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Crown Promenade Perth
Ranked #3 of 3 Hotels in Burswood
Certificate of Excellence
Reviewed 2 November 2013

We've stayed at the Promenade quite a few times and our recent stay was even better. The staff there are very friendly and the rooms are clean and comfortable. We stayed in a king size suite as it was offered to us as a free up grade due to previous visit, earlier in the year, being a little noisy with work happening close to our room. This is exactly the kind of service that should be offered to customers and this complimentary upgrade made up for our last visit. We enjoy the restaurants and bars around the complex and also being close to the river so you can go for lovely walks. Will definitely return again even without an upgrade, as we've always found the standard queen rooms very comfortable, too.

  • Stayed: November 2013, travelled as a couple
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Thank LinG66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this reviewResponded 16 December 2013

Dear LinG66,

Thank you for taking the time to write a review on Tripadvisor of your recent stay at Crown Promenade Perth.

Delighted to read that your return stay at Crown Promenade was comfortable and enjoyable, and that you enjoyed the spa room.

We are very fortunate to be next to Burswood Park, on the banks of Swan River with the most stunning walks and tranquillity.

Thank you once again for the feedback and we look forward to welcoming you back soon.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au

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742 - 748 of 989 reviews

Reviewed 1 November 2013

Property had 8 floors & 291 rooms.Booked on wotif mystery hotel, so paid cheaper rate. Got Room 402, which had a view of the car park, ( maybe cause I paid cheaper rate?) The swan river and Perth city would make good view's, shame the Promenade didnt get the views . The bigger more glitzy Crown Metropol, on same premises appears to have got the views & the best pool area. The promenade pool is small & cold, even on a 32 degree day. Gets morning sun, not afternoon. Rooms clean, bed & pillows comfortable. If you want to swim in the gorgeous Metropol it will cost you $49 for day use. Makes you feel like the poor cousin staying at Promenade. Their is a Mcdonalds, subway and hot wok place in Casino, so that is good for cheap eats. No free shuttle into city, only to train station. Best thing is the customer service, cudos to the training. All staff I came in contact with, were outstanding. This property is more of a business stay , not for leisure.

Room Tip: Maybe pay a bit more for luxury stay at Metropol. Was about $15-20 taxi fare into city and $25 to ai...
See more room tips
  • Stayed: October 2013, travelled solo
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Thank Palony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this reviewResponded 16 December 2013

Dear Palony,

Thank you for taking the time to write a review on Tripadvisor of your recent stay at Crown Promenade Perth.

Pleased to read that the staff you encountered during your stay were accommodating and looked after you well.

Our outdoor plunge pool does receive the morning and afternoon sun, but as you mentioned, the pool is not heated, we found that the majority of our guests prefer this when Perth hits the heights of summer from 40-45 degrees.

Our sister property Crown Metropol does have the Las Vegas style resort pool which is very luxurious, we believe we have price points which cater for most, both value for money Crown Promenade and luxury, Crown Metropol.

Thank you once again for the feedback and we look forward to welcoming you back soon.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au

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Reviewed 30 October 2013

I arrived at 0130 after flying 12 hours. They had my reservation but not my room. They apologised and sent me to another hotel. Unfortunately, that hotel (the Pan Pacific) was nicer than the room I was eventually given at the Crown, the following day. So, bad check-in, blah room. Concierge not very knowledgeable.

  • Stayed: October 2013, travelled on business
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Thank badgerscraic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this reviewResponded 16 December 2013

Dear badgerscraic,

Thank you for taking the time to write a review on Tripadvisor of your recent stay at Crown Promenade Perth.

I am disappointed to learn of your experience and would welcome the opportunity to discuss further with you the issues you encountered, I can be contacted at caureen.mcatee@crownperth.com.au

I look forward to hearing from you.

Thank you.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au

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Reviewed 28 October 2013

We stayed in the cheapest room available over a weekend and while we had an outlook over the car park and a small room, the bed was spacious and comfortable and the bathrooms clean. Probably not worth the $200 odd we spent on the room but overall happy with our stay.

  • Stayed: October 2013, travelled as a couple
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Thank svetlana3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this reviewResponded 16 December 2013

Dear Svetlana3,

Thank you for taking the time to write a review on Tripadvisor of your recent stay at Crown Promenade Perth.

Pleased to read that your stay was enjoyable and that the room was spacious and clean.

Thank you once again for the feedback and we look forward to welcoming you back soon.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au

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Reviewed 27 October 2013

I think this used to be a Holiday Inn and it pretty much still is. Small rooms, old very small bathrooms - the staff were quite good but can't help but feel like a very budget hotel, without the budget price tag! Quite sure my aircon didn't work to full working order and I did call but there was no change that I could notice. I ordered lattes every morning at breakfast and every one was overly hot.. For $4.50 a pop I certainly sent mine back when, after it being in front of me for 5 minutes still was not drinkable temperature! The staff were more than too happy to replace it so that was a good outcome, but a real shame I had to send it back in the first place. Only stay here if you're working at the convention centre and can't afford the metropol.

  • Stayed: October 2013, travelled on business
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Thank LeenieTravelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this reviewResponded 16 December 2013

Dear Leenie Travelling,

Thank you for taking the time to write a review on Tripadvisor of your recent stay at Crown Promenade Perth.

I am disappointed to learn of your experience and would welcome the opportunity to discuss further with you the issues you encountered, I can be contacted at caureen.mcatee@crownperth.com.au

I look forward to hearing from you.

Thank you.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au

Report response as inappropriate
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Reviewed 26 October 2013

We recently stayed overnight in a studio room for my sisters wedding..we found the whole experience to be fantastic and well worth the money. Definitely recommend becoming a crown member to access the benefits of a discounted rate. The staff on arrival were brilliant as was the welcome glass of bubbly and little macaroons.

Stayed: October 2013, travelled as a couple
Thank Mish374
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this reviewResponded 16 December 2013

Dear Mish374,

Thank you for taking the time to write a review on Tripadvisor of your recent stay at Crown Promenade Perth.

I trust your sister’s wedding was an enjoyable day for you, thank you for your lovely feedback, it has been shared with the rest of the team.

Thank you once again for the feedback and we look forward to welcoming you back soon.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au

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Reviewed 23 October 2013 via mobile

The worst 'crown' hotel I have experienced. Crown prom in Melboune is a great hotel, yet the Perth offering is very average and the rooms in severe need of a compete overhaul. Feels like a 1980's travelodge. Head to Crown Metropole or the CBD.

  • Stayed: November 2012
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1  Thank GJSophieSarah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this reviewResponded 16 December 2013

Dear GJSophieSarah,

Thank you for taking the time to write a review on Tripadvisor of your recent stay at Crown Promenade Perth.

I do apologise that your experience did not live up to expectations in comparison to our Melbourne Hotels; we hope to be able to deliver some exciting news in this regard soon.

Thank you once again for the feedback.

Warm regards
Caureen McAtee
Hotel Manager
Crown Promenade Perth
Caureen.mcatee@crownperth.com.au

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crown Promenade Perth

Address: Great Eastern Highway, Burswood, Victoria Park, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Region: Australia > Western Australia > Greater Perth > Victoria Park > Burswood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Burswood
Price Range: £102 - £178 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crown Promenade Perth 4*
Number of rooms: 291
Official Description (provided by the hotel):
Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Southall Travel, TripOnline SA, getaroom.com, Ebookers, Evoline ltd, 5viajes2012 S.L. and Cancelon so you can book your Crown Promenade Perth reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Burswood Hotel Perth
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn

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