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“Just loved it”
Review of Comfort Inn

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Comfort Inn
Ranked #2 of 2 Hotels in Chelsea
Certificate of Excellence
Reviewed 26 July 2014

Really lovely hotel. Great pool and hot tub area located in a very airy and well windowed atrium type of space. The hotel is located only about 1.5 miles from town and if you don't mind walking it is really quite a nice walk.
Rooms are clean and spacious with nice bathrooms. Enormous Flat screen TV.

  • Stayed: July 2014, travelled with friends
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Thank runningdevendra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn C, Front Office Manager at Comfort Inn, responded to this reviewResponded 11 August 2014

Thank you! We are so happy to hear that you enjoyed your stay! It sounds like you even went to town. Chelsea is a small very friendly community. It's great to hear others came and enjoyed it. Please come again soon! Thank you again for your kind words. Have a wonderful day!

Thank you,

Veronica Hubler

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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53 - 59 of 107 reviews

Reviewed 20 July 2014

We arrived late and were greeted immediately by staff upon check in. Room was very nice, very clean as was bathroom. The breakfast next morning had eggs, bacon, sausage, choices of bread, somewhat limited but adequate. Swimming pool was very nice, also had a hot tub. Good value and pleasant stay.

  • Stayed: July 2014, travelled with family
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Thank ozarkgal0829
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn C, Front Office Manager at Comfort Inn, responded to this reviewResponded 11 August 2014

Thank you for reviewing our property! It is great to hear that you enjoyed your stay. Thank you for staying. Please come again so that we may provide you with a good clean stay with experior service. Thank you again! Have a wonderful day.

Thank you,

Veronica Hubler

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Reviewed 21 June 2014 via mobile

We stayed there after a long day at hospital visit to the University of Michigan. Was a wonderful stay. Walls a little thin but no complaints.
Customer service was great. Hotel was booked full so could have been why it was just a little noisy. Pool and hot tub was wonderful.

Stayed: June 2014
Thank Mswogo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn C, Front Office Manager at Comfort Inn, responded to this reviewResponded 24 June 2014

Thank you for taking the time to review our property. It is always great to hear of good experiences, especially guest who are here on the terms you are. No one likes going to the Doctors, so we always try our best to make the experience enjoyable. Thank you again, and thank you for choosing our property. Have a wonderful day!

Thank you,

Veronica Hubler
Front Desk Manager

Chelsea Comfort Inn
734-433-8000

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Reviewed 5 June 2014

I enjoyed a two-night stay at the Chelsea Comfort Inn on June 1 and 2. The hotel, which appears to be relatively new, is located just off I-94...but is far enough away to avoid highway noise. Chelsea is a very small town, so everything is nearby. The front desk staff were pleasant, and check-in was very simple. Our two rooms were very comfortable, and the decor was better than expected, with two queen-size beds, a comfortable lounge chair, a very large swivel LCD TV, and a good bathroom with lots of counter space. The shower warmed up quickly, the pressure was very good and the spray was just as I like it. The mattresses were very comfortable, as were the pillows. The free Wi-Fi was glitch-free in our rooms. The gratis-breakfast was good (waffles, bagels, rolls, fruit, juice, coffee). I would stay here again without hesitation.

  • Stayed: June 2014, travelled on business
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1  Thank DesertCruiser062
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn C, Front Office Manager at Comfort Inn, responded to this reviewResponded 24 June 2014

DesertCruiser062,
Thank you for your feedback. We do have all new bedding in all of our rooms, so it is great to hear that you liked it. Our Property is nearly 13 years young. It takes a lot of work and keep up to ensure that our property is well maintained. I myself have been with this property for 8 years and have yet to see it age here. It is great to hear someone else feels the same. Thank you again for your business. Please come again soon.

Thank you,

Veronica Hubler
Front Desk Manager

Chelsea Comfort Inn
734-433-8000

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Reviewed 1 June 2014

Stayed for three nights. Very clean. Computers and printer was available for use. Very professional and courteous Staff. Discounted our stay and waived our pet fee. Very veteran/military friendly resort. Met every request we made, even posting on their marquis out front. Would definitely stay there again. Right off I-94 and minutes away from downtown Chelsea. Great hot breakfast in the morning and the lounge was available for gatherings at night. Pool was clean and warm. Hot tub was very hot and relaxing. Brought down a refrigerator/microwave combo to our room; clean and great for our stay.

  • Stayed: May 2014, travelled with family
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1  Thank Jim0379
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn C, Front Office Manager at Comfort Inn, responded to this reviewResponded 24 June 2014

Thank you for taking the time to review our property. We appreciate all feedback. We do hope you stay again so that we may provide you with outstanding hospitality and service. Have a wonderful day!

