We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Comfortable but in desperate need of room upgrades”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western of Birch Run/Frankenmuth
Ranked #5 of 8 Hotels in Birch Run
Reviewed 30 December 2013

Room was old but adequate. Low water pressure when flushing toilet, black hairs on bedsheets, carpet was old and worn, dripping eavestrough above door to room. TV was good but had limited channels. High speed internet was good.

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Janet N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 5 January 2014

Dear Guest,

I want you to know that the comments and suggestions we receive from our guests are taken seriously. They tell us what we're doing right, what we're doing wrong and how we can improve. Your willingness to share your recent experience is genuinely appreciated.
Again, I want to thank you for taking the time to share your concerns with us.
I apologize for the bad experience you had at our hotel. Once again let me apologize for this issue.
We look forward to serving your future lodging needs.

Sincerely,
Front Desk
Karen Knuth
BWBR Front Desk
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (952)
Traveller rating
Traveller type
Time of year
Language

688 - 694 of 952 reviews

Reviewed 30 December 2013

Stayed to enjoy some chicken dinner and the final night of cantebury village. The room in the main building was okay. The bed was adequate. The water was hot and flowed well. Breakfast was good, the line was long for waffles, but sandwiches were good.

Stayed: December 2013, travelled as a couple
Thank Travelmoorenow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 5 January 2014

Dear guest

Thank you for taking time out of your busy schedule to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

Glad you got out of the ice storm, warm and safe. Thank you for your kind word. Hope to see you soon. .

Sincerely
BWBR Frontdesk
Karen Knuth
Bestwestern Birch Run/Frankenmuth
9087 E Birch Run , Michigan 48415
Report response as inappropriate

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

This is our second stay at this particular hotel. Both times my husband checked us in so I did not have a chance to inspect the interior of the lobby or the other amenities that this hotel offers. However, it does have a bar/restaurant (we were offered 2 free drink tickets which we didn't have time to use), a large swimming/play area for families with children. However, this stay wasn't about family. It was about getting away with my husband! We have stayed in the suite two different times I chose it again. It is so reasonably priced! There is a heart-shaped hot tub, king-sized bed, 2 tvs, a fireplace, fridge and micro. The room itself isn't extremely large, but the bedroom area is separate with a fireplace and tv. It is extremely comfortable! There were many people staying at the hotel due to power outages due to a passing ice storm. We had no problems making the reservation and everything was perfect!

  • Stayed: December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Tres-chick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 30 December 2013

Dear guest

Thank you for taking time out of your busy schedule to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

Thank you once again for your kind and wonderful words. We are so happy that we can help you relax, feel comfortable each and every time you stay with us. Till we see you again, have a Happy New Year's. From all of us here.

Sincerely
BWBR Frontdesk
Karen Knuth
Bestwestern Birch Run/Frankenmuth
9087 E Birch Run , Michigan 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

Checked in, did not leave building for 3 days. A perfect break from the snow and world outside. Enjoyed the Bar/Lounge/restaurant and fireplace. Frequent use of heated pool and hot tub. Staff was super. Well rested, we shopped our way home.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Raymond K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 30 December 2013

Dear guest

Thank you for taking time out of your busy schedule to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

So happy you had a great get-away with us. Once in awhile everyone needs relief. We are glad that we helped you with all your needs. Have Happy New Year's from the staff. Safe travels.

Sincerely
BWBR Frontdesk
Karen Knuth
Bestwestern Birch Run/Frankenmuth
9087 E Birch Run , Michigan 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

Great place to stay. Staff are always friendly and helpful. Pool & Hot tub are clean and enjoyable. Great food on-site and cold draft beer. Very affordable rates for any budget! The hot breakfast in the morning is good as well.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Marc D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 30 December 2013

Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.

We are so pleased that you had a wonderful stay with us, Thank you once again for your wonderful comments, on staff and your stay. Have a Happy New Year's.

Sincerely,
BWBR FrontDesk
Front Desk
Karen Knuth
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 December 2013 via mobile

Me and wife stay once a year and stay at best western birch run friendly staff. Only complaint those half pillows are not comfy and the mattress in our room was kinda lumpy will stay again but might need to update rooms a bit and bring back the full size pillows

Stayed: December 2013, travelled with friends
Thank Joseph C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 30 December 2013

Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.
I do apologize for the comfort of your bed. We will be looking into this issues.

Sincerely,
BWBR FrontDesk
Front Desk
Karen Knuth
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 December 2013

we were here due to the ice storm and power outage, the caring staff at this facility is amazing. even though most of them were without power as well they were delightful. we all have new memories of such wonderful people. they went out of their way to help so many of us. bless you all. we hope to return under better circumstances soon.

  • Stayed: December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Carl E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Guest Relations Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 28 December 2013

Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.

We are so pleased that you had a wonderful stay with us, and will have memories of your stay. Thanks to our wonderful staff showing you what superior customer care looks like. Happy New Years, from your friends at BestWestern.

Sincerely,
BWBR FrontDesk
Front Desk
Karen Knuth
Best Western of Birch Run/ Frankenmuth
9087 Birch Run Rd.
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Birch Run
0.3 mi away
Hampton Inn Birch Run/Frankenmuth
0.2 mi away
Comfort Inn Birch Run
Comfort Inn Birch Run
#4 of 8 in Birch Run
289 reviews
0.5 mi away
Country Inn & Suites By Carlson, Birch Run
Show Prices
Show Prices
Show Prices
5.3 mi away
Holiday Inn Express & Suites Frankenmuth
8.2 mi away
Baymont Inn & Suites Bridgeport/Frankenmuth
5.9 mi away
Drury Inn & Suites Frankenmuth
Show Prices
Show Prices
Show Prices

Been to Best Western of Birch Run/Frankenmuth? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western of Birch Run/Frankenmuth

Address: 9087 Birch Run Rd, Birch Run, MI 48415-9747 (Formerly BEST WESTERN of Birch Run/Frankenmuth)
Phone Number:
Region: United States > Michigan > Birch Run
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Birch Run
Price Range: £50 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, TripOnline SA, getaroom.com, Expedia, Evoline ltd, HotelsClick, Ebookers, Cancelon and 5viajes2012 S.L. so you can book your Best Western of Birch Run/Frankenmuth reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing