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“Gorgeous hotel with gracious staff ”
Review of The Orchards Hotel

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The Orchards Hotel
Ranked #4 of 13 Hotels in Williamstown
New York City, New York
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Gorgeous hotel with gracious staff ”
Reviewed 23 December 2013 via mobile

Like a boutique ritz carlton, the decor and service is personable and memorable. We are from NYC, and enjoyed the short commute to jiminy peak and enjoyed the best of both worlds, great family skiing and cultured little town. The room service and restaurant were a great value and homemade.

Stayed December 2013
Helpful?
2 Thank UrbanM0m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven O, General Manager at The Orchards Hotel, responded to this review, 7 January 2014
Thank you for sharing your experience with us. We appreciate the time you took to do so. This beautiful area of the Berkshires has so much to offer. We are very thankful for our location, and the opportunity to provide a great experience. We are very proud of our restaurant, Gala, and the efforts put forth by the restaurant team. We look forward to welcoming you back.
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460 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (105)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Deerfield, Illinois
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 30 November 2013

My wife and I are just finishing a four night stay over the Thanksgiving weekend. We have come to this area for over twenty years, but this was our first stay at The Orchards Hotel. After our wonderful visit, this will always be our first choice for lodging.

The hotel is just south of central Williamstown, and therefore close to everything. Although it is just off a main road, it is very quite inside. The hotel is decorated like a quaint, old English manor home. The entire staff is genuinely enthusiastic in their desire to make your stay a most pleasant experience.

We stayed in a “standard Berkshire room”, which was quite roomy at 280 square feet. We will probably upgrade to a larger “Fireplace” room next time, but any couple would find the standard room to be more than adequate.

Pros: Fresh, homemade cookies left in our room each night for bedtime snacks.

Cons: Each time the heater cycled on, it ran for several minutes sounding like a motorboat engine which couldn’t get up to speed. This woke up several times each night.

Special recognition goes to:
Rebekkah (Housekeeping) She quickly and efficiently cleaned our room every day. The bathrooms, in particular, were sparkling.
Arthur (Engineering) A light bulb burned out, and minutes later he was in our room providing a replacement.
Mary (Gala Restaurant) Unfortunately, I developed a stomach virus on Thanksgiving Day. Mary made sure that I was well fed, despite my limited diet.
Last but not least, Chelsea (Front Desk). She was the first to greet us, and the last to say good-bye. She welcomed us with a huge, genuine smile every time we saw her. She addressed us by name, which made us feel important. She is a definite asset to The Orchards.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
3 Thank JeffreyF715
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven O, General Manager at The Orchards Hotel, responded to this review, 7 January 2014
Thank you for sharing your experience with us. We appreciate the time you took to do so. I have passed along your comments to the staff, including those whom you mentioned on a personal level. We strive to create a great experience for all our guests and provide immediate solutions to challenges that arise. We are very thankful to have staff that take pride in their jobs and understand the hospitality industry. We look forward to seeing you again the next time you are in the Berkshires.
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Great Neck, New York
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 November 2013 via mobile

We just spent two nights at The Orchards Hotel. We stayed in the basic room. This is considered the best hotel in Williamstown and we have stayed here before, but every time we stay I feel that it should be improved. There is a hole in the carpeting in our room, the radiator in the bathroom is rusted and the decor of the bathroom is from the 1950s, pink tile and pink toilet. In other rooms we have stayed in, the wallpaper has been peeling and there are stains on the carpet. Also, the hotel does not seem full booked on the number of cars in the parking lot, but when we asked for a complimentary upgrade at check-in, we were told they were full. On the positive side, the room is decorated nicely, the beds are comfortable and the food at the restaurant is good for breakfast and dinner.

Stayed November 2013, travelled with family
Helpful?
1 Thank LItravelers_8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, General Manager at The Orchards Hotel, responded to this review, 18 November 2013
Our AAA Four diamond rating supports the notion that the Orchards is the best hotel in Williamstown. We are not perfect as you point out ,but we constantly review areas of concern and put into place programs to resolve issues. The flaws you have pointed out are being addressed. It should be noted that we are straight forward with our guests and don't have need to try to deceive them. Our parking lot is often somewhat empty as guests arrive later in the evening and during the fall months arrive in transportation other than the family car. When we say we are full, we are full.

I'm glad that you enjoyed the food in Gala and the comfort of our rooms and bedding. We keep striving to be the best. Hopefully on your next visit you will agree that we have achieved that goal.
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Kansas City, Missouri
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 October 2013

We stayed at the Orchards this week and the service, cleanliness, size of rooms and food at the hotel were exceptional! We have a child with severe food allergies and Chris, the chef, could not have been more accommodating. He truly bent over backwards to accommodate all of his needs. In addition, the food at the Gala Steakhouse is truly delicious. The housekeeping staff was great...our room was cleaned and ready by the time we returned late in the afternoon and the size of the room was phenomenal. We loved receiving the chocolate chip cookies in the room each night. The Orchards is definitely one of our favorites in Williamstown!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank mr2traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, Manager at The Orchards Hotel, responded to this review, 18 November 2013
To have you rate our hotel as excellent is great complement! We strive to make everyone feel that way. We feel that dealing with the special needs of our guests is something we take pride in doing. Our job is to make your stay as comfortable and carefree as possible. We are happy to know that we were able to meet the needs of your family.

Thank you for all of the kind words especially those directed to Chef Bonnivier. He is very appreciative!

