I'm on the road nearly every week staying in hotels 3-4 nights every trip. I frequent Americinns because of their generous rewards programs and affordability but have stayed at 5 star hotels as well. This was the first time it felt like I was at a 5 star hotel with Americinn on the sign! They lived up to their usual standards of affordability while not sacrificing service. Great wifi connection and top notch cleanliness. However, what made this experience truly one of a kind was the customer service provided by Amanda, the front desk attendant.
Her genuine kindness and desire to please were outstanding! Traveling frequently can get tiring but somehow she made this place feel like home. She was knowledgeable and professional but treated me like a friend. She possessed an intangible quality that I rarely encounter in customer service; she actually seems to care about her customers.
Seriously, Americinn. You should promote this employee to manager or at least give her a raise. You can't buy the type of character this employee exemplified. I will continue to stay with Americinns around the country in hopes that they live up to this experience. Thanks Americinn and Amanda for my home away from home!
- Official Description (provided by the hotel):
- Welcome to the AmericInn Hotel & Suites Bay City, Michigan. We know there's no place like home, but with our newly updated furnishings, room decor, flat screen TV's and cozy Serta(R) Perfect Sleeper beds, the AmericInn Bay City will feel like your home away from home. Wake up to our free, hot, home-style AmericInn Perk breakfast and stay connected with free, hotel-wide, high-speed Internet. Guests also enjoy our inviting, indoor pool and hot tub and comfortable, quieter rooms. We are located within minutes of historic downtown Bay City. You will find many eateries and pubs, shopping and attractions. The downtown riverfront hosts many festivals and offers ideal walking paths to explore its many sites. Our Bay City hotel is only one quarter mile from I-75 and US-10 and offers a short drive to the cities of Midland and Saginaw. MBS International Airport. Please note we are pet friendly, but only allow dogs at this time (additional fee applies). Please call the hotel for more details. ... more less
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- Also Known As:
- Americinn Hotel Bay City