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“The food and service were good but why so dusty?”

Gala Steakhouse & Bistro
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Ranked #14 of 47 Restaurants in Williamstown
Price range: US$10 - US$34
Cuisines: American, Steakhouse
More restaurant details
Restaurant details
Good for: Romantic, Bar Scene, Business meetings, Special Occasion Dining, Child-friendly, Groups
Dining options: Lunch, After-hours, Breakfast, Dinner, Reservations
Dining style: Casual Elegant
Cross street: Main Street (Rte 2)
Description: Gala Restaurant and Bar is warm & inviting restaurant located inside The Orchards Hotel in lovely Williamstown Massachusetts in the heart of The Berkshires. With it's not often found blend of classic and contemporary cuisine Gala offers something for everyone. Since becoming Gala in 2006 the restaurant has been reinvented to provide an experience not easily rivaled. Gala boasts an elegant dining room with breathtaking views of it's adjacent courtyard. The menu, created by Executive Chef Bill Sheridan, satisfies both the casual and formal diner by offering dishes such as Coq au Vin and Lobster Mac & Cheese in the winter season and Softshell Crab and Grilled Swordfish in the summer.
Albany, New York, United States
Level Contributor
166 reviews
106 restaurant reviews
common_n_restaurant_reviews_1bd8 72 helpful votes
“The food and service were good but why so dusty?”
Reviewed 19 August 2014

We came here for breakfast after staying the night at the Orchard hotel. The service was very good and the coffee delicious. However we were seated by the window to the courtyard and noticed a lot of dust on the window sill. We aren't terribly picky but it was enough to notice the place was not cleaned often. Otherwise the meal was a good and I would recommend this place for breakfast. My wife had french-toast that looked very good and I had eggs and sausage.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Randy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven O, General Manager at Gala Steakhouse & Bistro, responded to this review, 4 March 2015
Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. We delight in the positive comments of your breakfast dining experience, but we are equally disappointed that we did not meet all of your expectations. Updated procedures have been put in place to prevent this from happening again. We look forward to welcoming you back to Gala Steakhouse and Bistro in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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202 reviews from our community

Visitor rating
    104
    38
    28
    20
    12
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • German first
  • Any
English first
New Milford, CT
Level Contributor
3 reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
“Thank you Gala!”
Reviewed 18 August 2014

I brought 12 friends to Gala last weekend for an important birthday celebration. Everything from the ambiance, bartender (Aiden), waiters (Sasha in the lead), food and wine was perfect. I highly recommend Gala to locals and visitors. Please go and support this fine restaurant and amazing staff.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
2 Thank ctnywy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven O, General Manager at Gala Steakhouse & Bistro, responded to this review, 4 March 2015
Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. I will be certain to pass on your kind comments to our team; I know they will be pleased. We look forward to welcoming you back for another birthday celebration.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Coral Springs, Fl
Level Contributor
15 reviews
13 restaurant reviews
common_n_restaurant_reviews_1bd8 7 helpful votes
“Overpriced food, inattentive service”
Reviewed 9 August 2014

We went with friends pre-theater on the recommendation of others. The service was very inattentive; the waitress seemed not to know the menu, and once she took the order, was rarely seen again. Even when we tried to find someone to get her, there seemed to be no servers around. It was not a busy night; on a Thursday evening there were only 5 tables occupied. The meal was served very slowly, and when it finally arrived, my salmon was nearly cold, meaning it had been sitting under lights waiting for the rest of the meals to be finished. My wife ordered scallops; not only was she given only 4 for a price of $30, but two of them were gritty, meaning they have not been properly washed. If we didn't need to get to the theater, we would have complained to the manager. As it stands, we have no intention of going back.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
1 Thank Opa1484
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven O, General Manager at Gala Steakhouse & Bistro, responded to this review, 4 March 2015
Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. Having said that, first and foremost let me apologize for the lack of service and food quality. Our goal is to provide great service, and we did not meet your expectations. Training will be reviewed with the entire team to make certain we are meeting our guests' expectations. The chef will also review his scallop dish to make sure the plate and cost is exceeding guest expectations. I do hope you will give us another opportunity.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scotia, New York
Level Contributor
39 reviews
34 restaurant reviews
common_n_restaurant_reviews_1bd8 25 helpful votes
“Good food but inconsistent service.”
Reviewed 5 August 2014

Friends and I have been to the Gala Bistro twice in the past month for lunch. We had the same server who was friendly but on the first visit forgot to give us water and our entrees took a long time to be served. However, the food was good, especially the grilled salmon.

On our second visit the server was more consistent, taking and delivering our drink and entrée orders in a timely fashion. Again, our friend's salmon was very good but my Caesar salad with chicken and my husband's grilled turkey sandwich were just average. The prices for the entrees are somewhat higher than average as well. When our friend asked for some hot rolls, the server stated that the restaurant only served them for dinner and offered some bread instead. She then brought our friend one slice of bread without any butter. Our check was delivered without asking if we wanted coffee or dessert. When my friend stated she would like to see the dessert menu, the server returned stating that the "substitute chef" did not have any desserts for lunch but she could plate some ice cream. She apologized, but it was clear that the restaurant was not on top of service for its customers.

In all fairness, our server was friendly but not well trained. The management should be aware that servers require adequate training in order to provide a good customer experience. The Gala has a lovely patio and formal dining room so it is a shame that service is suffering. We may return but it is likely to be some time before we do.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank DoreenReviews
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven O, General Manager at Gala Steakhouse & Bistro, responded to this review, 4 March 2015
Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. Having said that, first and foremost let me apologize for mishaps and gaps in service. Our training methods will be reviewed, and the staff will be retrained to make certain we are meeting and exceeding guests' expectations. I do hope you will join us again for a better lunch experience.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southport, CT
Level Contributor
47 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 18 helpful votes
“Under no circumstances book the prix fixe.”
Reviewed 5 August 2014

The food was abysmal. A shrimp cocktail was served on limp lettuce and one shrimp was almost completely black (and naturally uneaten). The sea bass was cold and tasteless, and the dessert was indescribable.

Visited July 2014
Helpful?
3 Thank LWDCT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Steven O, General Manager at Gala Steakhouse & Bistro, responded to this review, 4 March 2015
Thank you for taking the time to share your most recent experience with us. We appreciate the time you took to do so. The information we receive from guests like yourself is invaluable. Please allow me to apologize for your dining experience. It is very disappointing to see your comments. Our culinary team will certainly review the entire menu and make the corrections. I certainly hope you will give Gala another try when you are visiting the Berkshires again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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