosts so I gave it a try. I'm so glad I did. Great location near a lot of casual dining, very clean throughout, great desk and fast internet..what more could you ask for in a business hotel? The standard hot breakfast was OK, above par for competitive places (I prefer table service for my only sure meal of the day when I'm on the road.) Will stay here again when I return!

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bruceww
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hampton Inn West Springfield

Property: Hampton Inn West Springfield
Address: 1011 Riverdale St, West Springfield, MA 01089-4614
Phone Number:
Region: United States > Massachusetts > West Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 17 Hotels in West Springfield
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn West Springfield 2.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Hampton Inn West Springfield Hotel West Springfield
West Springfield Hampton Inn

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