I booked a room for 2 nights at this aweful hotel. After the 1st night I was woken up at 7am from LOUD creaking in the ceiling. And you can hear everything outside.The hotel is old and very poorly constructed. If you want a good nights sleep go elsewhere, or do NOT accept a room on the 1st floor (but you still will hear EVERYTHING outside).
I tried to call the front desk to see if they could give us another room, possibly on the second floor and Jane said they are fully booked and nothing could be done. She was extremely rude and not helpful at all. I tried to cancel my reservation for tonight, but of course they said no, and gave me some silly reason about the site I used charging a commission already. I told her that's fine, I'll just give the hotel my review on trip advisor. At 8:11am (about and hour later) jane called back to tell me she could cancel my reservation for tonight "because she has someone that would love the room" (condescending and very rude and what happened to the issue with the commission?)
Also so far we have found 3 bugs in the bathroom. And just a heads up if you don't book thru their website directly you have to pay extra for using the inflateable park and games.
- Official Description (provided by the hotel):
- We think you’ll find the Cape Cod Family Resort is one of the best values on Cape Cod. All rooms have new furnishings in 2014 & include FREE admission to the Cape Cod Inflatable Park when you book your room via the Cape Cod Family Resort website. Amenities include refrigerators, flat screen TVs, free wifi, indoor & outdoor pool, arcade, restaurant, hot tub, 9 hole mini golf & more! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travel Republic (UK), TripOnline SA, Ctrip TA and Evoline ltd so you can book your Cape Cod Family Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Cape Cod Family Resort West Yarmouth, MA