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“Avoid this place”

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Bay Valley Hotel and Resort
Ranked #10 of 14 Hotels in Bay City
Detroit
1 review
“Avoid this place”
1 of 5 bubbles Reviewed 27 October 2008

I booked for 2 nights in Oct 2008 and specified that I want a non-smoking room with a view of the golf course, and that was agreed, and they even said the room has free wi-fi.
Upon arrival, I was given a room that overlooked the parking, not the golf course. The room was stinking of smoke, the showers were rusted, the air conditioning/heating was ancient and twice I saw spiders crawling across the floor.
I pointed this out to the front desk and was told that all the non-smoking and golf view rooms have been booked out.
A circuit breaker kept tripping and the bathrooms were out of electricity for most of the night.
The next morning I tried the wi-fi - it did not work.

I went and complained again and asked to check out, and now there was a non-smoking room available with golf view. They said they would help me move, but there was nobody to do it.

This room was much cleaner than the first, but wi-fi still didnt work and they had no clue why.
I wanted to order for room service, and was asked to come out and grab the menu myself.
The menu card didnt have any prices printed on it, and when I called them, they had no idea how to find out the prices.

I wonder how this place is still in business. I will never go back again.

  • Liked — Nothing
  • Disliked — Room and Staff
  • Stayed October 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank DDevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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105 reviews from our community

Traveller rating
    10
    22
    29
    22
    22
See reviews for
32
27
5
14
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    2.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Any
English first
Toronto
1 review
1 of 5 bubbles Reviewed 4 September 2008

My husband and I stayed here for 2 nights. The resort is old, 60-70ish style of hotel. They serve a continental breakfast that is so-so but for $3-4 more you can get some cooked to order eggs which was convenient. The resort is close to the highway making it accessable but there is absolutely nothing in the immediate area other than a couple fastfood places. Golf is right at the resort. Our room was situated far enough from the bar so we were not disturbed by the very loud live band. The room was in great need of a makeover (stains on the wall that we chose not to examine too closely). We had a king size bed that was so soft and lumpy I felt like I was about to fall out when I rolled over. Possibly the worst thing I have ever attempted to sleep on. I can forgive a lot in a hotel but the bed must be comfortable. I would have told the hotel staff all this had anyone asked how my stay was. Stay at the Doubletree or the Quality Inn instead. You'll enjoy that a lot more.

  • Liked — easy access to highway
  • Disliked — room and bed were unacceptable
  • Stayed August 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank CathyQ123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Bay City hotels

Atlanta, GA
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 21 November 2007

Our family booked a very large group stay here recently. Because we were a large group we received a fabulous rate. A family member handled the bookings for us so I did not book the room and did not have any business with the front desk.

The lobby is very beautiful, but the layout of the hotel is a bit confusing. Our room was small, but very clean looking. However, it did smell of smoke. To be honest, I don't think it was a non-smoking room but I don't know that for certain. The halls looked clean to me.

My children really enjoyed staying here and loved the indoor/outdoor pool. We did not use the other facilities, such as the workout room or the golf course.

The food in the restaurant was delicious. The service was very friendly, even if a bit slow. We also took advantage of the bar onsite. The drinks were good and so was the food. Again, the service was extremely friendly.

I would come back again.

Stayed November 2007
Helpful?
3 Thank M0ther_of_5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Alpena
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 19 July 2007

We stayed two nights with several of our golfing friends, and I will never return, I called ahead of time to see if they accepted pets, and was told no, so I had to leave my yorkie with a border. Well, just down the hall, this filthly little Shitzu was running up and down the hall barking all night. I was furious, so I went to the front desk and the guy working told me it was his managers dog. So I asked why his manager brought it to work and he said, oh he lives here. Besides the dog, as all other reviewers rate, it is old, moldy, dirty and generally unkept. Don't waste your money.

