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“Outstanding! ” 5 of 5 bubbles
Review of Covert-South Haven KOA

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Covert-South Haven KOA
A TripAdvisor Member
“Outstanding! ”
5 of 5 bubbles Reviewed 31 July 2014 via mobile

We rented the Beach Castle (KL3) and site 229 (with a trailer) for our family trip (8 adults and two little boys). We couldn't have asked for a better stay. The amenities (gas grill on both sites, lovely permanent pavilion on 229, pool, jump pillow, jumping basketball) were well maintained and made our stay even more enjoyable. Can't wait to go back next year!

Stayed July 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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62 reviews from our community

Traveller rating
    38
    18
    6
    0
    0
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39
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2
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Indiana
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

We just returned from a stay at the Covert/South Haven KOA (July 18-23). We stayed at site 301 which was a deluxe site with a concrete pad, patio table, gas grill, fire pit, and bench. Our site was very nice. It was level & the extras that we got were worth the little extra we paid for the deluxe site. We were greeted by very friendly employees upon pulling up to the front gate. The great customer service & friendliness did not end there. The employees at this KOA have exceptional customer service skills. We enjoyed the heated pool every day we were there. My family also enjoyed picking the fresh blueberries. Our daughters had a lot of fun using the jumping pillow and the trampoline basketball. We also enjoyed a free movie one night in their activity center. The showers and restrooms were clean, and the employees were out and about taking care of the campground during our stay. This campground is located within 15 minutes of South Haven so getting to the beach was very easy.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank soccermom0002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 July 2014

We stayed from July 11th to the 13th and we had an awesome time.
The sites were clean and it really helped that there was yeah pickup every morning!
We chose the back sites because there were a lot of us. This gave us lots of parking space and room to have fun.
The staff were friendly and accommodating.
If you're looking to camp and have to fun and camp I'd definitely recommend KOA Covert!!

  • Stayed July 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MichaelC2910
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed 6 July 2014 via mobile

Checked in July 3rd for the Holiday weekend. Friendly staff guided us to a nice campsite. Gravel pull through, full hookup, nice grass and fire ring. The amenities are decent but there are extra fees. We paid in advance for the weekend and were not told that the jumping pillow and basketball jump were extra. Didn't find out until the last night of our stay. They told my wife that I was told when I checked in. I spoke to a manager after checking the website and KOA site on my phone. I was argued with and shown the website on their computer. I was then informed that they couldnt control what the mobile website says or what their own website says. She seemed like a nice person but not very skilled in dealing with customer service issues. In 20 years of dealing with the public I have never argued with a customer or tried to show them they were wrong by showing them a website. Apologize and offer something to make them happy. I don't care about the $3 or $10 I have paid more at other campgrounds. I care when they don't get customer service, if I had a real problem how would they handle it?

  • Stayed July 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
4 Thank Joshua G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brian S, Public Relations Manager at Covert-South Haven KOA, responded to this review, 8 July 2014
Thank you for taking the time to leave us a review. We do have certain amenities that require an extra fee for our guests in our attempt to be fair to everyone. For instance, we don't want a couple who travels without children to pay for amenities they are not going to use. These are communicated to every camper when they check-in. There are also signs at the jumping pillow that clearly state a wristband is required to use it. While it may not have been clearly stated on our website regarding the extra charge, it also never stated it was free of charge either. We do really strive to make all of our guests experiences as wonderful as possible so we apologize for the inconvenience and truly appreciate you taking the time to leave your honest opinion. Our websites have been updated to make this information clearer for future guests and we'll put a renewed emphasis on making sure all of campers know this as soon as they arrive.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Wayne, Indiana
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 22 June 2014

What incredibly nice folks. They provide the best customer service that you could ask for. Prices were VERY reasonable. They do not gouge for things like ice, water, and firewood. They helped me (at no charge) with a flat tire. Clean and fun!

Room Tip: The Beach Castle quarters was very nice.
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Jerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 May 2014

We stayed here the week before Memorial Day weekend.
It was pretty quite with only a few other campers staying there.
We noticed it is a very well kept campground. The family that runs it has a knack for detail.
The deluxe RV sites are very nice. The site we stayed at had a very large concrete pad a fire pit, patio furniture and a full size gas grill.
Each deluxe site was nicely landscaped. They were very busy getting ready for the up coming holiday weekend while we were there.
But were always available if we had a request or a question.
The only negative thing I can honestly say about this campground is the WIFI is so weak they should not even advertise it in there ads.
It was terribly slow.
Others than that we were very satisfied with our stay and would definitely stay there again.

  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Ed R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Homer Glen, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 19 May 2014

We are new comers to the RV world and we stayed at Coverts KOA to try our hand out in camping, Even though it was a cold and rainy weekend the staff at Coverts did their best to make our accommodations pleasurable. The showers and rest rooms where very clean. The whole facilities where well maintained and had fun things to do for the kids.
We definitely would go back.

J&K
Homer Glen IL

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank james m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Covert-South Haven KOA

Property: Covert-South Haven KOA
Address: 39397 M 140 Hwy, Covert, MI 49043-8711
Region: United States > Michigan > Van Buren County > Covert
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool
Hotel Style:
Ranked #1 of 2 Speciality Lodging in Covert
Price Range (Based on Average Rates): £
Number of rooms: 125
Official Description (provided by the hotel):
The Covert / South Haven KOA has everything you need to enjoy a relaxing vacation in the great outdoors. Enjoy our beautiful location just a few miles from Lake Michigan as well as all the amenities we have on the campground including a jumping pillow, heated swimming pool, planned activities and much more. Campers will love our spacious RV sites, shaded tent sites or two different types of cozy cabins. ... more   less 
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