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“NEVER, EVER pay for airport parking at this hotel!” 1 of 5 bubbles
Review of Holiday Inn Express Belleville

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Holiday Inn Express Belleville
Ranked #2 of 5 Hotels in Belleville
Massillon, Ohio
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“NEVER, EVER pay for airport parking at this hotel!”
1 of 5 bubbles Reviewed 13 July 2014

For 20 years, my family has always parked at hotels for airport parking because it is more reasonable. However, after such a bad experience at this hotel, we are rethinking this decision. NEVER park at this hotel for airport parking unless you want to wait for nearly 1-1/2 hours for the shuttle to pick you up at the airport. It’s definitely worth paying a little more and parking elsewhere with a more reliable shuttle.

We called the shuttle at 11:20pm on 6/9/14 and were told it would be there in 15 minutes. We called at 11:45pm and were told that it picked up other people, was full, and we’d have to wait for it to return in 30 minutes. We called at 12:20am and were told the shuttle was 2 minutes (yes, 2 minutes) away. It didn’t arrive until 12:40am. It was 1am when we got to the hotel, we had a 4-hour drive home to Ohio, and I had to be at work at 8am.

I thought the hotel could benefit from a little constructive criticism (maybe they could have a better system in place – like taking the callers’ names so that the wrong party doesn’t get picked up in their place), so I sent a fax to InterContinental Hotels Group’s HQ on 6/10/14 with a copy of our 10-day parking reservation and received a response in a 6/11/14 email that the hotel would contact me directly within 48 hours. No response. On 6/18/14, I sent a follow-up email to IHG HQ again that I had received no response. They said the manager at the Belleville Holiday Inn, Jessica Thomas, had no record of our reservation (I had faxed it with my 6/10 fax!). On 6/19/14, I sent a fax to the Belleville Holiday Inn with a copy of our reservation. No response. On 6/30/14, I sent a fax to both IHG HQ and Jessica Thomas in Belleville. Still no response, and it’s 7/9/14.

Apparently, neither the Holiday Inn Belleville, MI, nor the InterContinental Hotels Group’s Headquarters care about customers. Or maybe it’s just parking customers they don’t care about. Take my advice and NEVER USE AIRPORT PARKING AT A HOLIDAY INN!!!

  • Stayed June 2014, travelled with family
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank hmuica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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138 reviews from our community

Traveller rating
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    14
    9
    12
See reviews for
39
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (30)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
Toronto
Level Contributor
91 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 10 July 2014

as per usual, Holiday Inn Express takes the worry out of booking.
Great hotel, and great location if you are in the Canton area.
Staff was courteous and helpful.
Rooms very clean.
Breakfast....... was perfect!

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank greatcdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, 14 July 2014
Dear cdn, I greatly appreciate you for taking the time to leave us your comments, they are indeed very valuable to us. I am very glad you were able to enjoy the convenience of our location and all we have to offer. Please make sure to contact our front desk directly, to book your next stay. (734) 857-6200.
-Beatrice P. (F.O.M.)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alexandria, Virginia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 20 June 2014

I tried to book some rooms here for business travel, and the management was HORRIBLE. They were extremely rude and unprofessional, and not willing to work with us on billing options. The manager was always "away from her desk," or not available for some reason, would not return my calls or emails, and obviously did not appreciate us as potential guests. I just canceled with them and I'm so relieved I won't be staying here! DON'T BOOK WITH THEM!

  • Stayed June 2014, travelled on business
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Service
Helpful?
Thank Eileen213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Belleville, responded to this review, 6 July 2014
Dear Eileen213,

Thank you for taking the time to review our property. I am very disappointed to hear about your experience on your recent stay. I want to assure you our hotel is very proud of its level of service, cleanliness and quality of its product. I would love the opportunity to regain your faith and would welcome the opportunity to discuss your stay in further details. We have sent you a private message to obtain additional details regarding your stay. I look forward to hearing back from you very soon.

Sincerely,

John O
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Clio, Michigan
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 30 May 2014 via mobile

We had a 2 day meeting here, reserving 5 rooms plus the meeting room. Facility was great. Not new, but well kept. Pool and hot tub were nice although the sauna was cold and never did heat up. Staff, including general manager were superior. Kind, courteous, and a pleasure to deal with. The meeting room was well set up and reasonably priced. I would choose this for any small to large meeting needs in the area combined with Twisted Rooster nearby for dinner!

