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“Just Ok”

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Best Western of Birch Run/Frankenmuth
Ranked #5 of 8 Hotels in Birch Run
Reviewed 22 April 2014

I have stayed in this hotel before and remember it being nicer than what it is now. The staff was friendly and the rooms were clean. The location is excellent. (Right across from the outlet mall and a Meijer next door in case you forgot something) But the beds were not comfortable, you could feel the rubber waterproof mattress through the sheets. The pool area was very dark and hot and they are very skimpy with their towels. I had to ask the front desk for them and a lady brought them down to me later, but told me I was only allowed three even though there were four people in our party. The breakfast needs improvement. They do have a pancake maker, a couple of dry cereals, breakfast sandwiches (that were not edible in my opinion) and mini muffins. I opted for a banana and granola bar that I had brought with me. The price is right and it is clean - which is really all that matters, but I don't think I would recommend this hotel. Next time I will check out one of the others in town.

  • Stayed: April 2014, travelled with family
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Thank phl2azo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 28 April 2014

Dear Guest,

Thank you for taking the time to write a review of your recent stay at our Hotel. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.


Please be assured that the issues you have raised have been forwarded to the proper departments and are being looked into. We take pride in our hotel, and do our best to prevent problems from recurring. Again, we want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction.

Jessica VanDeMark
Front Desk Manager
Best Western of Birch Run

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634 - 640 of 940 reviews

Reviewed 20 April 2014

I chose this hotel for my holiday weekend for several reasons. The price was great for what they offered. The location was right off the freeway, close to Birch Run and a short drive to Frankenmuth. The free breakfast was good. I had sausage biscuit both mornings, but most people seemed to be enjoying pancakes. Coffee, tea and juice was ALWAYS available. While I never had the chance to enjoy the bar/restaurant/lounge, it was busy with diners on Friday night. The staff was always nice. I would stay here again.
I have only a couple issues. They could do a better job with their "gift shop". Really nothing more than a walk-in vending machine. Also, they could us a few more outlets in the rooms. We had laptops and cellphones and it was necessary to juggle. We ordered a microwave for our room, and even the hotel had a problem finding an accessible outlet. And NO ELEVATOR. Only two floors, but be forewarned.
This hotel is a GREAT place for families. The price, the pool, and the free breakfast make it a homerun.

Room Tip: Ask for the main floor if you have trouble with stairs. But lots of kids running in and out of pool...
See more room tips
  • Stayed: April 2014, travelled as a couple
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Thank Val K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 22 April 2014

Dear Guest,

Thank you for taking time to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

I have passed along your suggestions for gift shop and the possibility of additional outlets in the guest rooms.

We are so pleased that you enjoyed your stay with us, Thank you once again for your wonderful comments, and kind words regarding our staff and your stay.

Jessica VanDeMark
Best Western
Birch Run/ Frankenmuth
9087 Birch Run Road
Birch Run, MI 48415

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Reviewed 16 April 2014

very happy overall good staff, facilities, and price in addition to being pet friendly. close to frankenmuth as well. The breakfast was very good considering the price of the room. we will gladly return for another trip to frankenmuth. It's a fraction of the cost of the pricier hotels eight mins away in frankenmuth itself.

  • Stayed: April 2014, travelled with family
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Review collected in partnership with Best Western
Thank O5244JRpaulw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 22 April 2014

Dear Guest,

Thank you for taking time to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

We are so pleased that you emjoyed your stay with us, Thank you once again for your wonderful comments, and kind words regarding our staff and your stay.

Jessica VanDeMark
Best Western
Birch Run/ Frankenmuth
9087 Birch Run Road
Birch Run, MI 48415

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 April 2014

Stayed for a Dog Show. Friendly Staff, clean room. We met friends, and it was nice to have a drink and snack at the bar without having to leave. Very close to the Expo Center and restaurants. Would have liked a Mini fridge in the room, but I guess there may have one available if I requested it for an additional charge. Would stay there again if showing here again.

  • Stayed: April 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank Karen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 15 April 2014

Dear Guest,

Thank you for taking time to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

I have passed along your suggestions for a mini fridge being available in each room type. Thank you once again for staying with us and we hope to see you again soon.


Jessica VanDeMark
Front Office Manager
Best Western Birch Run / Frankenmuth

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 April 2014

We found this hotel to be friendly & clean. We purchased the room through a discount travel site and were quite pleased with what we received. Our room was on the second floor, so we had to carry our bags up the stairs, but that wasn't a big issue for us. I'm sure we could have switched if it were a problem. The staff was all very helpful & pleasant. Pool & hot tub were clean. The hotel has a great location right next to the highway and right by the outlet mall. Breakfast was ok, but for the price we paid, we feel that we got an excellent value. I wouldn't hesitate to stay here again.

  • Stayed: April 2014, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Thank BudgetMama_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 11 April 2014

Dear Guest,

On behalf of our hotel staff, I am writing to let you know how delighted we were
to receive your kind words of praise for our property.

We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes
that we can accurately assess the quality of the accommodations and services
we provide.

We are pleased that you enjoyed your stay and look forward to you staying with us again in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2014

We stayed at this Hotel as it was close to the outlet mall. The room was dated, there was not blankets for the beds. The continental breakfast was good. There was a staff member working breakfast counter she was very rude to the person in front of us when she told her the Waffle machine was empty the girl told her to use the other one, The egg/ muffins were empty and a polite young man told her and she said she was only one person. There was a line of people waiting. Iwould not stay here again.

  • Stayed: March 2014, travelled with family
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Thank Bonnie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 11 April 2014

Dear Guest,

Thank you for taking the time to write a review of your recent stay at our Hotel. We accommodate many guests each evening, and we strive to make their night's stay a satisfying one. The principal goal of our hotel is to provide dependable service to all of our guests at reasonable prices. But, it's only through their eyes that we can accurately assess the quality of the accommodations and services we provide.


Please be assured that the issues you have raised have been addressed, and that appropriate action has been taken. We take pride in our hotel, and do our best to prevent problems from recurring. Again, we want to thank you for taking the time to share your concerns with us. There's no excuse for anything less than complete guest satisfaction.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

The staff was overly friendly. All our needs were met. The hot tub was just what was needed after a day of driving. The bar guy was so helpful during the complementary reception. A great place to stay with the price is just right. The location is right near the highway and the Outlet Mall.

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank sheep101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWBRFrontDesk, Front Office Manager at Best Western of Birch Run/Frankenmuth, responded to this reviewResponded 28 March 2014

Dear Guest,

Thank you for taking time to write such a complimentary review of our hotel. I am passing on the comments, knowing that it will serve as an inspiration to our staff, to continue thier efforts in superior customer care. We appreciate your patronage, and hope you will stay with us at the BestWestern of BirchRun/Frankenmuth the next time you are in town.

We are so pleased that you emjoyed your stay with us, Thank you once again for your wonderful comments, and kind words regarding our staff and your stay.

Jessica VanDeMark
Best Western
Birch Run/ Frankenmuth
9087 Birch Run Road
Birch Run, MI 48415

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western of Birch Run/Frankenmuth

Address: 9087 Birch Run Rd, Birch Run, MI 48415-9747 (Formerly BEST WESTERN of Birch Run/Frankenmuth)
Phone Number:
Region: United States > Michigan > Birch Run
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 8 Hotels in Birch Run
Price Range: £53 - £143 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western of Birch Run/Frankenmuth 2.5*
Number of rooms: 107
Reservation Options:
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Also Known As:
Best Western Of Birch Run / Frankenmuth Hotel Birch Run
Best Western Birch Run
Birch Run Best Western

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