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“Decent Stay”

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Hilton Garden Inn Worcester
Ranked #2 of 8 Hotels in Worcester
Certificate of Excellence
Kingston, New Hampshire, United States
Level Contributor
97 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Decent Stay”
3 of 5 bubbles Reviewed 25 May 2014

We were in town for a funeral. The rest of the family was at the Beechwood, but I really don't care to spend $400 for one night, so we thought we would try the Hilton Garden. Overall, very nice.

The good:
We had room 617 - a king suite. It was big. It had lots of cabinets, refrid., microwave. Beautiful counter tops, a sink in the kitchen area. Great. The room was extremely clean. The linens were fresh and clean, the bathroom was spotless. The cleaning staff of the rooms do a fabulous job here.
Pizzaria Uno is in the hotel and we had a great meal there. Excellent value and tasty food.
We also really liked that there was a 24/7 snack pantry. It was easy to access and you could just charge whatever you want to your room, snacks, toiletries, even single servings of beer and wine. Nice!
The front desk staff was very nice, quick, friendly and efficient.

The bad:
I don't know what sort of tv connection they use here, but the tvs in our suite kept "glitching" on and off. The picture would freeze and the sound would go continue on. Extremely annoying.
The common areas of the hotel were far below what I expect from a Hilton. Overall, dirty. The floors were sticky in the lobby and hallway to the restaurant. There were plastic juicebox straw wrappers all over the floor in the lobby. One of the elevators had a cookie smeared into a million pieces. The pool area was also below standard. The pool water was very cold, we couldn't even swim. Although even if it were warm we wouldn't have. There were so many hairs in the pool. Gross!

So if you stay in your room and just eat at Uno's and don't watch TV it's beautiful.

Room Tip: We had 3 of us (2 adults and 1 child). We really liked the king suite. We had a king size bed with...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanne M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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749 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
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English first
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 24 May 2014

There was a terrible stench--similar to that of a sewer permeated the lobby and hotel room. I tried to bear it, but ultimately checked out a few hours after checking in. Also, the parking structure across the street seems sketchy. It was unclean and poorly lit. Not great for a single female traveler. Hotel staff were very accommodating though. Also, the hotel lobby and room appearance was nice.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Probydsb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BERWICK PA, United States
1 review
5 of 5 bubbles Reviewed 22 May 2014

My Wife and I love Hilton Garden Inn... We have stayed in many states on the east coast from Va. to Ma. The Restaurants and Bars were very good ! Pools and Spas are very clean and refreshing as so the workout rooms. The rooms are clean and comfortable and quiet. we would recommend Hilton Garden Inn to everyone.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Thomas J K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Flower Mound, United States
1 review
2 of 5 bubbles Reviewed 19 May 2014

The staff was slow to respond to running in the hallways at night on multiple floors. There were several people running through the halls yelling and screaming for two days. The staff were slow to respond and disengaged. Finally, one of the guests had to call the police.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Daniel L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Portland, Maine
Level Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 18 May 2014 via mobile

Was in town for my 10 year college reunion and this was one of the hotels with a discounted price. I wish my school had, had a greater presence, but the hotel was clean & comfortable. Beds have a knob that adjusts firmness on each side. Loved that! Parking was a little uncomfortable, as it is across a busy street. It's clear that there is also high instances of theft in the car park based on signage. It is downtown Worcester!

Stayed May 2014, travelled as a couple
Helpful?
Thank orwhatuwill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brockton, MA, United States
2 reviews
5 of 5 bubbles Reviewed 16 May 2014

My stay at the HGI was wonderful. I had a quiet room for my two night stay and amenities I wanted were there such as refrigerator, ice, hairblower, view, pool, and good desk service. I recommend this hotel.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Beth Roll S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ithaca
1 review
5 of 5 bubbles Reviewed 16 May 2014

Wonderful staff; great room; fine location for us (access to Boston and highway). Very good breakfast too. A delightful surprise in a 'chain' hotel. I would stay here again if going to the Boston area. Parkling was minimally inconvenient--across the street, and you pay extra for it.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank 9954
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Worcester

Property: Hilton Garden Inn Worcester
Address: 35 Major Taylor Blvd, Worcester, MA 01608-1308
Phone Number:
Region: United States > Massachusetts > Worcester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Worcester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Worcester 3*
Number of rooms: 199
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Worcester hotel. This comfortable and convenient Worcester hotel boasts an ideal location in the heart of downtown Worcester, Massachusetts. Situated adjacent to the DCU Convention Center, our Worcester hotel offers proximity to 13 major Massachusetts colleges and universities and an array of fantastic shopping venues and dining opportunities. Discover comfort and convenience at this bright and airy Worcester hotel. From our oh-so-comfortable beds, to cooked-to-order breakfast and complimentary WiFi, the Hilton Garden Inn Worcester hotel has everything you need for a successful stay. Indulge in a cooked-to-order breakfast at the Great American Grill® or grab a takeaway meal from our 24-hour Pavilion Pantry®. Choose from refrigerated and frozen microwaveable items that you can prepare with your convenient, in-room microwave or simply relax with evening room service in your inviting guest room. Host a meeting or event in our eight meeting rooms or enjoy a grand reception in our beautiful lobby - this magnificent atrium can host up to 175 guests. After a long day in the complimentary business center, unwind with a refreshing swim in the indoor pool or rejuvenate in our fitness center. ... more   less 
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Also Known As:
Hilton Garden Hotel Worcester
Worcester Hilton Garden Inn
Hilton Worcester

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