Stayed July 2007
Helpful?
6 Thank Tollie4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caro
2 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 bubbles Reviewed 1 December 2006

My family attended a wedding this fall at the hotel.
We were excited to see my niece get married and were looking forward to our stay. The hotel appears to need a lot of work. The room in which my niece's reception was held was leaking right in front of the head table! There are stains on the carpet throughout the hallways, rooms and stairs. Staff never came around with coffee after dinner or at all for that matter. After the wedding, we went up to our room, which was supposed to have two beds, according to my reservation but it only had one bed! When I went down to the front desk, they said they couldn't do anything about it and I told them my husband and I have two children, we can't all sleep in one bed! They gave us two cots, free of charge, but the springs were poking out through the blankets on the one, so my daughter ended up sleeping with us anyway. The blankets on these cots were filthy. The hotel in general appeared to be in need of many repairs. We were extremely unhappy with entire stay.

  • Stayed November 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank catherinerus12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington DC
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 20 August 2006

This hotel is on the yucky side. As another reviewer said, the lobby is nice, but the hallways and rooms are not that great. The hallways are very dark and there isn't an elevator. The hotel has a weird split-level layout and low ceilings in the halls.

We started out in a large room overlooking the golf course, which was supposed to be the best type of room in the hotel. Our room needed a redo in a major way. It had peeling wallpaper, a bad smell, and paper-thin walls. When I sat on the bed, I could feel the springs through the bedspread! We could hear our neighbor's children through the wall so well that it was like they were screaming in our room. We asked to change rooms because of the noise, and management acted promptly to help us. Our next room was quiet though it also had a bad smell.

The hotel has a decent bar setup. The bartender did a great job making our drinks, which is the reason I gave this hotel 2 stars instead of 1. The bar also has live entertainment on Friday and Saturday nights. The band wasn't the greatest, but we still had a good time hanging out drinking and listening to them. If you decide to stay at this hotel, make sure to ask for a room away from the bar. Some people we were traveling with had rooms near the bar and they said the band kept them up.

  • Liked — Free wireless internet, good martinis
  • Disliked — Smelly rooms, dark halls
  • Tips/Secrets — Get a room away from the bar
  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank triAdvisor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
2 of 5 bubbles Reviewed 23 August 2003

Upon arrival, your inital impression of the resort is marvelous. A beautiful lobby, glamorous restaurant, fine pubic facilities and manicured grounds. Then it all goes downhill.

Hallways are dark, have a wood-mold smell and noticed light fixtures filled with dust and cobwebs. Rooms are small, but nicely appointed, but bathrooms seem to have original fixtures in them...we're talking about 30 years old!

It is not handicapped-friendly with the exception of the ground level.
Lots of stairs and an inconveniently placed elevator, primarily for public areas. Doors to the outside showed wood rot and general disrepair.

Grounds abound with natural beauty, highlighted by streams and a beautiful golf course. Fixing up the rooms and hallways would bring this resort into 4 star status, but for now, it's holding at a low two star level.

  • Stayed August 2003, travelled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
39 Thank Willeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bay Valley Hotel and Resort

Property: Bay Valley Hotel and Resort
Address: 2470 Old Bridge Road, Bay City, MI 48706-9344
Region: United States > Michigan > Bay City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #10 of 14 Hotels in Bay City
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Bay Valley Hotel and Resort 2.5*
Number of rooms: 140
Official Description (provided by the hotel):
Bay Valley Resort is Mid-Michigan's finest full service golf resort and conference center, featuring 140 comfortable guest rooms, Full Service Restaurant, Lounge, a challenging 18 hole championship golf course designed by Desmond Muirhead, year-round, heated indoor/outdoor pool, whirlpool, and fitness center. Bay Valley Resort has over 10,000 square feet of meeting/banquet space that will accommodate up to 400 guests. Bay Valley Resort has an ideal location, in the heart of the Great Lakes Bay Region of Michigan, which includes the cities of Bay City, Saginaw and Midland, off I-75 at Exit 160. ... more   less 
Reservation Options:
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Also Known As:
Bay Valley Hotel Bay City
Bay City Valley Hotel

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