See you again soon!!
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Sacramento, California
Level 5 Contributor
92 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 22 October 2013

Overall, enjoyed our stay at the hotel but have some criticsms to make, as well. To the positive, the hotel has a classy, comfortable feel to it, our room was large, clean and quiet with a very comfortable bed. Bathroom size was adequate with good shower and one sink in the shower/toilet room and one outside it. The 24 x 7 exercise room was sufficient, the afternoon tea was a nice touch, as was the evening turn-down service with warm, chocolate chip cookies and the thick robes in the room. Business center offered free use of a computer and printer. Wi-Fi worked well throughout. Staff was friendly. The surroundings are fine but travel to good restaurants requires a car. The hotel restaurant offers dinner but we did not partake. Prices are relatively steep. Breakfast menu is reasonable with good variety and acceptable prices (breakfast was not included in our room charge). We did eat breakfast there and it was of high quality with decent coffee.

To the negative, the floors were creaky, making quiet footsteps, inside in the room and from above our room, problematic. No refrigerator, safe, or coffee/tea making facilities in the room. The hotel charges for a morning newspaper and that seemed inappropriate to us--given modern standards and the price of the room.

Overall, satisfied with our choice with a few important caveats.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MAG10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, General Manager at The Orchards Hotel, responded to this review, 18 November 2013
Thank You for pointing out many of the positive things that the Orchards Hotel has to offer. It seems that for the most part we were able to satisfy your needs. I also take under advisement some of the things that you felt were less than you might have expected. We don't feel that coffee makers in rooms are aesthetically appropriate. For that reason we offer free coffee and tea daily in our public living room. I'll quibble with you regarding our menu pricing. I believe that a comparison of our prices to others in the Berkshires will show that our prices are quite comparable. Also worthy of note, is that the Gala menu provides choices ranging from burgers and salads to Waygu Beef and other delicacies.

All in all I'm glad that you enjoyed your visit. Please come to stay with us again!
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Summit, NJ, USA
Level 4 Contributor
40 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 17 October 2013

The Orchards was a terrific find for a fall getaway. Our king bedroom was huge, and faced the beautifully landscaped interior garden. Very quiet and peaceful. Room appointments and furnishings were first rate. Gigantic bathroom! Excellent housekeeping services. Hallways and public spaces are very well designed and nicely maintained. The Gala restaurant was so good that we ate there all three nights, despite the attraction of other places in town.

Room Tip: Rooms facing the interior garden are probably quieter, due to busy roads outside the hotel.
See more room tips
  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank NJ_Voyageur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, General Manager at The Orchards Hotel, responded to this review, 18 November 2013
Based upon your generous comments it seems that the Orchards was the perfect place for your fall visit. The fall colors were spectacular this year which is pretty typical of the foliage seasons we enjoy here in the Berkshires. It's great to hear that you enjoyed Gala. We believe that what Chef Bonnivier's offers on his menu is a highlight for most of our guests. Our belief is that there is no good reason to leave the Orchards for fine dining. There are always good choices on the Gala menu.

We expect that fall foliage will be special again next fall. Hopefully, you will have an opportunity to return for another visit.
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Seaford, New York
Level 6 Contributor
121 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 17 October 2013

My husband and I booked two nights over Columbus Day weekend. We booked the Date Night Package, which included dinner, breakfast, and a wine/cheese platter. I have to say that everything was nice enough. Room was pretty, bed was comfy, gas fireplace in the room, bathroom a little on the older side but very clean. This hotel definitely caters to an older crowd. We found ourselves to be on the "younger" side and we're 50! The hotel offers tea service in the afternoons, which we did not partake in. There is also a small exercise room where you can find beverage machines and a Keurig machine. I would stay here again because it's definitely one of the nicer hotels in the town. Williams College is a five minute drive, and the campus is really pretty.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank MrsMylo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
orchardsgm, General Manager at The Orchards Hotel, responded to this review, 18 November 2013
So happy to hear that you enjoyed your stay at the Orchards. Our Date Night Package is very popular and many people find it it to be a good choice for a weekend getaway. Currently we are offering a Package featuring our fireplace rooms. Hope you have a chance to check it out.

We do have guests of all ages ranging from Williams College Families, to those who love the outdoors and come for skiing or and hiking and of course many visit for the cultural attractions in the area. The Berkshires are great place to visit for people of all ages!

Hope we get to see you here again soon!
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Additional Information about The Orchards Hotel

Property: The Orchards Hotel
Address: 222 Adams Rd, Williamstown, MA 01267-2933
Region: United States > Massachusetts > Berkshires > Williamstown
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Williamstown
#4 Family Hotel in Williamstown
Price Range (Based on Average Rates): £££
Hotel Class:3.5 star — The Orchards Hotel 3.5*
Number of rooms: 49
Official Description (provided by the hotel):
A welcome alternative to traditional franchised hotels and local inns. With AAA Four Diamond Awards for lodging and dining, the Orchards Hotel and Gala Steakhouse & Bistro provides exceptional surroundings, exemplary service and gourmet cuisine to make it the ideal choice for the unique, fresh and anything but ordinary visit to the Berkshires and the mountainous Mohawk Trail Region. Experience the most comfortable, kick-off-your shoes luxury secret in Western Massachusetts. ... more   less 
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Also Known As:
Orchards Hotel Williamstown
Ma Orchard Williamstown

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