For 20 years, my family has always parked at hotels for airport parking because it is more reasonable. However, after such a bad experience at this hotel, we are rethinking this decision. NEVER park at this hotel for airport parking unless you want to wait for nearly 1-1/2 hours for the shuttle to pick you up at the airport. It’s definitely worth paying a little more and parking elsewhere with a more reliable shuttle.
We called the shuttle at 11:20pm on 6/9/14 and were told it would be there in 15 minutes. We called at 11:45pm and were told that it picked up other people, was full, and we’d have to wait for it to return in 30 minutes. We called at 12:20am and were told the shuttle was 2 minutes (yes, 2 minutes) away. It didn’t arrive until 12:40am. It was 1am when we got to the hotel, we had a 4-hour drive home to Ohio, and I had to be at work at 8am.
I thought the hotel could benefit from a little constructive criticism (maybe they could have a better system in place – like taking the callers’ names so that the wrong party doesn’t get picked up in their place), so I sent a fax to InterContinental Hotels Group’s HQ on 6/10/14 with a copy of our 10-day parking reservation and received a response in a 6/11/14 email that the hotel would contact me directly within 48 hours. No response. On 6/18/14, I sent a follow-up email to IHG HQ again that I had received no response. They said the manager at the Belleville Holiday Inn, Jessica Thomas, had no record of our reservation (I had faxed it with my 6/10 fax!). On 6/19/14, I sent a fax to the Belleville Holiday Inn with a copy of our reservation. No response. On 6/30/14, I sent a fax to both IHG HQ and Jessica Thomas in Belleville. Still no response, and it’s 7/9/14.
Apparently, neither the Holiday Inn Belleville, MI, nor the InterContinental Hotels Group’s Headquarters care about customers. Or maybe it’s just parking customers they don’t care about. Take my advice and NEVER USE AIRPORT PARKING AT A HOLIDAY INN!!!
- Official Description (provided by the hotel):
- 'Welcome to the Holiday Inn Express Hotel & Suites/Belleville'. We are just minutes from downtown Detroit where travelers appreciate how our corporate atmosphere makes comfort and convenience a top priority. Just 6 miles from Detroit Wayne County Metropolitan Airport (DTW), the hotel offers complimentary shuttle service. We are located off exit #190, at I-94, the main artery into Detroit, MI. We are conveniently located between Ann Arbor (University of Michigan) and Detroit. This Belleville hotel will help maintain your exercise program in our mini health club. Swim year round in our indoor pool or relax in our hot tub. Catch up on work in our business center. Cozy up on one of our many couches and read a book. Enjoy our 'Stay Smart Breakfast' in our fabulous great room. Our event space and outstanding service makes Holiday Inn Express 'Smart'. Our sales department coordinates every detail of your event, making us the favorite wedding, conference, banquet, military, reunion and convention planners. Businesses near hotel: Visteon, Chase Tech Center, Masco, General Motors, TRW, Bosch, Chrysler, University of Michigan, Ford Motor Company. The Holiday Inn Express Belleville, everything you expect, and much more. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Odigeo, IHG, Expedia and Hotels.com so you can book your Holiday Inn Express Belleville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Belleville Hotel Belleville
- Holiday Inn Belleville
- Belleville Holiday Inn