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“A Homerun.” 4 of 5 bubbles
Review of BEST WESTERN of Birch Run/Frankenmuth

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BEST WESTERN of Birch Run/Frankenmuth
Ranked #5 of 7 Hotels in Birch Run
Detroit, Michigan, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“A Homerun.”
4 of 5 bubbles Reviewed 20 April 2014

I chose this hotel for my holiday weekend for several reasons. The price was great for what they offered. The location was right off the freeway, close to Birch Run and a short drive to Frankenmuth. The free breakfast was good. I had sausage biscuit both mornings, but most people seemed to be enjoying pancakes. Coffee, tea and juice was ALWAYS available. While I never had the chance to enjoy the bar/restaurant/lounge, it was busy with diners on Friday night. The staff was always nice. I would stay here again.
I have only a couple issues. They could do a better job with their "gift shop". Really nothing more than a walk-in vending machine. Also, they could us a few more outlets in the rooms. We had laptops and cellphones and it was necessary to juggle. We ordered a microwave for our room, and even the hotel had a problem finding an accessible outlet. And NO ELEVATOR. Only two floors, but be forewarned.
This hotel is a GREAT place for families. The price, the pool, and the free breakfast make it a homerun.

Room Tip: Ask for the main floor if you have trouble with stairs. But lots of kids running in and out of pool...
See more room tips
  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Val K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, 22 April 2014
Dear Guest,

Thank you for taking time to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

I have passed along your suggestions for gift shop and the possibility of additional outlets in the guest rooms.

We are so pleased that you enjoyed your stay with us, Thank you once again for your wonderful comments, and kind words regarding our staff and your stay.

Jessica VanDeMark
Best Western
Birch Run/ Frankenmuth
9087 Birch Run Road
Birch Run, MI 48415
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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832 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (101)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Ann Arbor, Michigan
2 reviews
5 of 5 bubbles Reviewed 16 April 2014

very happy overall good staff, facilities, and price in addition to being pet friendly. close to frankenmuth as well. The breakfast was very good considering the price of the room. we will gladly return for another trip to frankenmuth. It's a fraction of the cost of the pricier hotels eight mins away in frankenmuth itself.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank O5244JRpaulw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, 22 April 2014
Dear Guest,

Thank you for taking time to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

We are so pleased that you emjoyed your stay with us, Thank you once again for your wonderful comments, and kind words regarding our staff and your stay.

Jessica VanDeMark
Best Western
Birch Run/ Frankenmuth
9087 Birch Run Road
Birch Run, MI 48415
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rochester, United States
1 review
4 of 5 bubbles Reviewed 11 April 2014

Stayed for a Dog Show. Friendly Staff, clean room. We met friends, and it was nice to have a drink and snack at the bar without having to leave. Very close to the Expo Center and restaurants. Would have liked a Mini fridge in the room, but I guess there may have one available if I requested it for an additional charge. Would stay there again if showing here again.

  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, 15 April 2014
Dear Guest,

Thank you for taking time to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

I have passed along your suggestions for a mini fridge being available in each room type. Thank you once again for staying with us and we hope to see you again soon.


Jessica VanDeMark
Front Office Manager
Best Western Birch Run / Frankenmuth
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Grandville, Michigan
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed 8 April 2014

We found this hotel to be friendly & clean. We purchased the room through a discount travel site and were quite pleased with what we received. Our room was on the second floor, so we had to carry our bags up the stairs, but that wasn't a big issue for us. I'm sure we could have switched if it were a problem. The staff was all very helpful & pleasant. Pool & hot tub were clean. The hotel has a great location right next to the highway and right by the outlet mall. Breakfast was ok, but for the price we paid, we feel that we got an excellent value. I wouldn't hesitate to stay here again.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank BudgetMama_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, 11 April 2014
Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.

We are pleased that you enjoyed your stay and look forward to you staying with us again in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Terrace Bay, Canada
Level Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 31 March 2014

We stayed at this Hotel as it was close to the outlet mall. The room was dated, there was not blankets for the beds. The continental breakfast was good. There was a staff member working breakfast counter she was very rude to the person in front of us when she told her the Waffle machine was empty the girl told her to use the other one, The egg/ muffins were empty and a polite young man told her and she said she was only one person. There was a line of people waiting. Iwould not stay here again.

  • Stayed March 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Bonnie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, 11 April 2014
Dear Guest,

Thank you for taking the time to write a review of your recent stay at our Hotel. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.


Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Again, we want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Waterloo, Canada
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 27 March 2014

The staff was overly friendly. All our needs were met. The hot tub was just what was needed after a day of driving. The bar guy was so helpful during the complementary reception. A great place to stay with the price is just right. The location is right near the highway and the Outlet Mall.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank sheep101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, 28 March 2014
Dear Guest,

Thank you for taking time to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

We are so pleased that you emjoyed your stay with us, Thank you once again for your wonderful comments, and kind words regarding our staff and your stay.

Jessica VanDeMark
Best Western
Birch Run/ Frankenmuth
9087 Birch Run Road
Birch Run, MI 48415
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harper Woods, United States
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 26 March 2014

I have been making small and larger get-away trips to this hotel for several years now. It has always been a good experience for me. They have a variety of amenities to fit your needs, and always keep things in order for the customer. Highly recommended.

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank William R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at BEST WESTERN of Birch Run/Frankenmuth, responded to this review, 28 March 2014
Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.
Given the very nature of the hotel business, the hours are long and demanding.
Day or night, good service depends upon people willing to give their very
best at all times. That's why it's truly rewarding when a guest recognizes our
staff’s efforts, and takes the time to say thank you.

We are so pleased that you once again had a wonderful stay with us, Thank you once again for your wonderful comments, on staff and your stay. We look forward to your return visits.

Jessica VanDeMark
Best Western
Birch Run/ Frankenmuth
9087 Birch Run Road
Birch Run, MI 48415
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN of Birch Run/Frankenmuth

Property: BEST WESTERN of Birch Run/Frankenmuth
Address: 9087 Birch Run Road, Birch Run, MI 48415
Phone Number:
Region: United States > Michigan > Birch Run
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 7 Hotels in Birch Run
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western

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