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“Such a lovely place to stay”

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Hilton Garden Inn Worcester
Ranked #2 of 9 Hotels in Worcester
Certificate of Excellence
Charleston, SC, United States
1 review
“Such a lovely place to stay”
Reviewed 16 May 2014

This is an absolute gem for those traveling to central Massachusetts. The location is convenient to the highway (route 90) and also to downtown Worcester. You can walk to a variety of delicious places to eat and parking was very convenient as well. The rooms were clean, comfortable and very pretty. I will definitely stay here on my return to Worcester!

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Natalie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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788 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
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English first
Chicago, Illinois
Level 6 Contributor
124 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 16 May 2014

As a Hilton Honors member, I have come to enjoy great service and above average properties around the country. This particular hotel delivered a very average experience all the way around.
Couldn't find my reservation without my reservation number, no engagement from the employees I came across, and in fact passed many in the morning without so much as a hello. Stood in the breakfast area for several minutes that morning without being approached by anyone. I finally left and ate elsewhere.
The property itself was not buttoned the way Hiltons normally are and the check in area was actually in disarray with boxes and papers everywhere-both checking in and out.
This hotel also has parking across the street and in a public parking garage. For me, not worth parking off property for a very average experience.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank Roomfordessert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 May 2014

Stayed at this hotel due to the recommendation of the bride and groom. We were given a great rate because due to a block of rooms reserved for the people attending the wedding. It was a mile away from the church and the wedding venue.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Solrodriguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level 5 Contributor
53 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 13 May 2014

I stayed one night at this hotel. The hotel is beautiful The staff were helpful. However, I did not like the 'nickel & diming' they did. They charge for parking, breakfast is not included and the supposedly 'complimentary' internet is dial up and does not work. However, guests can pay for wireless service if they would like.
This hotel is in Worcester, not Paris, and for the (expensive) cost of the room, I would not expect to have to pay for so many extras.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jillkc11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 May 2014

There is no bellhop, and it was not easy leaving my car on a busy street and getting packages and conference materials loaded on a big luggage rack, and managing it into the hotel, in my heels and dress... though the desk did hold it while I moved my car into the garage across the street, and ran back to the hotel to drag the thing up to the room. Bell hop needed. Also checking out, they neglected to ask if I had the parking ticket validated, and then did not know how it worked, so it meant walking with luggage to the garage across the street and down the block, then returning twice, and in the end we made a call to the garage help line, and then called the hotel to explain to them how it should work. Uninformed desk staff. But, the room was clean and fairly quiet. I was only there to sleep and shower so did not use any of the hotel amenities, but I heard the breakfast and pool were not worth it. Bad coffee and too much chlorine. My friend had an allergic reaction. But they were very nice about getting her oatmeal for a tub soak to help with the hives. Also, though I was on a conference budget, they claimed when I made the reservations that the deadline to get the discount was past. This was not true. However they worked something out to my advantage, so that was nice.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Allison S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Edinburg, United States
1 review
Reviewed 6 May 2014

Great service. Excellent location. Rooms were clean. “Everything a business traveler could need” yed for three nights for work related travel. Clean, modern, attractive. Desk with outlets including USB port; strong free WiFi signal on every floor; secure facility requiring a tap room key for elevator operations. Fast check in and check out. Will definitely stay again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Gina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York, Ny
1 review
Reviewed 5 May 2014

Staff did not care enough about their business clientele. They did nothing about quieting down the kids that were partying throughout the hotel all night long. In addition, they forgot to mention that the hotel would validate the parking ticket so that I would only pay $9.95 for parking. Instead, I paid $18.50 per night! Would have been nice if they mentioned it upon check in.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cheryl L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Worcester

Property: Hilton Garden Inn Worcester
Address: 35 Major Taylor Blvd, Worcester, MA 01608-1308
Phone Number:
Region: United States > Massachusetts > Worcester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Worcester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Worcester 3*
Number of rooms: 199
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Worcester hotel. This comfortable and convenient Worcester hotel boasts an ideal location in the heart of downtown Worcester, Massachusetts. Situated adjacent to the DCU Convention Center, our Worcester hotel offers proximity to 13 major Massachusetts colleges and universities and an array of fantastic shopping venues and dining opportunities. Discover comfort and convenience at this bright and airy Worcester hotel. From our oh-so-comfortable beds, to cooked-to-order breakfast and complimentary WiFi, the Hilton Garden Inn Worcester hotel has everything you need for a successful stay. Indulge in a cooked-to-order breakfast at the Great American Grill® or grab a takeaway meal from our 24-hour Pavilion Pantry®. Choose from refrigerated and frozen microwaveable items that you can prepare with your convenient, in-room microwave or simply relax with evening room service in your inviting guest room. Host a meeting or event in our eight meeting rooms or enjoy a grand reception in our beautiful lobby - this magnificent atrium can host up to 175 guests. After a long day in the complimentary business center, unwind with a refreshing swim in the indoor pool or rejuvenate in our fitness center. ... more   less 
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Also Known As:
Hilton Garden Hotel Worcester
Worcester Hilton Garden Inn
Hilton Worcester

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