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“Excellent Hotel”

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DoubleTree by Hilton Hotel Bay City - Riverfront
Ranked #1 of 14 Hotels in Bay City
Certificate of Excellence
GreenLeadersSilver level
Macomb, United States
1 review
“Excellent Hotel”
Reviewed 16 August 2014

I've stayed at your hotel before and will again. The pillows, comforters and bed are so very comfortable, I had a great night sleep. The food and coffee were delicious. Everyone was so very kind, mannerly, and pleasant, and it was genuine, they treated you like they knew you forever. I have no complaints to voice, only volumes of praise. Thank You, Jackie Fox

  • Stayed August 2014, travelled as a couple
    • Value
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Jacquleyn F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review, 18 August 2014
Ms Fox~
Thank you so much for your kind review! We LOVE hearing our guests rave about our hotel because we feel the same way! I hope you plan on returning soon- please let me know when so I can possibly thank you in person and say Hello!

Take Care!
Leslie.Thompson@Hilton.com
989-460-1702
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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887 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (147)
Date | Rating
  • English first
  • French first
  • Italian first
  • Any
English first
Woodridge, Ill., United States
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 13 August 2014

We had a wonderful experience recently at the Bay City Double Tree. Upon our arrival we were greeted with warm cookies as well as very helpful staff. Our room was clean and very accommodating. We would certainly recommend this hotel to others.

  • Stayed August 2014, travelled with friends
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Livonia, United States
1 review
Reviewed 12 August 2014

We enjoyed our stay at this hotel. Room was clean and good size. Bathroom was nice and clean. Restaurant service was a little slow but overall good food. We took a nice walk by the river and that was nice. Lots of boats and other people walking. The hotel just needs to keep the grass/side walk clean.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Anna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jackson, Michigan
Level 1 Contributor
4 reviews
Reviewed 9 August 2014 via mobile

The hotel was freat. The restaurant was great....Although they did make one mistake on an order by a coworker. We had a group of over 30 so it was a small oversight. The hotel rooms were spacious with a great view of Saginaw Bay. The weight room needs updates and adding a sauna would be a huge plus!!!

Still a great hotel in a great location!!

  • Stayed August 2014
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Helpful?
Thank firsttimeSL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bay City - Riverfront, United States
1 review
Reviewed 6 August 2014

I stayed at Doubletree By Hilton Bay City - Riverfront on a Saturday night for a wedding at this hotel. The staff were excellent and the hotel inside and outside was absolutely beautiful. The only issue I had was with the overly rude security. They were rude and it was completely unnecessary. I cannot believe how they treated guests.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Trisha C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Traverse City, United States
1 review
Reviewed 6 August 2014

This is a lovely facility, very clean and the employees are very friendly. We stayed a different brand hotel the night before, for the same rate, and they were not even comparable. I would recommend this hotel if you are in the area.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lauren K O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Namur, Belgium
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 August 2014

Your personnel are polite and generally efficient. They make up for a lack of clear understanding of how to serve and clear tables with their smiles and a good attitude. Major deficiency : while the installation is clean and well-kept it is not built with the highest quality in terms of design and materials. You can hear through the walls and the structure just looks a bit cheap. Hilton could invest more in quality building. Otherwise it is a very pleasant location and we enjoyed our stay. Thanks and best of luck to Doubletree Bay City. - Mason Duede

  • Stayed July 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank Mason D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LeslieThompson, Director of Sales at DoubleTree by Hilton Hotel Bay City - Riverfront, responded to this review, 12 August 2014
Dear Mason Duede~
Although typically I thank our guests for taking some time to write their reviews and then take action and address specific complaints if made, I feel that your review is a bit unfair and does not represent our hotel well at all. We are very proud of the condition of our facililty and it is, in fact, a great representation of our DoubleTree brand. We have been inspected by Hilton representatives at least once per year, every year, and always receive the highest marks compared to our own counterparts. Our restaurant is also listed in the top 5 restaurants in our area on TripAdvisor. I did relay your comments to our Food and Beverage director as far as your experience. I am truly dissappointed that you didn't feel that we were up to par with our service levels and we will continue, as always, to work towards exceeded expectations for 100% of our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about DoubleTree by Hilton Hotel Bay City - Riverfront

Property: DoubleTree by Hilton Hotel Bay City - Riverfront
Address: 1 Wenonah Park Pl, Bay City, MI 48708-5658
Phone Number:
Region: United States > Michigan > Bay City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 14 Hotels in Bay City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — DoubleTree by Hilton Hotel Bay City - Riverfront 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Doubletree by Hilton Bay City-Riverfront on the east bank of the Saginaw River in the heart of historic downtown Bay City, Michigan, offers the perfect location and ambiance for business and pleasure travel. Centrally located within the greater tri-city area of Midland, Bay City, and Saginaw, just two miles east of I-75 off of US-10, our hotel provides easy access to MBS International Airport, area corporations, and leisure attractions. Historic and prosperous, Bay City has retained its charm and is known for its antique shops, boutiques, pubs and eateries which are all within walking distance from the Hotel. ... more   less 
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Also Known As:
Doubletree Bay City Riverfront Hotel Bay City
Bay City Doubletree

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