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“Comfortable, Plenty of Parking”

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Holiday Inn Express Birch Run (Frankenmuth Area)
Ranked #6 of 7 Hotels in Birch Run
Defiance, Ohio
Level 6 Contributor
96 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Comfortable, Plenty of Parking”
Reviewed 21 January 2014

I arrived and was greeted very promptly. The front desk agent was friendly and helpful. I was a little surprised when she asked if I wanted points or the snack bag. I wasn't quite sure what she meant at first. Then she explained it as "Starting the first of this year you can choose either your points or the snack bag." It made it sound as if I had to choose between the points for staying or the snack.

The room was clean, and the bed super comfortable. I had a corner room (unfortunately on the 1st floor) that was quite spacious. It was right near the back door, so it was convenient for getting items to and from my car without having to go through the whole hotel. Even though I was on the first floor, it wasn't noisy, so that was a plus.

The one problem I had was that the bed was so comfortable that I didn't get up for breakfast!

  • Stayed January 2014, travelled solo
    • Value
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Helpful?
Thank lostinspace4good
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, 25 January 2014
Dear lostinspace4good,

Thank you for your most recent stay with us. I apologize for the confusion regarding the new IHG member welcome amenity gift. I will definitely speak to the guest service agents and make sure they are clarifying the welcome points are in addition to the points a member will receive for their stay (essentially it is bonus points). I'm happy to hear that your stay was comfortable even being on the first floor. It is too bad you missed breakfast, but such great news that you were able to sleep in on a very comfortable bed. Thank you for taking the time to offer feedback, we greatly appreciate your business and hope to see you again in the future.

Kind Regards,
Stephanie - Assistant General Manager
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256 reviews from our community

Traveller rating
    105
    96
    34
    9
    12
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (54)
Date | Rating
  • English first
  • Any
English first
Auburn Hills, Michigan
Level 2 Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 January 2014

Hotel could use some remodelling.Room was clean,but it needs a new carpet.There are the areas in a room where carpet is torn apart.Room had a hint of musty smell.Not too much though.The pool was heated.There is a sign on the wall indicating that hot tub is 103 degrees.It was misleading.It was warm.I would estimate it at 100,maybe 101.Jets were working good.So it was'nt too bad.Staff were polite,but not very efficient,except the breakfast host.She was very rude.The breakfast selection was good,but "hot" items were cold.So if you want hot breakfast,you need to take a plate to your room and microwave it,since there is no microwave in the lobby.I did'nt want to do that,so i just had a roll and the orange juice.We were observing breakfast host being rude when someone asked her for a hot coffee.I did not want to ask her anything due to her attitude.I had orange juice(tasted like water).But when i went to get a cup of coffee,i understood why other people were not happy.Coffee was cold.So we went to McDonalds and got coffee.Also it was VERY cold in a breakfast area.Even if you wear a winter coat.The reason i am giving this property 2 stars instead of one is because they got great pillows and a very nice hot shower with a very good water pressure.

Room Tip: I think they need to put a new carpet in the rooms and possibly lobby.
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  • Stayed January 2014, travelled with family
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Helpful?
Thank Kay J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, 18 January 2014
Dear CG365,

Im sorry to hear that your stay with us was less than superb. We appreciate the constructive feedback and we can assure you that these issues do not arise frequently. There is no excuse for less than excellent service and quality as we strive to be the best. I apologize for the inconvenience of the "hot items being cold" and the signage in or around the hot tub did not accurately reflect the actual degree of the hot tub. Thank you for your feedback as this helps us to improve.

Kind Regards,
Stephanie - Assistant General Manager
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Yorkshire UK
Level 4 Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 17 January 2014

Stayed here for one night on route to DTW airport. Ideal place to stay. Lots off restaurants around here and the outlet mall across the street.
Whats not to like.
The Breakfast is one of the best i have in a USA HIEX and the rooms are standard HIEX.

  • Stayed January 2014, travelled with family
    • Value
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Helpful?
Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, 25 January 2014
Dear David K,

Thank you for your recent stay with us at the Holiday Inn Express in Birch Run, MI. I'm very pleased to hear that you had an ideal stay. Thank you for such positive feedback and we hope to see you again when you are back in the United States.

Kind Regards,
Stephanie - Assistant General Manager
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Waterloo, Canada
Level 5 Contributor
95 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 9 January 2014

My wife and I stayed at this hotel and got the upgraded Jacuzzi Room. I highly recommend spending the extra money to get the upgrade! The room was clean, quiet and modern. Breakfast was great…. just your typical continental breakfast. Staff was friendly and helpful. The location is the best thing about the hotel. Close to shopping, a decent restaurant and Frankenmuth.

