We had made reservations to spend New Years Eve and Jan 1 with our family by renting condos at the Hawks Eye Golf facility in Bellaire, MI. One of my daughters family was moving to North Carolina on Jan 8 so we wanted to spend our New Years together not knowing when we could get together again as a family. We all lived in the Metro Detroit suburbs.
We arrived and found that Condo #205 that we were given was infested with 80 - 100 black flies. They were all over the condo. Approximately 30 to 40 were still alive and another 40 plus dead throughout the condo. I have photos of all of the dead flies in the door wall tracks, showers, on the carpeting etc.
There was a strong chemical smell in the condo that gave me daughter and wife a headache.
When we called the office they assured us that they did not use any types of chemical in the condo to kill the flies. We learned later that they had used pest fog bombs to try till kill the files earlier in the day. The manager on duty lied to us about the chemicals.
The other condo that we had was #204 and that one had about 5 to 8 flies in it when we opened it up.
We drove back to the office and cancelled our reservation for condo #205. When we asked for the name and address of the management of the facilities the manager gave us her business card and said to direct our complaints to her only.
We made other arrangements for lodging and tried to salvage of trip without any consideration from the management at Vacation Properties Network at www.vpupnorth.com
I contacted the management at Vacation Properties Network and was told the owner would not give us any type of discount or consideration on the fees that my daughter paid on condo #204.
The owner would not consider our situation.
I would not recommend this facility to anyone and definitely not recommend Vacation Properties Network at www.vpupnorth.com either. They are mismanaged, very unprofessional and could care less about customer complaints and satisfaction.
I have attached some photos of the flies in the door wall tracks and toilets that we had killed.
- Official Description (provided by the hotel):
- Hawk's Eye Golf Resort is located in Northern Michigan in beautiful Bellaire. We share this wonderful town with Short's Brewing Company which is only a few miles away. We offer lodging from guestrooms to resort vacation homes. Our Hawk's Eye Golf Course offers 18 holes of championship golf with beautiful views. We can make your stay a package and offer incredible discounts on lodging and golf. Give us a call for your next getaway, reunion, or golf package. We are happy to help. ... more less
- Also Known As:
- Hawks Eye Golf Hotel Bellaire