After staying in a number of Hampton Inn's previously I did not receive the usual Hampton welcome.
This hotel was the most expensive night of our 10 night New England break. On arrival we were left waiting 10-15 minutes to check in whilst the receptionist was taking a booking by telephone. At no point during the conversation did she acknowledge we were there.
When she had finished the phone call her welcome was 'are you guys waiting to check in?'. No apologies, nothing.
This was made more frustrating as within seconds of her dealing with us someone came out of the backroom behind the lobby to deal with someone else.
There is a strong smell of chlorine in the lobby which we didn't get in any other hotel that we stayed in with indoor pools.
Rooms weren't the cleanest, a number of long hairs were found on one bed and the bathroom floor.
Now to the good points, hotel is brand new, HDTV, wi-fi, fridge and microwave in all rooms. Rooms are nicely decorated compared to normal Hampton inn's and it is close (within 15-20 walking distance) to Hyannis.
A good base for exploring the Cape.
Would stay here again but would hope this was a one off.
- Official Description (provided by the hotel):
- As the newest of Cape Cod hotels, Hampton Inn Cape Cod welcomes you with a fabulous mix of amenities, including 'hot on the house' breakfast buffet, high-speed Internet access and state of the art 'jump start" fitness center, as well as an indoor and outdoor pool. Our combination of modern amenities and gracious guest rooms or suites make us the hotel of choice near Hyannis. In fact, we are the only Hampton Inn and Suites on the Cape, as well as the only hotel to be backed by Hampton Inn and Suites 100% satisfaction guarantee. ... more less
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- Also Known As:
- Hampton Inn And Suites Cape Cod - West Yarmouth Hotel West Yarmouth
- Hampton Inn West Yarmouth
- Hampton Inn And Suites Cape Cod - West Yarmouth MA