Our room was nice and clean and had a very pleasant smell when we checked in. The front desk employees were very nice. After we returned to our hotel room, from dinner and a drive around Frankenmuth, Our keys would not work the door, so I had new get them re-programmed. Then as we started to settle in, we were unable to get the sound to work on the TV. We called the front desk and Mark, the maintenance man quickly came to our room.,He tried numerous adjustments but couldn't get the sound to work either. He went and got us another TV, but couldn't make the sound work on that one either. So, they moved us to another room. It was a handicapped accessible room, with a huge bathroom and shower. It also had a jacuzzi tub right in the bedroom area. I thought that was rather strange for a handicapped room. It was very late by then, so we went to bed. In the middle of the night, my husband discovered that the toilet was leaking all over the bathroom floor. The next morning, after a very nice breakfast buffet in the lobby, we told the front desk about the problem on our way out for the day. When we returned that evening, our keys would not work again. They had to reprogram. When we checked, the repairs seemed to have been made to the toilet. It still smelled of urine however. When we checked out the next morning, I mentioned this to the front desk and she suggested that water could have been on the floor from the shower. I told her that we had both just taken showers and no water was on the floor at all.
The odor had definitely come from the toilet and seeped until the tiles, because the leak was from under the toilet bowl not the tank. I would stay hear again. It is a very nicely remodeled hotel and the staff is very friendly. Price was slightly more than it should be, considering it's location, however.
- Official Description (provided by the hotel):
- 99 Spacious and Newly Renovated roomsWhirlpool Suites AvailableComplimentary Hot Breakfast, Indoor heated pool, Hot tub, Fitness Room, Game Room, Guest Laundry, Free Wireless Internet, New Flat Screen TV's, In room microwave, refrigerator, hair dryer, iron, ironing board and coffee maker. Meeting/Conference Room ~ Accommodating 60 people1/4 mile from Premium Outlets1/4 mile from Birch Run Expo Center7 miles from Frankenmuth Easy Access to Flint and Saginaw ... more less
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- Also Known As:
- Comfort Inn Birch Run Hotel Birch Run
- Comfort Inn Birch Run Frankenmuth
- Birch Run Comfort Inn