Room Tip: Get the jacuzzi room! Well worth it!
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank TheProbst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, 10 January 2014
Dear Probst,

Thank you for most recent stay with us and taking the time to offer feedback. We are happy to hear that you enjoyed your stay in our Jacuzzi suite and that it was worth the price paid. We hope to see you again when you are in the area.

Kind Regards,
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Springfield, Ohio
Level 4 Contributor
49 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 26 November 2013

Check-in was a breeze and friendly. Ask for coupons, for outlet and christmas stores shopping. Good breakfast, but they had a hard time keeping eggs warm. The biggest drawback for us and the couple traveling with us was the very, very cold bathroom floor. The bathroom doors have a spring hinge that swings door shut. Hence, in cold weather there is no heat in the bathroom other than the heat lamp in the ceiling. There is a warning sign on the bathroom door not to prop the door open with the heat lamp on. Both of our rooms (first floor) had bathroom doors burned on both sides. The temperature outside when we were there averaged 25 degrees. Also, you cannot open the door to the bathroom if someone is sitting on the commode. I think the spring hinge was added because if the bathroom door is not closed anyone sitting on the bed can see what is going on in the bathroom from the mirror over the sink in the entryway.
The exercise bike seat has been fastened in one place; it cannot be adjusted for different heights. The same was true of the weight lifting machine. The treadmill was in good operating order.

Room Tip: bathrooms are probably warmer on the second floor
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  • Stayed November 2013, travelled as a couple
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Helpful?
Thank magisjim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, 10 January 2014
Dear magisjim,

Thank you for choosing out hotel to stay at during your trip to Birch Run. We deeply apologize for the shortcomings you may have endured during your stay. During busy weekends in Birch Run there are times where we have a difficult time keeping up with the supply and demand of our hot breakfast items. All excuses aside, this is one of our main focus areas to work on in the New Year. Furthermore, I apologize for the inconvenience of the bathroom floor being cold and the spring hinges that close the door. We have applied the hinges for safety purposes of the heat lamp in the ceiling. We value your constructive feedback as this is imperative to our daily operations and keeping our guests happy. We hope to see you again in the near future, thank you again for your feedback in regards to your stay.

Kind Regards,
Stephanie
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kitchener, Canada
Level 4 Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 21 November 2013

A friend and I booked a couple of nights at Holiday Inn Express in Birch Run while we were on a weekend girls shopping getaway and we were very pleased with our accommodations there.

Check in was friendly and efficient (which was much appreciated after the 5 hour drive!) and the room was clean and comfortable. We were located on the 2nd floor close to the ice machine mentioned by another reviewer and although we did hear some racket from the machine, we didn't find it to be too loud or disruptive. If anything, it was nice to be so close to the elevator, particularly when we were bringing in packages after a day of shopping.

The hot options at breakfast were a nice touch!

Overall, my friend and I felt that the hotel provided good value for the money spent. I'd certainly recommend the HI Express Birch Run to anyone else who might be needing a place to stay in the area.

  • Stayed November 2013, travelled with friends
    • Value
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    • Cleanliness
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Helpful?
Thank Limonadita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressBirchRun, Front Office Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, 10 January 2014
Dear Limonadita,

Thank you so much for your stay with us and such positive feedback. We appreciate your patronage and hope to see you again in the future. We are even more happy to hear you were pleased with the cleanliness, comfort-ability, and closeness to local attractions.

Kind Regards,
Stephanie
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Decatur, Indiana, United States
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 October 2013

Very nice hotel. Very clean and fantastic hot breakfast buffet. No complaints other that the swimming pool water was warm like bath water. If i wanted to be hot in the pool I would use the hot tub......Other than That A+.....

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Steven D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ExpressBirchRun, Manager at Holiday Inn Express Birch Run (Frankenmuth Area), responded to this review, 27 October 2013
Thank you for your most recent stay with us. Im glad you enjoyed your stay, even though the pool water was too warm. I understand how a warm pool can be an irritant because one would think that a cool dip in the pool makes the hot tub sound so much better and relaxing afterwards.

Im glad to hear that you enjoyed breakfast and the value of your stay was worthwhile. We appreciate the feedback as this is critical to continual improvement.

Kind Regards,
Stephanie Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Birch Run (Frankenmuth Area)

Property: Holiday Inn Express Birch Run (Frankenmuth Area)
Address: 12150 Dixie Hwy, Birch Run, MI 48415-9309
Phone Number:
Region: United States > Michigan > Birch Run
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Birch Run
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Birch Run (Frankenmuth Area) 2.5*
Number of rooms: 95
Official Description (provided by the hotel):
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Also Known As:
Holiday Inn Express Birch Run (Frankenmuth Area) Hotel Birch Run
Holiday Inn Birch Run
Birch Run Holiday Inn

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