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank scott s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, 2 June 2014
Dear Scott S, I would like to sincerely thank you for leaving your feedback and taking the time to invest in the success of our property! I do apologize that our front desk staff did not inform you of the 15-20 minute pre-warm up that the sauna requires in order for you to fully enjoy it. I am delighted that you enjoyed our meeting space and I hope that you will need it again for your future events.
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Macomb, Michigan
Level Contributor
51 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

We stayed at this Holiday Inn for a soccer tournament over the holiday weekend and even with the amount of guests coming in for the weekend we were greeted well and the staff continued to be wonderful during the stay. The room was clean and the breakfast was great! Breakfast does not start until 7am on the weekends however the staff noticed that we were getting up early (6:15am departure for the games) and they had some items out for us by 6am (coffee, muffins, cinnamon rolls, fruit, yogurt). That was a really nice touch that we definitely noticed.Thank you for a lovely stay and we will definitely be back!

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank mikeandstephtravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, 29 May 2014
Dear mikeandstephtravel,
I would like to thank you for taking the time to leave us your valuable feedback! It is pleasing to read that you really enjoyed your stay with us. Our staff does the best they can at accomodating every guests needs and I am delighted that we were able to have breakfast out for you before your departure. We look forward to seeing you again in the near future.
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Level Contributor
30 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
2 of 5 bubbles Reviewed 2 May 2014

The room 108 is a called the king Hawaiian suite with jacuzzi tub. The stand up shower stall is covered in black mold , the bathroom vent was stained and gross. The room is $250 . The fire alarm sensor was stuffed with toilet paper.I took pictures and went to front desk. I wanted to be moved , no rooms left. I was given $40 off the room and IHG points . But I want a full refund the whole black mold is disgusting . there was a thin comforter and no blankets . I called the front desk it rang 50 xs no answer. I walkers down requested blankets the front desk informed me there are blankets in the closet. I informed him there are no closets he said yes there are . I was so tired I gave up and walked away. Then the front desk found a blanket . Don't stay here . We are going back to marriot chain.

  • Stayed May 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Jane S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, 7 May 2014
Dear Jane S.,
Thank you so much for taking time out of your day to leave us your feedback, I truly appreciate it. I want to express my deepest apologies for the unpleasant stay that you had at our location! We value our guests concerns and comments and with that said, we have done everything we could to make sure that this issue was fixed immidiately, I will personally be contacting you to further speak of this matter. We hope you will return to our property in the future!
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Chattanooga, Tennessee
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 30 March 2014

Belleville, MI. Holiday Inn Express - Unfortunately, this was not a good stay. The room had a foul odor and the vent system in the bathroom did not work. The management did nothing about it - I reported it to three different people -- not even an apology. One guy at the front desk literally shrugged his shoulders as if to say 'what am I to do about it'. This was poorly handled and not good business at all. But the breakfast staff was a young woman who displayed gracefulness and pride in her job.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank mellowtraveler2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jessica T, General Manager at Holiday Inn Express Belleville, responded to this review, 31 March 2014
Dear mellowtraveler2002,
Thank you for taking the time to provide feedback on your stay. My deepest apologies for the unpleasant events you encountered at our property! We take every review very serious and use it to better our staff and hotel. We have shared your comments with our team and we're certain that all the necessary actions with be taken to improve guest satisfaction! I am pleased to hear that our breakfast host was a delight and will be sure to pass this along. We truly hope that you will reconsidered staying with us again in the future to allow us to show you how important you are to us!
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Additional Information about Holiday Inn Express Belleville

Property: Holiday Inn Express Belleville
Address: 46194 N I-94 Service Drive, Belleville, MI 48111
Phone Number:
Region: United States > Michigan > Belleville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 5 Hotels in Belleville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Belleville 2.5*
Number of rooms: 108
Official Description (provided by the hotel):
'Welcome to the Holiday Inn Express Hotel & Suites/Belleville'. We are just minutes from downtown Detroit where travelers appreciate how our corporate atmosphere makes comfort and convenience a top priority. Just 6 miles from Detroit Wayne County Metropolitan Airport (DTW), the hotel offers complimentary shuttle service. We are located off exit #190, at I-94, the main artery into Detroit, MI. We are conveniently located between Ann Arbor (University of Michigan) and Detroit. This Belleville hotel will help maintain your exercise program in our mini health club. Swim year round in our indoor pool or relax in our hot tub. Catch up on work in our business center. Cozy up on one of our many couches and read a book. Enjoy our 'Stay Smart Breakfast' in our fabulous great room. Our event space and outstanding service makes Holiday Inn Express 'Smart'. Our sales department coordinates every detail of your event, making us the favorite wedding, conference, banquet, military, reunion and convention planners. Businesses near hotel: Visteon, Chase Tech Center, Masco, General Motors, TRW, Bosch, Chrysler, University of Michigan, Ford Motor Company. The Holiday Inn Express Belleville, everything you expect, and much more. ... more   less 
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Also Known As:
Holiday Inn Express Belleville Hotel Belleville
Holiday Inn Belleville
Belleville Holiday Inn

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