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“Mediocre”

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Hilton Garden Inn Worcester
Ranked #2 of 8 Hotels in Worcester
Certificate of Excellence
Halfmoon, New York
Level Contributor
171 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
“Mediocre”
Reviewed 9 July 2014 via mobile

The air conditioner in my room was old and clanky, making me feel like I was sleeping above a subway station. Shower light didn't work. Bed/bedding was not nearly as comfy as other Hilton hotels. Things just didn't feel quite right overall.

On the bright side, the lobby was nice and the breakfast waitstaff were especially friendly and helpful.

Stayed July 2014
Helpful?
Thank Suzanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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747 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
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  • German first
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English first
Westchester County, New York
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2014

The Hilton Garden Inn in Worchester was the best hotel I have ever stayed at. The Hilton Garden Inn in Worchester was the best hotel I have ever stayed at. The Hilton Garden Inn in Worchester was the best hotel I have ever stayed at.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
west springfield, United States
2 reviews
Reviewed 8 July 2014

I enjoyed myself greatly and would definitely stay at this hotel again! The room was clean and the hotel itself looked wonderful. The Uno's restaurant that was attached was very convenient. We stayed 1 night for a wedding and it was worth the price we paid which was not a bad price at all. The only thing I wasn't a huge fan of was the fact we had to park in a parking garage across the street from the hotel which made it inconvenient when I forgot something and had to run back in the rain to get it. Other than that it was an overall nice time and I recommend this hotel to anyone who plan is planning a trip to Worcester Ma.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Laura C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Berlin, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 June 2014

This hotel needs a giant refurbishment. Everything is old and worn. The heating/AC unit worked sporadically, the furnishings were tag sale quality, the food in the restaurant was of poor quality. Also the hotel is located in a very run down neighborhood with parking across the street from the hotel in a garage that was at best intimidating from a safety aspect. I would rate this hotel as a two star hotel. Very surprising for a Hilton.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Campton, United States
1 review
Reviewed 14 June 2014

I have a wonderful stay at the Hilton Garden Inn. The room was excellent and the bed was very comfortable. One of the best I have slept on in a long time during hotel says. The restaurant food was good. I did not sure the pool because I did not have time. Breakfast I can not vouch for as my conference had breakfast included.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Burlington, Canada
Level Contributor
35 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 9 June 2014

This hotel isn't too bad, to be expected from an expensive Hilton hotel, lobby was attractive, the attached restaurant UNO Chicago the food and service was terrific. The room was clean and comfy bed and pillows, tv worked fine, internet however I could not get on at all. Bathrooms are in need of a deep cleaning. Hotel staff were very nice. Breakfast is not included and is very expensive. Parking is across the street in a parking garage and is an extra $10 on top of your room charge and Don't lose your ticket! I went here for a family event so it's all good, there aren't many choices right here for hotels so this was a nice option, our group had booked the entire hotel so the staff were very accomodating. Across the street there is a Mexican Restaurant called Mezcal Tequila Cantina, you should check it out when staying here, food's great, inexpensive, large portions, very delicious homemade guacamole's and margartia's! Hotel has an extremely small sized fitness centre so those who are like me and like to go to gyms, not particularly great.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank crossbordergirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 June 2014

We stayed at the hotel because of reviews I had read on Trip Advisor. Very good experience. We were there to attend a show at the Hanover Theater. The staff was very cordial and helpful. Our server for breakfast was a delightful young lady named "Lina". Efficient, and friendly. Our experience at this hotel was very pleasant, and would definitely stay again. Would recommend to all.

Room Tip: We stayed on the 8th floor and it was very quiet. Nice!
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janet A C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Worcester

Property: Hilton Garden Inn Worcester
Address: 35 Major Taylor Blvd, Worcester, MA 01608-1308
Phone Number:
Region: United States > Massachusetts > Worcester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 8 Hotels in Worcester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Worcester 3*
Number of rooms: 199
Official Description (provided by the hotel):
Welcome to the Hilton Garden Inn Worcester hotel. This comfortable and convenient Worcester hotel boasts an ideal location in the heart of downtown Worcester, Massachusetts. Situated adjacent to the DCU Convention Center, our Worcester hotel offers proximity to 13 major Massachusetts colleges and universities and an array of fantastic shopping venues and dining opportunities. Discover comfort and convenience at this bright and airy Worcester hotel. From our oh-so-comfortable beds, to cooked-to-order breakfast and complimentary WiFi, the Hilton Garden Inn Worcester hotel has everything you need for a successful stay. Indulge in a cooked-to-order breakfast at the Great American Grill® or grab a takeaway meal from our 24-hour Pavilion Pantry®. Choose from refrigerated and frozen microwaveable items that you can prepare with your convenient, in-room microwave or simply relax with evening room service in your inviting guest room. Host a meeting or event in our eight meeting rooms or enjoy a grand reception in our beautiful lobby - this magnificent atrium can host up to 175 guests. After a long day in the complimentary business center, unwind with a refreshing swim in the indoor pool or rejuvenate in our fitness center. ... more   less 
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Also Known As:
Hilton Garden Hotel Worcester
Worcester Hilton Garden Inn
Hilton Worcester

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