There is a recent law that is making hotels non-smoking in the Michigan as of 5/1/10. And we were in Benton Harbor on the night before this change.
Nevertheless Holiday Inn Expresses will always offers non-smoking. And Many are totally NS.
We asked for non-smoking and ordered well ahead of time a NS king which is what they had online for this location and by talking to them on the phone which is how we made the reservation.
But our first room and then a second were both filled with smoke smells and did not have non-smoking signs near the door! Very strange. They had put us in a smoking room and were indifferent to our order. Imagine if we had no choice that night. And you had missed the deadline for canceling your reservation. It would be awful.
In other words you may order non-smoking but they don't seem to care if they put you in smoking. Similar to the other review we read.
Hotel atmosphere was strange in how they treated guests in this respect.
Anyway the third try got us a handicapped room that was non-smoking and that worked for our one night stay.
Only other non-smoking choices were rooms with smaller double beds.
It appears they tried to disguise the smell in one room with a lot of spray.
Cable is limited and be careful as this hotel is close to the major highway 94. Ask for the quiet side.
Breakfast is good but it seems like HIExp breakfasts used to have more and this season offerings are sometimes limited and could use a bit more creativity. But theirs was the standard HIExp breakfast.
Also when this location emailed their survey to us (HIExp. does this) you could not begin let alone submit it. They did not want to look bad, we think. So the website did not work.
Benton Harbor looks like it is going through very hard times economically and we recommend staying basically around the hotel and the 94 and go to the Bob Evans restaurant nearby which was fine and friendly. Surrounding retail is very limited or empty. We won't return though it worked for this one night after we got a real NS room.
Just beware of you may not get NS. Just trying to spray the fumes away which will not work. These rooms need stripping and redoing and we did not see signs of this happening.
Our value was adequate only because we had a federal discount and could confirm what the online fed discount rate was. Otherwise they will tell you over the phone a much higher federal rate.
- Official Description (provided by the hotel):
- Stay Smart at the Holiday Inn Express Hotel & Suites of Benton Harbor/St. Joseph. We are conveniently located one block south of I-94 at exit 29, a short drive to any destination in Benton Harbor and St. Joseph. Do you enjoy the water? We are located only 5 miles from Lake Michigan and Silver Beach and Warren Dunes.Our corporate travelers appreciate our high-speed Internet, business center and fitness room, while our families enjoy the crystal-clear indoor pool and spa. All our guests enjoy the convenience of our Express Start Breakfast , 'Still Free, Now Hot', with our signature cinnamon rolls, mouth watering buttermilk biscuits, country sausage gravy and so much more.The Holiday Inn Express Hotel & Suites of Benton Harbor/St. Joseph, with its convenient meeting room for 40 and outstanding service, is the perfect place for your small corporate meetings.Businesses near hotel: Whirlpool, AEP, Menasha, VAI, Leco,D.C Cook Nuclear Plant, Crossroads and Lakeland Regional Medical CenterAttractions near hotel: New Buffalo's newest attraction, The Four Winds Casino Resort, The Mendel Center, Lake Michigan College, Orchard's Mall, Treemendous Fruit Farms, Jolly Orchards, Berrien County Youth Fairgrounds, The Livery, Andrews University and Western Michigan University. Stay Smart at the Holiday Inn Express Hotel & Suites of Benton Harbor / St. Joseph. ... more less
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- Also Known As:
- Holiday Inn Express Benton Harbor Hotel Benton Harbor
- Holiday Inn Benton Harbor
- Benton Harbor Holiday Inn