I was in Detroit for business for a week. The hotel quality overall is what you would expect from a Holiday Inn. Beds okay, some carpet stains, slight musty smell. It was a horrible experience because the room above mine suffered some water damage, so I returned to my room one night to find my room full of huge fans. The front desk gave me a new room but was unapologetic and didn't offer to help me move my belongings. I was in the dark (because all lamps had been unplugged to use for the fans) manuveuring around trying to find all of my things. It was ridiculous. The next morning the lady at the front desk was rude and uncaring about the situation. I realize this situation was just a fluke, but I feel the hotel needs to train their staff to better handle situations like these.
The one high point was that the night manager who was there in the morning was super nice and reimbursed me for groceries I had purchased and put in the mini fridge (which had been unplugged for the fans).
- Official Description (provided by the hotel):
- Whatever your reason for visiting this beautiful Detroit suburb, the Holiday Inn Express® Detroit - Birmingham hotel's location in the Detroit metro area is sure to transform an ordinary trip into an extraordinary experience. Situated in the heart of downtown Birmingham, these accommodations are a perfect home base from which to work or explore popular Michigan highlights. Corporate guests can meet deadlines using free wired and Wi-Fi access and a 24-hour Business Center. Our partner, the state-of-the-art Birmingham Conference Centre, offers tech-savvy meeting facilities for large groups. Beaumont Hospital and major companies, such as Bank of America and Certified Restoration Dry Cleaning Network, are within five miles for effortless travel. If you're here for fun, the hotel's Detroit metro area location enables you to chill out at the largest polar bear exhibit at the Detroit Zoo or spend a day with dinosaurs at the Cranbrook Institute of Science. You can enjoy a day of retail therapy at Somerset Collection's 180 shops or a luxurious movie experience at Uptown Palladium Theatre. During your stay at this gorgeous hotel with a boutique attitude, you can begin every morning with a delicious free, hot breakfast, and end it with an invigorating workout in the 24-hour Fitness Center. If you're planning a trip to Birmingham, Michigan, please call the hotel's wonderful staff to book now. ... more less
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- Also Known As:
- Holiday Inn Express-Birmingham Hotel Birmingham
- Holiday Inn Birmingham
- Birmingham Holiday Inn