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“Dogs allowed hotel wide including bedrooms”
2 of 5 bubbles Review of Scafell Hotel

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Scafell Hotel
Ranked #1 of 1 Hotels in Rosthwaite
Certificate of Excellence
Sunderland, United Kingdom
Level Contributor
58 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Dogs allowed hotel wide including bedrooms”
Reviewed 2 January 2013 via mobile

We had booked the special New Year celebration package, never having been away at New Year.
On arrival we noticed that there were several dogs both outside and subsequently outside the hotel. I suffer from allergies to pets, I had looked for any reference to pets being allowed in the general hotel information on the hotel website prior to booking. I didn't see any. After check in and being in the room(22) located in an annexe, I noticed a dog smell inside and then the effect on my breathing started.
Afternoon tea was being served at 3.30 pm, so decided to have that, children had dogs in the lounge, so we sat in the conservatory area where the scones etc were ready. The dogs then came into the area round the food and shock their coats.
My wife asked if there were any areas in the hotel where dogs are not allowed but the staff said there wasn't.
At this point we realised we couldn't stay and packed up.
On handing back the key the reception staff explained that the nearby hotel also had an open dog policy so they couldn't help. No sorry or anything else, and bear in mind I had paid £750 in advance for this event.
On leaving, no offer of any compensation, no matter how small.

Whilst I understand that the hotel is quite within its right to have whatever pet policy they like, allowing pets in bedrooms is maybe too far, allowing roaming around etc round food I object to. In addition, a more prominent pet statement on the website would assist people who do have allergies, believe me there are many sufferers. I have since looked again at the website and within the T and C's there is reference to charges made to fog owners if damage is made to bedding.

To rate the hotel is difficult as we did not eat, sleep or spend much time using the facilities. I have had to leave those I cannot comment on.

So a 250 mile round trip, £750 gone, no celebration and a bad chest to boot, some New Year.

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank Dave P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ScafellHotel, General Manager at Scafell Hotel, responded to this review, 6 January 2013
Dear Dave,

Thank you for your review.

We were all genuinely very sorry that you departed the Scafell Hotel without experiencing what was a most enjoyable New Year celebration due to your extreme allergy to dogs.

I find it difficult to comprehend how someone with such allergies would not ask if we accepted dogs or read on the 3 separate emails that were sent to you our dogs policy.

As I spoke to your wife only regarding this issue, and apologised on 2 separate occasions I find it disappointing that you feel as if we did not apologise.

I think your departing words when handing in your key to reception were – I should have checked.

Yours Kindly

Jason Angus
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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753 reviews from our community

Traveller rating
    480
    183
    43
    26
    21
See reviews for
98
431
34
6
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (183)
Date | Rating
  • English first
  • German first
  • Any
English first
London, United Kingdom
Level Contributor
92 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 22 December 2012

Ate in the bar for a couple of nights, bar food was very good - pies and lamb great. Bar had good open fire, beer and wine good, but decor and spatial organisation could be better, just could do with being a bit visually warmer.

  • Stayed December 2012, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank BreakawayScotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
bolton
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 9 December 2012 via mobile

A great hotel in a good spot.
The riverside bar is has a roaring fire and is a welcome retreat after a long day walking in the cold.
Flitch is a great arranger and our annual get together is always at the Scafell

  • Stayed December 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jasper79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 2 December 2012

We.stayed for our wedding anniversary and it eas wonderful. Great rooms and the breakfast was superb. The staff couldnt have been more helpful. We will be back! Would like to have eaten in the restaurant but it was a little out of our price range at 32 pound a head but the pub round the corner was great.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annebooth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancashire
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 November 2012

We stayed in October but because we had stayed in August as well I could not submit my review until 3 months had lapsed. Anyway we had a fabulous stay again, we stayed in The Barnes Wallis Suite with our two younger children and our eldest son stayed in a double room in the annexe. Both rooms are luxurious with sumptious soft furnishings, comfortable beds and quality fixtures and fittings. We stayed on a bed and breakfast basis as we wanted an oppurtunity to try the food in the Riverside bar. Previously we have gone on a dinner, bed and breakfast basis. The food in the bar is delicious and does what it says on the menu 'Fills yer boots' and has a relaxed informal atmosphere with a good range of real ales which my husband particulary enjoyed. Personally myself and my eldest son adored the home-made mulled wine it really is the best we have ever had! The breakast as always is superb with large choice from the continental and cooked breakfast. We had great weather whilst we were there which further enhanced our experience and got to explore the surrounding areas on foot which was a delight. Our dog enjoyed it too and was spoilt rotten!. We are staying again 22nd/23rd December on the Winter Wonderland package which is truly a deal not to be missed! 65.00 gbp for a night DB&B or 40.00 B&B fantastic value particulary as the restaurant food is divine.
We love this place so much we have booked our respective parents in for a two night stay, they stayed last year too and were very impressed. Service as always is friendly and efficient.

Room Tip: For an added touch of luxury book the Barnes Wallace Suite. Room 25 in the annexe has Wifi. The Wifi...
See more room tips
  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phoebebeanz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
Reviewed 27 November 2012 via mobile

Never fails to be a fabulous stay in a very beautiful part of England. I love this hotel, the staff are r,Sally friendly and nothing is to much trouble, food is simply wonderful. Really good job the hotel is surrounded by stunning scenery to go explore and walk off all the wonderful food.

Stayed November 2012, travelled with friends
Helpful?
Thank C G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 November 2012

we had a two night stay in November 2012 .On entering the hotel the receptionist was friendly and helpful. The room was stylish and clean with good quality furnishings. We stayed for B,B and dinner the food was lovely. The staff at this hotel are very friendly and helped to brighten up the day as the weather was miserable and we decided to abandon our plan to walk up Scafell Pyke. Love the lakes and loved this hotel would stay again.

  • Stayed November 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank momo2002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Scafell Hotel

Property: Scafell Hotel
Address: Borrowdale, Rosthwaite, Borrowdale CA12 5XB, England
Phone Number:
Region: United Kingdom > England > Cumbria > Lake District > Borrowdale > Rosthwaite
Amenities:
Bar / Lounge Free Breakfast Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Rosthwaite
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Scafell Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
The Scafell Hotel is a wonderful Country House Hotel located in the very heart of Borrowdale, considered by many as England's finest valley, surrounded by mighty fells, tranquil meadows and crystal clear waters. A paradise for the walker and a perfect centre from which to visit other parts of the Lake District. The Hotel is situated almost at the foot of Great Gable and the Scafell Massif, and is regarded one of the Lake District's renowned headquarters for climbers and hill walkers. Keen anglers will appreciate the Scafell Hotel, as there is excellent fly fishing on the River Derwent and in Derwentwater. Those who are content with gentle rambling or just lazing on restful lawns fringed by trees amidst imposing scenery will be equally happy staying here. Our rooms were fully refurbished during 2010, in a Warm and Rich Country House style with a 'Contemporary Twist' perfect for setting the scene for a peaceful and relaxing break in the beautiful Borrowdale Valley. The Restaurant, Lounges and Bar have been tastefully decorated and furnished to retain that all important Country House warmth, allowing for complete relaxation after a great days walking on the Fells, and maybe even a little 'nap' by the fire after a delicious five course Dinner. Under the constant direction of owner's Miles Jessop MBE (Chairman) and Andrew Nelson (Managing Director) the Management and Team of Scafell Hotel offer truly warm and friendly service. Individual and Independent Country House Hotel for the last 44 years. ... more   less 
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Also Known As:
Scafell Hotel Rosthwaite

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