Klodiana and Angela are wonderful.
It goes down hill fast after that...I had to stand for several minutes to get help from a different front desk lady. She saw me standing there and ignored me. She looked at me and then continued to chat to another worker. She didn't even acknowledge me. She gave me grief about getting toilet paper and a towel. She said she needed to talk to her manager about giving me a towel and toilet paper. I have been here for 3 weeks and have been shorted towels and toilet paper every week.
The lady that cleans the rooms slams stuff around. I thought a fight was going on in the room next to me because of all the noise. Just to find out it was the cleaning lady.
The smell in room 330 was so bad I could hardly breath. I stayed in that room for 3 weeks thinking that all the rooms must smell this bad. The carpet is so yucky that if I walk around in white socks...They are soon black. YUCK
After finally changing rooms, the smell was better. Then I found ants in room 230. In fact I was bitten by an ant while sitting in the recliner. Maintenance man came up and found another one, but he did spray and hopefully more won't return. The bottom line is that the cleaning ladies don't vacuum under the recliner. When I tipped the recliner forward I found cookie crumbs and cheetos underneath that had been there for who knows how long. I did find more ants a week later. The assistant manager assured me that the cleaning lady would vacuum under my recliner. The next week it was never done. And the assistant manager was transferred so I couldn't even talk to her. Fortunately Angela, the manager, came up and vacuumed under my recliner herself. The week before I left, my room wasn't even cleaned on my cleaning day. I had to go tell Klodiana and she took care of it.
This is a pet friendly hotel and nobody picks up after their pets. Even the hotel staff doesn't clean dog poop that has been sitting for weeks. Be careful not to step in the grass as you might step in dog poop.
Needless to say my stay at Extended Stay America was the worst hotel experience I have ever had.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
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- Also Known As:
- Extended Stay America Canton
- Extended Stay Canton
- Canton Extended Stay