Thank you,

Veronica Hubler
Front Desk Manager

Chelsea Comfort Inn
734-433-8000

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2014

Booking was easy, price was right, lobby was good enough. Room was of comfortable temp, heat, TV and internet worked well. Bed was comfortable, and I would stay again and recommend. However, there were a few things that were a bit off, maybe unusual. Most hotels will slide your bill under your door, negating the need to check out at the desk. Mgt, do not suggest that this is for better service, it isn't. I don't want to have to stop at the front desk, coat on, bags in hand in the morning and when the clerk asks,,,,can I help you? Well, it should be pretty obvious what I want. This is not the type of hotel that would encur extra charges other than the room charge. Breakfast should start earlier, 6:30 is too late. By 6:00 the breakfast area already had nearly 20 people in it waiting for food.....don't blame a large booking, just get the food out earlier, you knew there would be a large party, pick up the phone and call the breakfast lady in earlier. Desk staff and or manager would have been able to see the crowd and stepped up to help the poor woman doing her best to take care of the crowd. TWO entrances directly from outdoors into the eating area,,,,temp was -15F and everytime someone went in and out, those inside got that blast of cold air. If these are fire exits, make it so that a person can go out in an emergency, but not enter,,,simple fix, and no, no one was holding the door, they were both unlocked. There is a key card entry just steps away, allow (make) people use that, one for security, two for comfort of those indoors trying to eat breakfast. If the parking lot is full out front, and you have to park out back there is no sidewalk that goes all the way around to the front door,,,,forcing people carrying bags to walk out in the snowy parking lot.....Get a shovel, train someone how to use it, and make them do their job,,,same for the one keyed entrance in the back,,,,two entrances,only one keyed(?) Shovel them both, and don't even try to blame the weather, it is February in Michigan, deal with it, it is part of the job. The hotel stay was good, other than these slip ups, or failure to do the simple things,,,,,the things that took this from a 5 to a 4, had these oddities not been present it would have been perfect. These are not an employee or training issue, the buck stops at the leadership, and this, in my mind was the weakest link, i.e. poor leadership. Don't apologize or just strive for the best service, do it; any response indicating such will be poorly recieved.

  • Stayed: February 2014, travelled on business
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4  Thank michigander311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn C, Front Office Manager at Comfort Inn, responded to this reviewResponded 7 March 2014

Thank you, michigander311 for taking the time to wright a review regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. You did have several valid points in your review. I have shared your review with both our General Manager and Owner. These are things we all need to know affect our guests and need to be addressed now. I greatly appreciate all of your comments. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Again thank you for your honestly, it is greatly appreciated. Thank you for choosing Comfort Inn.

Kind regards,

Veronica H.

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Reviewed 19 February 2014

Stayed her for three nights in February. Rooms were comfortable and clean. Had a very nice conference center for our meetings. Food was good and service was excellent. Breakfast was typical and served hot.

  • Stayed: February 2014, travelled on business
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1  Thank Tom H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Comfort Inn C, Front Office Manager at Comfort Inn, responded to this reviewResponded 24 June 2014

Thank you for taking the time to fill out a TripAdvisor review for our property. We are glad to hear that you enjoyed your stay, and the Village Conference Center space. We hope to see you again soon. Have a wonderful day.

Thank you

Veronica Hubler
Front Desk Manager

Chelsea Comfort Inn
734-433-8000

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn

Address: 1645 Commerce Park Dr., Chelsea, MI 48118-1451
Phone Number:
Region: United States > Michigan > Chelsea
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Chelsea
Price Range: £75 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 82
Official Description (provided by the hotel):
Located “fourteen minutes from State Street” Chelsea combines small town charm with easy access to the hustle and bustle of Ann Arbor. Voted the number one suburb in the state of Michigan, our hometown feel, unique shops, great restaurants, golf courses and vibrant art community make Chelsea an appealing base for your adventures in the area.Easy access to both Ann Arbor and Jackson, Michigan, a center for bikers, hikers, theatre goers and UM football fans; Chelsea provides a perfect location to access it all. The City is quaint and charming in and of itself but it's convenience to “the action” in Ann Arbor and Jackson makes Chelsea the perfect destination when you visit the area.The Chelsea Comfort Inn and Village Conference Center, which was built in 2001, has 82 deluxe guest rooms including 18 whirlpool rooms and two executive suites. Each guest room offers complimentary wired internet and wireless internet throughout the hotel.The Village Conference Center offers over 4,500 sq. ft. of flexible meeting space, including four breakout rooms and 1,000 sq. ft. of pre-function space for your exhibits and registration. All of our meeting space has state of the art audio visual capabilities including high speed wireless internet. ... more   less 
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Also Known As:
Comfort Hotel Chelsea
Comfort Inn Chelsea
Chelsea Comfort Inn

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