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Reviews (169)
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All reviewsbreakfast hostessfront deskray of sunshineroom was cleanone nightpattieslarge mallexceptional customer servicemotorcycle triphot tubcontinental breakfasteach morningwafflesthird floorcommon areasvery nice place to staywill stay there again
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Reviewed 19 January 2017

Staff very helpful in knowledge of Bay City for my business stay. Great WiFi service. Todd at the front desk had exceptional customer service. The hot breakfast bar was very good. The hostess (I forgot her name) kept the area clean and well stocked. Rooms clean and very comfortable bed. I would stay here again.

  • Stayed: January 2017, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank Jennifer p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judi M, General Manager at Fairfield Inn Bay City, responded to this reviewResponded 21 January 2017

Thank you for taking the time to write a review of your stay with us. We truly value your opinion and we have shared your review with the entire staff. We hope to see you again in the future.

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Reviewed 8 January 2017 via mobile

My friend and I booked a night through Expedia for a stay-cation, however Expedia booked us the wrong weekend and almost wrecked our plans. Todd at the front desk was very accommodating and gave us a good room at a great price for all our troubles. He was friendly, funny, and relatable! Thanks Todd and Fairfield Inn!

Stayed: January 2017, travelled with friends
Thank Alexandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judi M, General Manager at Fairfield Inn Bay City, responded to this reviewResponded 21 January 2017

Thank you for such a great review. Todd is a great employee and we are happy that he was accommodating and took care of Expedia's error. We hope you a great "Stay-cation" and we hope to see you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2017

Had booked one room and really needed two, but didn't have any problem getting the second room for the same rate. They were able to keep us on the same floor just 3 doors down.
They serve breakfast every morning, which is included in your room rental. They have something for everyone, waffles, eggs, cereal, fruit, juice, milk, yogurt, coffee, bagels, and more.
I would definitely rent a room at this hotel again.

Room Tip: Rooms on the back side face mall and restaurants.
  • Stayed: December 2016, travelled with friends
    • Value
    • Cleanliness
    • Service
Thank jackie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judi M, General Manager at Fairfield Inn Bay City, responded to this reviewResponded 21 January 2017

We are extremely happy to hear that you had such an awesome stay with us. We truly appreciate you taking the time to write us a great review. We look forward to seeing you again in the future.

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Reviewed 27 December 2016 via mobile

Stayed in late December with my family, the room was clean and comfortable. Where Fairfield shines is through exceptional customer service, specifically from Kelly- an enthusiastic employee that radiates positivity and turned a ho hum continental breakfast into a meal my family and i shall not forget. Thanks for the great stay. I highly recomend the Fairfield Inn- Bay City. Be sure to visit with Kelly during breakfast hours.

Stayed: December 2016, travelled with family
Thank Keegan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judi M, General Manager at Fairfield Inn Bay City, responded to this reviewResponded 21 January 2017

We appreciate you staying with us and sharing your experience. We are happy that you had the chance the meet Kelly. She is a great employee who connects with every guest she meets. We hope we get to see you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2016

Great experience from the moment I walked in. Todd at the front desk was so friendly and went out of his way to be gracious host. He is a real asset to the hotel.Kelly who served breakfast could not have been any better. Best breakfast service at a hotel I ever had.

  • Stayed: December 2016, travelled with family
    • Value
    • Cleanliness
    • Service
Thank SMMJEC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Judi M, General Manager at Fairfield Inn Bay City, responded to this reviewResponded 21 January 2017

Thank you for taking the time to write a review regarding your stay with us. Todd and Kelly are two of our great staff members. I am pleased to hear that they were a part of making your stay great. Hopefully we have the pleasure of seeing you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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