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“They Can't Be Beat” 4 of 5 bubbles
Review of Holiday Inn Express Hotel & Suites Westfield

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Holiday Inn Express Hotel & Suites Westfield
Ranked #1 of 4 Hotels in Westfield
Indianapolis, Indiana
Level Contributor
250 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
“They Can't Be Beat”
4 of 5 bubbles Reviewed 29 November 2013

Most of the Holiday Inn Express motels we have stayed in have been built in recent years so everything is in great shape. We've never found a bad one. We stopped at this one last in the evening so we just needed a place for the night. We were traveling through eastern MA at the peak season for the changing of the leaves, and most of the motels in this part of the state were booked pretty full. We didn't want to shop around as it was late at night. Everything was good except the price, at nearly $175.00 seemed a little high. Might have been because it was a weekend, and because of the leaf traffic. You might want to check that before you book this one, although everything was fine for our stay.

  • Stayed October 2013, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DSStephens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, 11 December 2013
Dear Guest,
Thank you kindly for taking the time to provide us with some feedback. It was truly great to hear that we had met all expectations and that you had enjoyed your overall stay with us. We greatly appreciate your continued loyalty and hope to have you visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

168 reviews from our community

Traveller rating
    49
    67
    37
    8
    7
See reviews for
72
35
9
29
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Westford
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 24 November 2013

The hotel room was clean, quiet and the front desk staff Danny Rivera is professional and greets everyone enthusiastically. The continental breakfast was well stocked, nothing was stale, restocked continuously and the breakfast area kept clean.

Room Tip: Second floor room in back of building was very quiet.
See more room tips
  • Stayed November 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, 11 December 2013
Dear Guest,
Thank you for taking some time to provide us with your feedback. It was wonderful to hear that Danny made for a memorable check-in experience and that your stay had been enjoyable, including starting your day off right with our Express Start Breakfast. We hope to have you visit us again whenever you're in the area.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
167 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
5 of 5 bubbles Reviewed 21 November 2013 via mobile

First off.im a huge fan of h.I
Express. They are consistently clean.up to date and conveniently located. This is no exception. Literally straight off exit 3 on mass pike on a new plot of land set back from traffic noise on edge of industrial park.Despite the presence of multiple tractor trailers on perimeter. No noise at all. One of the quietest hotels and restful sleeps ive had in a decade of travel for n.e. biz and national travel. New indoor pool.delicious breakfast other pluses. Only setback was no internet connection in business room and wifi erratic .perfect one night. Lousy the next....

Stayed November 2013, travelled on business
Helpful?
Thank scrapmetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, 5 December 2013
Dear Guest,
Thank you so much for taking a moment to provide us with some feedback. It was truly a pleasure to hear that you had enjoyed your overall stay and that you were able to relax and be yourself. We greatly appreciate your continued loyalty and look forward to having you visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, Rhode Island
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 19 November 2013

This hotel is right off the Mass Pike at exit 3. They offer free breakfast and the rooms are clean and quiet. We were impressed with, believe it or not, the height of the vanity/sink. Some hotels have such low sinks your back breaks just to brush your teeth. At breakfast Logan cooked bacon just for us. Enough to feed 4 only 2 of us though. Check out was easy and to get back on the pike is very easy as well. We will be staying there again next month.

Room Tip: We stayed on the first floor and had no problems. I think there are 4 floors to choose from.
See more room tips
  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kathy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, 3 December 2013
Dear Guest,
Thank you for taking the time to provide us with some feedback regarding your recent stay. It was certainly wonderful to hear that you had enjoyed your room accommodations as well as getting the day started with our Express Start Breakfast. We strive to provide our guests with a truly great guest experience. We hope to have you visit us again whenever you're in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Falmouth, Maine
1 review
5 of 5 bubbles Reviewed 16 November 2013

We found the hotel to be a great value. Very neat, very clean, and their front desk personal was extraordinary. We were greeted by Danny Rivera and he was courteous, friendly and just a happy person. It was a pleasure being greeted by such a positive young man. We will be back again and I hope that Danny will be there to greet us.

  • Stayed November 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eugene F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, 22 November 2013
Dear Guest,
Thank you for taking a moment to provide us with your feedback. It was fantastic to hear that your overall stay was enjoyable and that our Guest Service Representitive, Danny, was so accommodating at check-in. Danny is truly one of our rising stars at the front desk. We hope to have you visit us again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 15 November 2013 via mobile

We had a great experience being taken care of by Danny on check in. He was very helpful and courteous and made us smile.

The room was very clean and amenities comfortable. The internet is a little slow.

If we stop back in the area, we are likely to stay at this hotel again.

Thank you

Stayed November 2013
Helpful?
Thank Bob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, 22 November 2013
Dear Guest,
Thank you for taking the time to provide us with feedback from your stay. It was truly great to hear that our Guest Service Representitive, Danny, was able to assist you and that your overall stay was enjoyable. We hope to have you visit us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level Contributor
699 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 916 helpful votes
4 of 5 bubbles Reviewed 12 November 2013

This is our hotel of choice when visiting Westfield area. The hotel is very well maintained including common areas and rooms. Standard Holiday Inn décor with comfortable beds. Suites have an extra seating area and include fridge, microwave and desk for electronics. One preventative item we noticed this time, they are now wrapping mattress in a zip liner. This is a great addition in a world once again exposed to bed bugs. Despite being almost at capacity this stay, the hotel was quiet. One area that needs improvement is breakfast, but it is 'standard' for the chain. The addition of real eggs (not powdered) and a waffle iron would allow for some variety.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bestfamilyadventures
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nathan B, General Manager at Holiday Inn Express Hotel & Suites Westfield, responded to this review, 18 November 2013
Dear Guest,
Thank you for taking a moment to provide us with your feedback. I was very pleased to hear that you were able to relax and enjoy your overall stay with us. We look forward to having you visit us again whenever you're in the area!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Westfield

Property: Holiday Inn Express Hotel & Suites Westfield
Address: 39 Southampton Rd, Westfield, MA 01085-1319
Phone Number:
Region: United States > Massachusetts > Westfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Westfield
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Westfield 2.5*
Number of rooms: 86
Official Description (provided by the hotel):
Westfield, Massachusetts Hotel Convenient to the Mass Turnpike The new Holiday Inn Express & Suites in Westfield, MA nestled in the foothills of the Berkshires, offers easy access to I-90 and is just a short drive from the city of Springfield and Bradley International Airport (BDL). The 100% non smoking Holiday Inn Express & Suites is just minutes from the Basketball Hall of Fame, Six Flags New England and Blandford Ski Area, the Holiday Inn Express & Suites Westfieldis perfect for families or individuals who are looking for lodging in Westfield. A short drive will bring you to the Quadrangle in Springfield, home to a variety of museums. For those who love to shop, we are also close to Holyoke Mall. Conveniently located near Atlas Copco, Mestek and General Dynamics as well as Noble Hospital, Amelia Park and Westfield State College. Our Westfield, MA hotel is ideal for business travelers who plan to attend meetings in Westfield. We can host your next event in our meeting room and help you stay connected with our free high-speed Internet access. While lodging in Westfield, MA take the time to enjoy a swim in the heated indoor pool or work out in the fitness center. You can eat well every morning at our free Express Start hot breakfast bar featuring our signature cinnamon rolls. Check out our great Westfield hotel deals and book your stay. ... more   less 
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Also Known As:
Holiday Inn Express Hotel And Suites Westfield
Holiday Inn Express Westfield

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