The hotel management needs to address some customer service issues. The young lady at the front desk was unfriendly and seemed disinterested in checking us in. She didn't even direct me to our rooms or tell us where things in the hotel were located. She didn't once smile and gave very little eye contact. Other staff were friendlier, but no one really made us feel welcome. The attitude of the front desk is especially important and I would highly recommend the hotel manager address this.
- Official Description (provided by the hotel):
- The new Crowne Plaza Boston Woburn is located just 12 miles north of Boston at exit 35 off I 95. The hotel offers brand new contemporary guest rooms with the most up to date appointments and amenities for business and leisure traverlers. ... more less
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- Also Known As:
- Holiday Inn Select Boston-Woburn Hotel Woburn
- Holiday Inn Woburn
- Woburn Holiday Inn