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“Non-smoking you order but smoking you may get.”

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Holiday Inn Express Benton Harbor
Ranked #3 of 11 Hotels in Benton Harbor
Certificate of Excellence
Terre Haute, Indiana
Level 4 Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Non-smoking you order but smoking you may get.”
Reviewed 10 May 2010

There is a recent law that is making hotels non-smoking in the Michigan as of 5/1/10. And we were in Benton Harbor on the night before this change.
Nevertheless Holiday Inn Expresses will always offers non-smoking. And Many are totally NS.
We asked for non-smoking and ordered well ahead of time a NS king which is what they had online for this location and by talking to them on the phone which is how we made the reservation.
But our first room and then a second were both filled with smoke smells and did not have non-smoking signs near the door! Very strange. They had put us in a smoking room and were indifferent to our order. Imagine if we had no choice that night. And you had missed the deadline for canceling your reservation. It would be awful.
In other words you may order non-smoking but they don't seem to care if they put you in smoking. Similar to the other review we read.
Hotel atmosphere was strange in how they treated guests in this respect.
Anyway the third try got us a handicapped room that was non-smoking and that worked for our one night stay.
Only other non-smoking choices were rooms with smaller double beds.
It appears they tried to disguise the smell in one room with a lot of spray.
Cable is limited and be careful as this hotel is close to the major highway 94. Ask for the quiet side.
Breakfast is good but it seems like HIExp breakfasts used to have more and this season offerings are sometimes limited and could use a bit more creativity. But theirs was the standard HIExp breakfast.

Also when this location emailed their survey to us (HIExp. does this) you could not begin let alone submit it. They did not want to look bad, we think. So the website did not work.

Benton Harbor looks like it is going through very hard times economically and we recommend staying basically around the hotel and the 94 and go to the Bob Evans restaurant nearby which was fine and friendly. Surrounding retail is very limited or empty. We won't return though it worked for this one night after we got a real NS room.
Just beware of you may not get NS. Just trying to spray the fumes away which will not work. These rooms need stripping and redoing and we did not see signs of this happening.

Our value was adequate only because we had a federal discount and could confirm what the online fed discount rate was. Otherwise they will tell you over the phone a much higher federal rate.

  • Stayed April 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ligh501
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Novi MI
Level 1 Contributor
3 reviews
Reviewed 28 December 2009

We had to stop along our trip on I-96 after a snow storm made road conditions too dangerous. After driving by the cheaper motels and seeing them from the outside we decided on paying a little more on the other side of the street and we do not regret it. Even though it was already late at night we could use the pool and whirlpool. The kids enjoyed it a lot. The room was clean and nice. Especially the sheets were sooo soft. Breakfast was good too. Staff was friendly and helped us so we even got some more breakfast items to take with us in the car. A good hotel, would be great if HIE it would be a little cheaper in general.

  • Stayed December 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crazyFamNovi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago, Illinois
Level 3 Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 October 2009

Stayed here for one night during Labor Day weekend. They had warm chocolate chip cookies during check-in which the kids love. The indoor pool was perfect size and the kids had a great time. The free breakfast was a winner.

  • Stayed September 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank akho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Grosse Pointe Park, Michigan
Level 5 Contributor
92 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed 4 July 2008

This Holiday Inn Express is one of the best I have stayed in. It was convenient to reach (right off the I-94 freeway) and close to gas stations, restaurants, and a shopping center. The room was large, clean, quiet, well-appointed, with a microwave and mini fridge. The TV reception came in very clearly, and the wireless internet was a snap to connect to. The complimentary breakfast was varied and excellently prepared. The breakfast area was spotless. Staff was professional and courteous.

