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“small, recently renovated” 4 of 5 bubbles
Review of Courtyard Worcester

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Courtyard Worcester
Ranked #5 of 8 Hotels in Worcester
Level Contributor
573 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 186 helpful votes
“small, recently renovated”
4 of 5 bubbles Reviewed 24 April 2014 via mobile

Usually full occupancy , lots of business travelers. Check in is usually after
3pm because of prior nights full house. One of the few courtyards that still
has lobby coffee ! At night same area has small bar. It is less than 1/2 a mile to Main St but the traffic in Worcester is not pedestrian friendly but
driving downtown requires pay to park by meter or garages. Service at front desk was fair. Did have a good nights sleep and it was quiet.

Stayed April 2014, travelled on business
Helpful?
Thank ReddyBro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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213 reviews from our community

Traveller rating
    84
    76
    36
    9
    8
See reviews for
63
26
10
80
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • English first
  • French first
  • German first
  • Spanish first
  • Any
English first
Erie, Pennsylvania
Level Contributor
30 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 April 2014

his was a last minute trip so I was lucky to find a hotel right before Easter. The location was easy to find, the staff was very helpful and the room was great. The only down side was that they were sold out of many of the breakfast items.

  • Stayed April 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cindy126
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Courtyard Worcester, responded to this review, 23 April 2014
Cindy,

Thank you for your recent stay with us and for taking the time to review your experience on TripAdvisor. We're happy to hear that you enjoyed our convenient location, helpful staff, and comfortable accommodations. I apologize for the shortage of some items at breakfast, but appreciate your understanding. We appreciate your feedback and hope to host you again.

Best,
Socrates Ramirez, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
78 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
3 of 5 bubbles Reviewed 13 April 2014

Sooo frustrating to come to such a beautifully renovated hotel and they just can't get the basics right. My second stay here and I am now so glad to see the free coffee in the lobby. But my phone didn't work--they sent someone up to fix it and the buttons still don't work. Went to dry my hair and there was the bag the hair dryer came in but no hair dryer. Then they forgot to clean the room. At 4:30 I called and asked if they would do this and they did but forgot to leave any towels. Pool also seems to be broken. The rooms and lobby are super nice and really I am not sooo picky but I do want the basics done right!

Room Tip: Go for first floor as elevator is slow
See more room tips
  • Stayed April 2014, travelled solo
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
3 Thank mskrisanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Courtyard Worcester, responded to this review, 16 April 2014
Thank you for your feedback. We appreciate your insight and we take this as an opportunity to improve our product and service. We can certainly understand your frustration with the basics falling short and hope to be able to make up for that during a future stay. Please do not hesitate to contact me directly if I can be of further assistance to you.

Sincerely,
Socrates Ramirez, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Essex, Connecticut
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 13 April 2014

I was going to be in Worcester overnight to take my granddaughters to an open house at an area college one of them is interested in attending. I chose Courtyard based largely what other Trip Advisor reviewers had to say, and was more than impressed with my experience. The cost was reasonable (especially since the hotel offered a special rate for the college we were visiting), the hotel was newly decorated, very clean and was in a very safe area of the city. And perhaps the most impressive part of the experience was the helpfulness and friendliness of the staff. From check in to check out, we experienced great hospitality. And since my granddaughter loved the college we visited, I have a feeling this will not be the last time our family stays at Courtyard!

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ellen P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Courtyard Worcester, responded to this review, 15 April 2014
Ellen,

Thank you for your recent stay with us and for taking the time to review your experience. We're pleased to hear that you and your granddaughter were impressed by our accommodations, amenities, and customer service. We appreciate your 5-star recommendation to the TripAdvisor community and look forward to hosting your next visit to Worcester.

Best,
Socrates Ramirez, GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scituate, Massachusetts
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed 1 April 2014

Stayed two nights. Room very small. Stand up closet little room to hang clothes. Room clean ,staff friendly. Major positive is closeness to U MASS MEDICAL CENTER where daughter underwent surgery. Promised room with sofa bed when arrived room did not have one and were told hotel fully booked so transfer to another room not possible. Rate of $159 was high for room quality, $125 to to to$135 would seem a more reasonable price.

Room Tip: Avoid rooms at end of corridors (ending in 01) very small
See more room tips
Green Features: Change beds every 3days unless requested for more often. Recycle baskets.
  • Stayed March 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank jamusr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Courtyard Worcester, responded to this review, 3 April 2014
Thank your for your feedback, we are happy that you enjoyed our services while staying in Worcester. Please feel free to contact me directly if staying with us in the future and I will personally look after your reservation to ensure your room preferences are met.

Sincerely,
Socrates Ramirez, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Downingtown, Pennsylvania
Level Contributor
133 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 bubbles Reviewed 26 February 2014 credit card Amex Cardmember Review

I had not stayed at this Courtyard in about 18 months, It has been remodeled and is very up to date. Rooms look good, and are very comfortable and business friendly. I'll stay here again. Great place to stay in Worcester.

Stayed January 2014, travelled on business
Helpful?
Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Colwen_MGMT, General Manager at Courtyard Worcester, responded to this review, 27 February 2014
Thank you for your recent stay with us and for your repeat patronage of our hotel. I'm pleased to hear that you enjoyed the improvements brought about by the renovations. Thank you for your business and we look forward to hosting your next visit to Worcester.

Best,
Socrates Ramirez, GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts, United States
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 17 February 2014

We were in Worcester for the Monster Jam show and didn't want to make the drive back to Boston in the snow, so luckily the Marriot had a room left! Check in was very busy but the two women at the front desk were very helpful and friendly. We didn't mind waiting a few extra minutes to check in. The woman who helped us was so nice and extremely nice to our kids. We got to our room and our floor was still be cleaned by housekeeping, All the house keepers greeted us with smiles and a warm hello as we walked by. It was very nice to see your employees all happy and working hard. Our room was immaculate! My oldest son yelled "this is the fanciest hotel room we have ever had!" The beds were so comfy, the linens were clean and crisp and everything was picture perfect! This hotel was a great place to rest our heads for the night. The only reason I'm giving this place a rating of 4 instead of 5 was because of the pool. The water was freezing and salty, and the rug was soaked and soggy (gross) I think rubber mats in an indoor pool should be used instead of rugs. The pool is my only complaint. I would definitely come back here again though :)

  • Stayed February 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Worcester

Property: Courtyard Worcester
Address: 72 Grove St, Worcester, MA 01605-2628
Region: United States > Massachusetts > Worcester
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Worcester
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Worcester 3*
Number of rooms: 130
Official Description (provided by the hotel):
Enjoy fresh, contemporary, newly renovated accommodations, supreme amenities and warm, friendly service when traveling to Worcester, Massachusetts at the Courtyard Worcester hotel. Conveniently located in the heart of Worcester - moments from the DCU Center, Worcester Art Museum and Mechanics Hall, and less than 5 miles from Worcester Regional Airport - our well styled hotel is equally suited for business trips, family vacations and weekend getaways. ... more   less 
Reservation Options:
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Also Known As:
Courtyard By Marriott Worcester Hotel Worcester
Worcester Courtyard
Worcester Marriott

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