Booking was easy, price was right, lobby was good enough. Room was of comfortable temp, heat, TV and internet worked well. Bed was comfortable, and I would stay again and recommend. However, there were a few things that were a bit off, maybe unusual. Most hotels will slide your bill under your door, negating the need to check out at the desk. Mgt, do not suggest that this is for better service, it isn't. I don't want to have to stop at the front desk, coat on, bags in hand in the morning and when the clerk asks,,,,can I help you? Well, it should be pretty obvious what I want. This is not the type of hotel that would encur extra charges other than the room charge. Breakfast should start earlier, 6:30 is too late. By 6:00 the breakfast area already had nearly 20 people in it waiting for food.....don't blame a large booking, just get the food out earlier, you knew there would be a large party, pick up the phone and call the breakfast lady in earlier. Desk staff and or manager would have been able to see the crowd and stepped up to help the poor woman doing her best to take care of the crowd. TWO entrances directly from outdoors into the eating area,,,,temp was -15F and everytime someone went in and out, those inside got that blast of cold air. If these are fire exits, make it so that a person can go out in an emergency, but not enter,,,simple fix, and no, no one was holding the door, they were both unlocked. There is a key card entry just steps away, allow (make) people use that, one for security, two for comfort of those indoors trying to eat breakfast. If the parking lot is full out front, and you have to park out back there is no sidewalk that goes all the way around to the front door,,,,forcing people carrying bags to walk out in the snowy parking lot.....Get a shovel, train someone how to use it, and make them do their job,,,same for the one keyed entrance in the back,,,,two entrances,only one keyed(?) Shovel them both, and don't even try to blame the weather, it is February in Michigan, deal with it, it is part of the job. The hotel stay was good, other than these slip ups, or failure to do the simple things,,,,,the things that took this from a 5 to a 4, had these oddities not been present it would have been perfect. These are not an employee or training issue, the buck stops at the leadership, and this, in my mind was the weakest link, i.e. poor leadership. Don't apologize or just strive for the best service, do it; any response indicating such will be poorly recieved.
- Official Description (provided by the hotel):
- Located “fourteen minutes from State Street” Chelsea combines small town charm with easy access to the hustle and bustle of Ann Arbor. Voted the number one suburb in the state of Michigan, our hometown feel, unique shops, great restaurants, golf courses and vibrant art community make Chelsea an appealing base for your adventures in the area.Easy access to both Ann Arbor and Jackson, Michigan, a center for bikers, hikers, theatre goers and UM football fans; Chelsea provides a perfect location to access it all. The City is quaint and charming in and of itself but it's convenience to “the action” in Ann Arbor and Jackson makes Chelsea the perfect destination when you visit the area.The Chelsea Comfort Inn and Village Conference Center, which was built in 2001, has 82 deluxe guest rooms including 18 whirlpool rooms and two executive suites. Each guest room offers complimentary wired internet and wireless internet throughout the hotel.The Village Conference Center offers over 4,500 sq. ft. of flexible meeting space, including four breakout rooms and 1,000 sq. ft. of pre-function space for your exhibits and registration. All of our meeting space has state of the art audio visual capabilities including high speed wireless internet. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Choice Hotels, Expedia, Hotels.com, TripOnline SA, HotelQuickly and Cancelon so you can book your Comfort Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Hotel Chelsea
- Comfort Inn Chelsea
- Chelsea Comfort Inn