  • Liked — its cleanliness, amenities, and convenient access from freeway
  • Stayed June 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
Thank gpp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Lansing, MI
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 7 January 2007

The room was not bad at all, the hotel was pretty nice for a road side stop over. I came in the hotel with a great attitude, ready to check in and hang out in St. Joe's, for my birthday get away. After a long night out I requested an extra hour for check out to get some extra sleep before heading back home and got a major attitude from the woman at the front desk. Not a very big deal as she granted my request, however the customer service was lacking from the start. When reading and writing these reviews I can see that it is easy to get negitive on these hotel establishment. As a consumer I believe it is my right to expect some level of customer service. The only reason I would stay here again is to get more points for my rewards club, and the rooms were nice.

  • Liked — Large & Clean rooms
  • Disliked — The luke warm to pool temperature hot tub... Keep that suit in the bag!
  • Tips/Secrets — Get down stairs before 10 for some morning munchies.
  • Stayed January 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank salcrolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Baton Rouge, Louisiana
Level 5 Contributor
61 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 15 October 2006

After driving with 2 children from Gurnee, IL, we arrived in Benton Harbor tired and ready to check in. We had called earlier and were told that we could check in early. The front desk person did not even bother to acknoledge me until I greeted her. She then proceeded to find our room, while making faces, huffing and puffing like she was doing me a favor. Mind you, we had already paid for 5 nights in advance and had no other options at this point. The suite was supposed to be non-smoking, however it reeked of smoke, the room was dirty and stained, and the overall experience, just horrible. When we came back home, I contacted Holiday Inn headquarters, and they appologized for the errors and would have the Holiday Inn in Benton Harbor contact me for a response. I am still waiting. Our next stay in Michigan will be with other chain, not the Holiday Inn. EVER!!!

  • Liked — the fact that they had a roomy suite. that is why we chose them.
  • Disliked — everything, from customer service which was non-existent
  • Tips/Secrets — stay away from this hotel. Go to St Joseph instead.
  • Stayed July 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank MrsE02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgetown, ON
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 September 2006

I've stayed there a few times... Friendly staff, clean rooms with fridge and microwave... always hot coffee and a pretty good continental breakfast. There was also internet available on the 2nd floor. All-in-all not a bad place to stay for a night.

  • Stayed August 2006, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank edgefly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Benton Harbor

Property: Holiday Inn Express Benton Harbor
Address: 2276 Pipestone Rd, Benton Harbor, MI 49022
Phone Number:
Region: United States > Michigan > Berrien County > Benton Harbor
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 11 Hotels in Benton Harbor
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Benton Harbor 2.5*
Number of rooms: 79
Official Description (provided by the hotel):
Stay Smart at the Holiday Inn Express Hotel & Suites of Benton Harbor/St. Joseph. We are conveniently located one block south of I-94 at exit 29, a short drive to any destination in Benton Harbor and St. Joseph. Do you enjoy the water? We are located only 5 miles from Lake Michigan and Silver Beach and Warren Dunes.Our corporate travelers appreciate our high-speed Internet, business center and fitness room, while our families enjoy the crystal-clear indoor pool and spa. All our guests enjoy the convenience of our Express Start Breakfast , 'Still Free, Now Hot', with our signature cinnamon rolls, mouth watering buttermilk biscuits, country sausage gravy and so much more.The Holiday Inn Express Hotel & Suites of Benton Harbor/St. Joseph, with its convenient meeting room for 40 and outstanding service, is the perfect place for your small corporate meetings.Businesses near hotel: Whirlpool, AEP, Menasha, VAI, Leco,D.C Cook Nuclear Plant, Crossroads and Lakeland Regional Medical CenterAttractions near hotel: New Buffalo's newest attraction, The Four Winds Casino Resort, The Mendel Center, Lake Michigan College, Orchard's Mall, Treemendous Fruit Farms, Jolly Orchards, Berrien County Youth Fairgrounds, The Livery, Andrews University and Western Michigan University. Stay Smart at the Holiday Inn Express Hotel & Suites of Benton Harbor / St. Joseph. ... more   less 
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Also Known As:
Holiday Inn Express Benton Harbor Hotel Benton Harbor
Holiday Inn Benton Harbor
Benton Harbor Holiday Inn

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