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“Best Hotel I've Ever Stayed In” 5 of 5 bubbles
Review of Crowne Plaza Boston Woburn

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Crowne Plaza Boston Woburn
Ranked #4 of 11 Hotels in Woburn
Fresh Meadows, New York
1 review
“Best Hotel I've Ever Stayed In”
5 of 5 bubbles Reviewed 24 August 2013 via mobile

I literally can't talk enough about how pleasantly surprising this hotel was. I stayed in this hotel for two nights while visiting Salem and Boston with my girlfriend, and it was nothing short of a perfect stay.

The restaurant they have is surprisingly good... Like, really freaking good. My girlfriend and I were actually amazed at how good their food was. Their burgers and sweet potatoes fries are out of this world. They serve complimentary popcorn at dinner, and their mixed drinks are pretty reasonably priced considering how good they taste. Their breakfast buffet is also under 9 bucks, with everything you could imagine as a selection.

The rooms themselves are extremely clean, and the attention to detail and convenience is perfect. Bedside charging outlets on both sides of the bed, Samsung HD tv, beautiful shower, wonderfully smelling mint shampoos and conditioners... The list really goes on.

We didn't have time to check the pool out. The first night the pool was packed with screaming kids, and the second night the pool was closed for maintenance. In the end, not a big deal at all.

The final point of appreciation and adulation I have to give to this hotel is their customer service. The manager took care of my girlfriend and me extremely well when I complained
about children screaming outside our room all night. I normally wouldn't have had an issue, but it went on for two hours and my girlfriend couldn't go to sleep. They were nothing but understanding and nice, and in the end the situation was taken care of wonderfully.

You can't NOT stay here while visiting Boston or Salem. 20 minute drive to either location, and it's SO worth staying here over anywhere else in a 50 mile radius.

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Christopher L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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305 reviews from our community

Traveller rating
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    32
    13
    9
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (60)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Syracuse, New York
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 15 August 2013

We booked two rooms as part of a vacation with other adults. When two in our party had to leave unexpectedly because of a family death, the hotel went above and beyond to refund our non-refundable payment through Expedia. The rooms we stayed in was new, very clean and comfortable and had extra amenities. Great location near the interstate and great price! We will stay again if traveling through that area.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PlainLady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, New York
Level Contributor
31 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 5 August 2013

This place was amazing. I took a trip here with my 3 little sisters and my boyfriend planning a day at boston and a day for salam . It was a perfect inbetween with a great price! They had a dominos close by to order cheap food and the beds were compfy. The front desk offered us lots of information on where to find the best fire work display and assisted me when my credit card was having erros when checking it. She was very nice and patient. The breakfast buffet was fresh with a wide selection. Great pick! thruway entrance was rite by us as well but you didnt notice any traffic

  • Stayed July 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vertonica05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWoburn, General Manager at Crowne Plaza Boston Woburn, responded to this review, 9 August 2013
Dear Vertonica05,

Thank you for writing a review regarding your recent stay at the Crowne Plaza Boston Woburn. I was very happy to read that you found the hotel and the surrounding area an Amazing place to visit. We hope you will return soon.

All the best!
Frank Vento
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, FL
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 1 August 2013

We checked in very late but were still greeted by a very warm staff. The room was ver spacious and very modern. The in room fridge was so convenient. The hotel is a short drive to Boston and made the sites so easy to get to. We will return and we will gladly tell anyone who asks what a great hotel it is.

  • Stayed July 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank thebearfamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWoburn, General Manager at Crowne Plaza Boston Woburn, responded to this review, 3 August 2013
Dear bear family,
Thank you so much for staying at the Crowne Plaza Boston Woburn during your recent visit to the Boston area. I was pleased to read that our location made a great home base for you to explore all the sites that the area has to offer.

We appreciate that you took the time to review our hotel and that you found our guest room comfortable and our staff helpful.

All the best,
Frank Vento
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middle River, Maryland
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 1 August 2013

Despite being outside boston (20 mins away), this hotel is a nice place to stay. They have comfortable beds, pillows and the room is clean and neat. I would highly recommend this hotel and would love to come back again.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank jackieot_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 bubbles Reviewed 29 July 2013

Beautiful decor, extra comfortable bed and pillows, good location off the highway. Reception was a little standoffish. The only draw back was the fire alarm at 1h30 am caused by an idiot smoking in a non smoking hotel.

  • Stayed July 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Michele639
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mississauga, Canada
Level Contributor
83 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed 28 July 2013

Stayed three nights while in town for business on the concierge level which is worth it as it provides continental breakfast, heavy evening snacks & bottled water.

Good:
- Spacious clean, bright room with plenty of power outlets everywhere - other hotel chains should learn from Crowne Plaza!
- Very comfortable bed
- Reasonable wireless Internet speed
- Convenient location, very close to the highway
- Friendly service both from the concierge & the front desk staff
- Pool has been recently renovated and is good for a quick swim
- Fitness center has sufficient equipment for a reasonable workout
- No noise issues of any kind in the night
- Stair access was convenient (this is a pet peeve of mine as many hotels don't provide stairway access)

Suggested improvements:

- Some of the continental breakfast items were inconsistent - first day there were only Cheerios, second day there was a moderate selection of cereal boxes, third day there were no cereal boxes
- Add a hot water thermos along with the coffee thermoses during breakfast so we don't have to bother the concierge each time we need a cup of hot water for tea
- Add a bottled water dispenser in the fitness room and provide a way to increase or decrease the AC in the room as it did get quite warm on a couple of occasions
- Add a couple of more exercise mats to the fitness room as there appeared to only be one

Room Tip: I stayed up on the concierge level in room 463 which is far away from the lobby/main elevator area a...
See more room tips
  • Stayed July 2013, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank kironb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMWoburn, General Manager at Crowne Plaza Boston Woburn, responded to this review, 29 July 2013
Dear kiornb,

Thank you for your detailed review of your recent 3 day visit to the Crowne Plaza Boston Woburn. I was happy to hear that you enjoyed the services available in the Concierge Lounge. I really appreciated your comments on areas we could improve and will implement upgrades based on your comments.

I hope will will stay with us again soon.

All the Best,
Frank Vento
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza Boston Woburn

Property: Crowne Plaza Boston Woburn
Address: 15 Middlesex Canal Park, Woburn, MA 01801-2201 (Formerly Holiday Inn Select Boston-Woburn)
Phone Number:
Region: United States > Massachusetts > Woburn
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Woburn
#5 Family Hotel in Woburn
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crowne Plaza Boston Woburn 3.5*
Number of rooms: 197
Official Description (provided by the hotel):
The new Crowne Plaza Boston Woburn is located just 12 miles north of Boston at exit 35 off I 95. The hotel offers brand new contemporary guest rooms with the most up to date appointments and amenities for business and leisure traverlers. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Select Boston-Woburn Hotel Woburn
Holiday Inn Woburn
Woburn Holiday Inn

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