We had booked the special New Year celebration package, never having been away at New Year.
On arrival we noticed that there were several dogs both outside and subsequently outside the hotel. I suffer from allergies to pets, I had looked for any reference to pets being allowed in the general hotel information on the hotel website prior to booking. I didn't see any. After check in and being in the room(22) located in an annexe, I noticed a dog smell inside and then the effect on my breathing started.
Afternoon tea was being served at 3.30 pm, so decided to have that, children had dogs in the lounge, so we sat in the conservatory area where the scones etc were ready. The dogs then came into the area round the food and shock their coats.
My wife asked if there were any areas in the hotel where dogs are not allowed but the staff said there wasn't.
At this point we realised we couldn't stay and packed up.
On handing back the key the reception staff explained that the nearby hotel also had an open dog policy so they couldn't help. No sorry or anything else, and bear in mind I had paid £750 in advance for this event.
On leaving, no offer of any compensation, no matter how small.
Whilst I understand that the hotel is quite within its right to have whatever pet policy they like, allowing pets in bedrooms is maybe too far, allowing roaming around etc round food I object to. In addition, a more prominent pet statement on the website would assist people who do have allergies, believe me there are many sufferers. I have since looked again at the website and within the T and C's there is reference to charges made to fog owners if damage is made to bedding.
To rate the hotel is difficult as we did not eat, sleep or spend much time using the facilities. I have had to leave those I cannot comment on.
So a 250 mile round trip, £750 gone, no celebration and a bad chest to boot, some New Year.
- Official Description (provided by the hotel):
- The Scafell Hotel is a wonderful Country House Hotel located in the very heart of Borrowdale, considered by many as England's finest valley, surrounded by mighty fells, tranquil meadows and crystal clear waters. A paradise for the walker and a perfect centre from which to visit other parts of the Lake District. The Hotel is situated almost at the foot of Great Gable and the Scafell Massif, and is regarded one of the Lake District's renowned headquarters for climbers and hill walkers. Keen anglers will appreciate the Scafell Hotel, as there is excellent fly fishing on the River Derwent and in Derwentwater. Those who are content with gentle rambling or just lazing on restful lawns fringed by trees amidst imposing scenery will be equally happy staying here. Our rooms were fully refurbished during 2010, in a Warm and Rich Country House style with a 'Contemporary Twist' perfect for setting the scene for a peaceful and relaxing break in the beautiful Borrowdale Valley. The Restaurant, Lounges and Bar have been tastefully decorated and furnished to retain that all important Country House warmth, allowing for complete relaxation after a great days walking on the Fells, and maybe even a little 'nap' by the fire after a delicious five course Dinner. Under the constant direction of owner's Miles Jessop MBE (Chairman) and Andrew Nelson (Managing Director) the Management and Team of Scafell Hotel offer truly warm and friendly service. Individual and Independent Country House Hotel for the last 44 years. ... more less
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- Also Known As:
- Scafell Hotel Rosthwaite