We stayed in 7 hotels on this trip, including 3 Holiday Inn Express locations, and this was our least favorite of them all. The room was the most cramped, although to be fair, it was the only time we had to settle for two beds instead of a king. The breakfast area was also very cramped. You had to constantly say excuse me and squeeze past seated people, even while just trying to move along the food counter.
Noise was another issue. Walking on the floor in the room made it creak. Sound traveled way too well through the whole building as well. From the 2nd floor hallway, it sounded like there was a party going on in the breakfast room. It turned out just to be normal people eating and talking.
We had to be somewhere in the morning and had hoped to come back and change our clothes before loading up the car and checking out. We had requested a late check-out one other time earlier in our trip, and that Holiday Inn Express (which also had a standard time of 11:00) had offered 1:00pm. Given that pleasing experienced, we hoped this one would as well. We knew to wait until the morning, so called down around 6am since it seems to depend on how many they already have allowed. We were told to wait until 7am and ask again (I presume for a change of staff). We called down right at 7am, but were denied the 1:00 request. We were told 11:30 or 12:00 was the latest they could go, since their rooms were full and they had to be ready for the next night's guests at 3:00pm. That didn't help us, so we checked out right after breakfast. They are not obligated to give us the later time (although extended check-out when available is listed as part of the IHG rewards club, so you'd think they would be more likely to accommodate), it was definitely a negative comparison to our experience at the other location. Also, the explanation given made no sense. If they were full and had so many rooms to turn over, the housekeepers clearly had plenty to do without standing around and waiting for us to check out. Why couldn't our room just be one of the ones prepared between 1:00 and 3:00?
The location is convenient to the freeway.
- Official Description (provided by the hotel):
- Stay Smart at the Holiday Inn Express Hotel & Suites of Benton Harbor/St. Joseph. We are conveniently located one block south of I-94 at exit 29, a short drive to any destination in Benton Harbor and St. Joseph. Do you enjoy the water? We are located only 5 miles from Lake Michigan and Silver Beach and Warren Dunes.Our corporate travelers appreciate our high-speed Internet, business center and fitness room, while our families enjoy the crystal-clear indoor pool and spa. All our guests enjoy the convenience of our Express Start Breakfast , 'Still Free, Now Hot', with our signature cinnamon rolls, mouth watering buttermilk biscuits, country sausage gravy and so much more.The Holiday Inn Express Hotel & Suites of Benton Harbor/St. Joseph, with its convenient meeting room for 40 and outstanding service, is the perfect place for your small corporate meetings.Businesses near hotel: Whirlpool, AEP, Menasha, VAI, Leco,D.C Cook Nuclear Plant, Crossroads and Lakeland Regional Medical CenterAttractions near hotel: New Buffalo's newest attraction, The Four Winds Casino Resort, The Mendel Center, Lake Michigan College, Orchard's Mall, Treemendous Fruit Farms, Jolly Orchards, Berrien County Youth Fairgrounds, The Livery, Andrews University and Western Michigan University. Stay Smart at the Holiday Inn Express Hotel & Suites of Benton Harbor / St. Joseph. ... more less
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- Also Known As:
- Holiday Inn Express Benton Harbor Hotel Benton Harbor
- Holiday Inn Benton Harbor
- Benton Harbor Holiday Inn