My husband and I have been coming to this hotel for over 20 years and at one point this was the only place we would stay, but I must admit we are trying other places. Pros- happy memories with children, grandchildren and as a couple. The indoor pool is warm and is enjoyed by all. Close to shopping and places to eat. Lower price, but you get what you pay. Cons--over the summer two of us -one adult and one child got glass in our feet at the indoor pool. We immediately reported it to the office and someone was sent to clean up the area. It is unfortunate that an inconsiderate guest did not follow the rules and brought a glass beer bottle into the pool area. It would have been nice if they cleaned up the broken glass or at least reported it. I asked to speak with a manager and left two messages and never received a call back. As a business owner, I find that unacceptable. The website states that all the beds are new, so maybe I haven't been in a room that was updated, but I have woken up many times with a stiff back. Although many of the rugs are new, they look dirty and smell. Guests can be rude and stomp around on the second floor and allow their children to run around yelling--unattended in the hallways. I have smelled smoke and reported it on several occasions. I understand this is a family hotel and kids r kids, but parents need to remember that there are other people sharing the space. There does appear to be new office staff. The two women who worked there in the past did not take any nonsense and supported keeping the hotel a safe, peaceful place for everyone to enjoy. I feel bad writing this review, but think it is only fair that other guests hear about different people 's experiences. I honestly don't know if we will be staying there again. I am hoping that things improve.
- Official Description (provided by the hotel):
- Large inn with indoor and outdoor pools. ... more less
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- Also Known As:
- Hotel Cape Point
- Cape Point West Yarmouth
- Cape Point Hotel Cape Cod/West Yarmouth, MA