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“Needs to be freshened Up!”

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Extended Stay America - Boston - Westborough - Computer Dr.
Ranked #8 of 9 Hotels in Westborough
South Burlington, Vermont
Level 4 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Needs to be freshened Up!”
Reviewed 4 July 2013

I needed a hotel for the night, saw the sign and stopped. The grab and go breakfast was decent and the staff was polite. The room furnishings and rug are old and the rooms smelled musty. General surfaces were clean but corners and picture frames were not. When the toilet was flushed it sprayed my legs and the shower curtain was moldy.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jakerx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager_11525, General Manager at Extended Stay America - Boston - Westborough - Computer Dr., responded to this review, 9 July 2013
Thank you for taking the time to write a review of your stay. I am so glad that you found our staff to be polite and that you enjoyed our grab-and-go breakfast. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we did not meet your expectations. To uphold our company's high standards, I will be working with our housekeeping and maintenance staff to improve our cleaning as well as repair processes to ensure this type of situation does not happen again.

We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at bws@extendedstay.com. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
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Additional Information about Extended Stay America - Boston - Westborough - Computer Dr.

Property: Extended Stay America - Boston - Westborough - Computer Dr.
Address: 1800 Computer Dr, Westborough, MA 01581-1751 (Formerly Extended Stay Deluxe)
Phone Number:
Region: United States > Massachusetts > Westborough
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 9 Hotels in Westborough
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Extended Stay America - Boston - Westborough - Computer Dr. 2.5*
Number of rooms: 112
Official Description (provided by the hotel):
Off-site fitness center available. ... more   less 
Reservation Options:
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Also Known As:
Extended Stay Deluxe - Westborough Hotel Westborough

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