There were nine suites advertised on Boyne's website, all of them saying "sofabed in living room." Whoops, all of them other than one, the Innsbruck. We didn't notice that this one only said "fireplace" and thought we would have three rooms. Of course the confirmation email was clear that all we were paying for was two adjoining single rooms, but like most people, we relied on the description on the website and didn't look at the confirmation slip until after we arrived. This was not the only miscommunication: when we arrived the Concierge told us that the cross-country ski rental would be open the entire time of our stay ("we never close"), including Christmas. We went over there on Dec. 24 and found a note on the door saying the place would be closed the entire rest of our trip. So, no cross-country skiing. Remembering the literature in our room saying that, with a Mountain Grand Lodge rental, we would have access to all the spa facilities other than personal services, we went over to use the sauna. Whoops -- the literature in the room was wrong, how about that. You could only use those facilities if you were willing to pay an additional $35 a person per day for a pass. So, we went to have breakfast in the in-lodge restaurant. There were only two choices: the "continental" or the "buffet." Could the hostess tell us what the difference was? Of course not. The waitress couldn't either -- she actually mixed the two up. The water-bearer had no idea. When it came time to pay, it was clear from the $17 charged per person for breakfast that they thought we had chosen the buffet. This place charges prices as if it is a first-class resort -- ours was $500 a night for our non-suite suite facing the parking lot -- but it has a ways to go in providing services before it lives up to the price. I will say that the room itself was kept clean, the bed was comfortable, the "electric fireplace" advertised, although only actually a video of a fire, was at least something to look at other than the car headlights in the parking area, and the granite countertops and soaking tub and comfortable sofa were nice touches. It was also relatively quiet even though the hotel was busy.
- Reservation Options:
- TripAdvisor is proud to partner with Traveltool, S.L.U. so you can book your Mountain Grand Lodge and Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Mountain Grand Lodge & Spa At Boyne Mountain Hotel Boyne Falls
- Mountain Grand Lodge And Spa At Boyne Mountain
- Mountain Grand Hotel
- Mountain Grand Boyne Falls