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“No tea or coffee in the room”
3 of 5 bubbles Review of The Orchards Hotel

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The Orchards Hotel
Ranked #5 of 13 Hotels in Williamstown
Liverpool, United Kingdom
1 review
“No tea or coffee in the room”
Reviewed 24 July 2013

We are staying at the Orchards Hotel for 3 nights. We checked in today. We think the price is quite high for the room especially as breakfast is not included ($229 per night) and are very surprised there are no tea and coffee making facilities for the guests. On the positive side, the room is spacious and very clean. We walked the mile to the town centre to eat tonight.

Stayed July 2013, travelled as a couple
Helpful?
Thank Rachel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, General Manager at The Orchards Hotel, responded to this review, 1 August 2013
I'm sorry that you felt that our rates were too high. As the only AAA 4 diamond full service hotel in the area, our price points are not set to compete with the limited service motels and B&B's that are prevalent in the area. Our full range of services and above standard accommodations offer a good value to our guests. Although we do not have in room coffee service( an aesthetic decision) we do offer free coffee and tea service in our living room lobby, every morning and afternoon.
I'm sorry that you missed dining in Gala. It is an experience that truly enhances a visit to to the Orchards.
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445 reviews from our community

Traveller rating
    191
    143
    67
    28
    16
See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (99)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Austin, Texas
Level Contributor
17 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 17 July 2013

The rooms were very nice, and very clean. The hotel staff was wonderful, and actually came around to check on us (and every guest, I think.) The hotel manager circulated and met us, and diod not stay stuck in some back office. Very nice little restaurant at the place, with good breakfast service. We were running a bit late, and the waitress did a great job getting us in and out, and being patient with us. Very close to Williams College. Staff was very friendly, the rooms were very clean with great location. The price was also very good.

I would stay here again in a second if I ever get back. (Hopefully my child gets in Williams, so........)

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ben W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, General Manager at The Orchards Hotel, responded to this review, 18 July 2013
I enjoyed meeting your family and enjoyed our conversations. Nothing would be better for us than to know that your child, applies to, and gets accepted to Williams College. Unfortunately I don't have any special influence with the admissions department!

I'm especially pleased to know that our team took good care of you while you were here. We do what we can to make everyone feel at home while traveling to the area. It is our sincere hope that we will see you many more times over the course of the next few years.

Thanks for the kind remarks! We look forward to your next visit
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Boston, Massachusetts
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 16 July 2013

The staff at Orchards was - to a person - helpful and friendly. I need special accommodation for my dust and down allergy and they prepared the room without down and with freshly-laundered linens. I slept comfortably and well - not always possible for me.

Some reviews have commented on the property being substandard, but I found it well-worn and comfortable. Our room had a bow window and the windows opened fully and had screens, so we were able to allow fresh air into the room before the day got too warm and humid.

The showers could use some extra shelving to place shampoos in - our had only a soap dish and some extra shelves would have made this a five-star instead of four (for me, at least).

Breakfast was good as well as fairly-priced. They had oatmeal as real maple syrup, which indicate a concern for healthy eating and "real" food. I was pleased.

Room Tip: Ask for a king fireplace - you can't go wrong.
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SandraLBN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, General Manager at The Orchards Hotel, responded to this review, 18 July 2013
Our staff prides themselves on their ability to take care of the special needs of our guests. They will be very happy to know that they assisted you successfully in alleviating any discomfort from your allergies. Thank you also for pointing out that the Orchards is focused on providing comfort and service in a warm, hospitable, setting.

Thank you for the suggestion regarding shelves in our showers. I'll look into the possibility of adding this amenity.

Thanks again for the nice comments regarding the Orchards. Please visit us again!
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Pennington, NJ
Level Contributor
12 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 July 2013

My wife and I stayed at the Orchards for three nights and found the accommodations to be exemplary. The room was large and tastefully appointed. The king-sized bed was comfortable as were the pillows. While the closet space was merely adequate, the drawer space was more than generous. A sink and mirror outside of the bathroom was a significant convenience as was the shower enclosure which was separated from the bath tub. Service was efficient, friendly, and responsive. We really could not have asked for more.

  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OutfromPennington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, General Manager at The Orchards Hotel, responded to this review, 18 July 2013
It is always our goal to make our guests feel comfortable and appreciated. Clearly we were able to accomplish that for you. We think that we offer some special features that guests won't find when staying in the more limited service facilities in the Williamstown area. Thanks for pointing out some of things that you enjoyed during your stay. We look forward to taking care of you again when you return to the Berkshires.
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Level Contributor
52 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 10 July 2013

Positives are large rooms with a fridge, chocolate chip cookies at turndown, nice people and decent workout room. Negatives are the room was musty and overpriced for a view of what I thought was the garbage dump but may have been the storage shed for the AC. Thus I felt like I was staying in a cave.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kathymommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, General Manager at The Orchards Hotel, responded to this review, 18 July 2013
I'm sorry that you had to see the parts from our old cooling tower while we await our insurance companies evaluation of what made it break down. As soon as possible this old equipment will be removed from the property ( hopefully in the next week or two).

Beyond that it seems that you found several things you enjoyed at the Orchards so I'm pleased about that. Please come back to visit again. I assure you that we will be able to improve the quality of your stay at the Orchards.
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New York
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 July 2013

All of the staff could not have been nicer. The room was clean and spacious. The Orchards looks like a motel from the street, but is very charming once you are inside. The restaurant is one of the best in the area, and overlooks a lovely garden in which you can dine al fresco. We'd definitely stay here again.

Room Tip: We paid for a room upgrade, and had a lovely, large room with a gas fireplace (a feature that we wou...
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SybariteNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, General Manager at The Orchards Hotel, responded to this review, 18 July 2013
Thank you for choosing to stay at the Orchards Hotel. I'm pleased that we were able to make you comfortable while you visited the Berkshires. It's a great time to be here with all that is happening at the Clark, MassMoca and the Williamstown Theater Festival. I hope that you have a chance to visit with us again.
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New York City, New York
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 7 July 2013

We stayed here when we got married at MassMOCA at North Adams and had our night-before party at the hotel. Beautiful and extremely comfortable rooms, wonderful bridal suite, great staff, convenient location, and one of the better restaurants in Williamstown. We love everything about this place, and our wedding guests who stayed here seemed thrilled with it as well. Highly recommended.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank henrypussycat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, General Manager at The Orchards Hotel, responded to this review, 8 July 2013
Thank you for staying at the Orchards. I'm pleased that all of the members of your wedding party enjoyed the facilities and services we offer. We have had several weddings this past spring and are looking forward to many over the course of the summer and fall. We appreciate your kind remarks and we hope that you will keep us in mind for future visits to the Berkshires.
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Additional Information about The Orchards Hotel

Property: The Orchards Hotel
Address: 222 Adams Rd, Williamstown, MA 01267-2933
Region: United States > Massachusetts > Berkshires > Williamstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Williamstown
#4 Family Hotel in Williamstown
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — The Orchards Hotel 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
A welcome alternative to traditional franchised hotels and local inns. With AAA Four Diamond Awards for lodging and dining, the Orchards Hotel and Gala Steakhouse & Bistro provides exceptional surroundings, exemplary service and gourmet cuisine to make it the ideal choice for the unique, fresh and anything but ordinary visit to the Berkshires and the mountainous Mohawk Trail Region. Experience the most comfortable, kick-off-your shoes luxury secret in Western Massachusetts. ... more   less 
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Also Known As:
Orchards Hotel Williamstown
Ma Orchard Williamstown

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