Friends have been coming here for several years. This experience was less than anticipated. Friday night supper took 1 1/2 hours and when I received my "medium cooked" steak, the cow mooed back at me. After sending it back for more cooking it came out rare at best but then they forgot to warm up the rice so it was cold. Our group cancelled the Saturday supper and went elsewhere. Saturday morning shower was a real treat with cool to cold water. It seems the whole hotel was out of warm water. My wife complained of a "lumpy" bed while mine was OK. Most hotels provide daily shampoo, conditioner and soap. This one provided one "sample" container / package for the 3 day stay. Luckily, we brought our own. The golf experience suffered because of the rains they had so it was less than par but I'll blame the weather on soaked fairways; squishy tee decks; and mud bunkers. The beverage cart girl was great except for the fact that she had to cover the whole golf course so it took her way over an hour between visits. On the hot and humid Sunday, we didn't see her from hole number 7 thru hole number 15 which was far too long to be without any beverage (not talking beer either). Understaffed was the problem not the girl herself. Finally, this is NOT a resort but merely an old hotel in need of upgrading. My rating above terrible is only because of the friendly staff who tried to do their best. The owners need to pour some money into this place to bring it up to snuff and provide resort style customer service.
- Official Description (provided by the hotel):
- Bay Valley Resort is Mid-Michigan's finest full service golf resort and conference center, featuring 140 comfortable guest rooms, Full Service Restaurant, Lounge, a challenging 18 hole championship golf course designed by Desmond Muirhead, year-round, heated indoor/outdoor pool, whirlpool, and fitness center. Bay Valley Resort has over 10,000 square feet of meeting/banquet space that will accommodate up to 400 guests. Bay Valley Resort has an ideal location, in the heart of the Great Lakes Bay Region of Michigan, which includes the cities of Bay City, Saginaw and Midland, off I-75 at Exit 160. ... more less
- Reservation Options:
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- Also Known As:
- Bay Valley Hotel Bay City
- Bay City Valley Hotel