We stayed here in August 2013 for a wedding. The newer part of the resort is pretty, but the view is all you'll get for the price - customer service is mediocre at BEST. When we arrived for check-in, we were told that our room wasn't ready yet. We waited an HOUR in the lobby (after the available standard check-in time) just to get the key to our room. This was with very little apology or explanation from the staff, more of just a "sorry - that's how it is" attitude. The room itself was small, musty, and had a partially melted hair dryer hanging in the bathroom. We had to call 3 times to request a new one, and no one ever showed up. After the wedding itself, we came back a little early (and hungry!) and decided to order from the resort restaurant. We called an hour before close - no one picked up. We finally decided to walk down to order in person about 40 minutes to close, when we passed the side window we saw a young lady standing inside. By the time we reached the door she had shut off the lights and hidden or left (door unlocked) - again, this was 40 minutes to close. We went back to our room hungry, and annoyed. The general attitude we received from the staff was "you're on your own", and any additional help requested was met with irritation but no action. Maybe it is better in the winter, but husband and I still talk about how bad the experience was to this day! We won't ever go back.
- Official Description (provided by the hotel):
- Things happen at Boyne Mountain. If you've been here, you know. If you haven't, take our word. We understand how to have fun. And not just the kind of fun people talk about at work on Monday morning - but the kind that keeps you smiling to yourself all week long. ... more less
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- Also Known As:
- Boyne Mountain Hotel Boyne Falls
- Boyne Mountain Lodge