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“Good Hotel”

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Crown Promenade Perth
Ranked #3 of 3 Hotels in Burswood
Certificate of Excellence
Australia
Level Contributor
52 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Good Hotel”
Reviewed 20 June 2014

Stayed between June 1-5. I was allocated to a room which have a view of rear car park (did not enjoy) .The room was good, however bathroom cleanliness can be questioned. The hinges of bathroom door was covered with grease with hairs. The breakfast was of excellent quality (was on Crown Metropool Atrium). The service desk was prompt and very friendly providing information about the place.

Room Tip: Do not choose your room on groundfoor
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  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AlaskanLandscape
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this review, 30 June 2014
Dear Pankmis,

Thank you for taking the time to write a review on your recent stay at Crown Promenade Perth.

We are pleased to read that you enjoyed breakfast at the Atrium, however disappointed to read of your comments regarding our bathrooms, I would appreciate the opportunity to investigate this further, and if you have a spare few moments, I can be contacted at caureen.mcatee@crownperth.com.au

Once again, thank you for the feedback and I look forward to hearing from you.

Warm regards

Caureen McAtee
Hotel Manager
Crown Promenade Perth

Caureen.mcatee@crownperth.com.au
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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930 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (213)
Date | Rating
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English first
Broome, Australia
Level Contributor
47 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 20 June 2014 via mobile

The Crown Prom is a good hotel and ideally located with restaurants and entertainment right next door. Short trip to the city and airport by taxi. Rooms very clean, staff very helpful but room cost even at an advanced booking is a little expensive for a basic room that doesn't include breakfast.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Beso65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this review, 30 June 2014
Dear Beso65,

Thank you for taking the time to write a review on your recent stay at Crown Promenade Perth.

We are pleased to read that your room was comfortable and that the staff were helpful during your stay. We do have different packages available that can be purchased online or over the telephone with breakfast included, our Winter Warmer Package starts from $225.00 which includes sparkling wine, chocolates, and two buffet breakfasts at Market & Co.

Once again, thank you for the feedback and we look forward to you returning to Crown Promenade in the future.

Warm regards

Caureen McAtee
Hotel Manager
Crown Promenade Perth

Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tom Price, Australia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 June 2014

room was very clean, bed was super comfy, bottle of water from room was abit expensive at $9.50! close to Casino, excellent breakfast with so much to choose from definately ate too much! didnt use the spa or pool or fitness centre because of short stay.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Carole L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this review, 30 June 2014
Dear Carole L,

Thank you for taking the time to write a review on your recent stay at Crown Promenade Perth.

Delighted to read that your room was clean and comfortable, the large bottle of water in the minibar is 1.5 litres, however we do give complimentary bottled water on check out each day.

Once again, thank you for the feedback and we look forward to you returning to Crown Promenade in the future, and that you are able to try out the spa and pool.

Warm regards

Caureen McAtee
Hotel Manager
Crown Promenade Perth

Caureen.mcatee@crownperth.com.au
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Western Australia, Australia
Level Contributor
65 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 18 June 2014

From the moment we arrived we were made to feel like VIP's. At check in we were treated to complimentary macaroons and glass of champagne and the staff at the front desk were very friendly. The room was clean, bed comfy and the heating was just right. Perfect for a winter weekend getaway! The location was great, free parking and with Crown casino right on the doorstep what more could you ask for. We had the breakfast included in our price at Market & Co which was was nice with a good selection of buffet food. I can't compare it to Crown Metropol as I've never had that much money to splerge on a hotel, but for the price the Promenade is a good option. Would stay again.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michelle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this review, 30 June 2014
Dear Michelle D,

Thank you for taking the time to write a review on your recent stay at Crown Promenade Perth.

Delighted to read that your stay was enjoyable and that you enjoyed the bubbly and macaroons on arrival, and that you enjoyed the complimentary parking and buffet breakfast for two in Market & Co.

Once again, thank you for the feedback and we look forward to you returning to Crown Promenade in the future.

Warm regards

Caureen McAtee
Hotel Manager
Crown Promenade Perth

Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
WA
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 18 June 2014

For my birthday I got a nights stay in the Crown Promenade from my husband. I was surprised with a bottle of sparkling wine and very nice (truffle) chocolates which I thought my husband organised but this was a gift from the hotel manager. How nice! The room was, although a bit older, very nice appointed and recently refurbished. The odd mark and wear and tear here and there but that is more to the fact that other guests use and abuse these rooms. Very comfortable beds so we had a great night of sleep. A large number of TV channels and complimentary WiFi so we basically had all we wanted. Of course we went to the casino too, no luck today but we had a great meal at the "Junction Grill". All in all a real nice birthday celebration this year and a very comfortable stay.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohanandWilanda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this review, 30 June 2014
Dear JohanandWilanda,

Thank you for taking the time to write a review on your recent stay at Crown Promenade Perth.

Happy belated birthday, and pleased to read that you received my bottle of sparkling wine and chocolates, I do hope you get to come back and stay before your next birthday.

We have some very exciting news for the Crown Promenade Hotel which we shall share shortly.

Once again, thank you for the feedback and we look forward to you returning to Crown Promenade in the future.

Warm regards

Caureen McAtee
Hotel Manager
Crown Promenade Perth

Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
38 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 17 June 2014

My sister and I stayed here for 3 nights and booked a standard room which was quite lovely... not huge but not small, bathroom was ok... I was not a fan of the shower curtain though. Very clean room and it had just the basics you would need. I was surprised they did not offer complimentary water as many hotels do.
This is the best smelling hotel I have ever stayed in! Walking into the lobby and through the hallways was a party for my nose! I wish I had of asked what they used to make it smell so lovely.
The staff were all very attentitive and friendly, nothing was a bother.
The casino is kind of in it's own little area, not really walking distance to anything. Belmont Race track is a few minute cab ride but there is nothing much else around. We stayed here because we planned on spending most of our time in the casino so it was fine for us.
Very clean and nice, we would stay here again in a heart beat :)

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krystal g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this review, 30 June 2014
Dear krystal g,

Thank you for taking the time to write a review on your recent stay at Crown Promenade Perth.

Thank you for your lovely comments, in regards to the smell, we use Ecoya candles in the lobby with the scent of French Vanilla, which smells like warm ice cream which is lovely. On the floors we have green tea scent in the public area spaces, lobby etc.

We now offer complimentary bottled water on check out, thank you for that comment.

Overall it sounds as though you enjoyed your stay, your comments shall be shared with the rest of the team.

Once again, thank you for the feedback and we look forward to you returning to Crown Promenade in the future.

Warm regards

Caureen McAtee
Hotel Manager
Crown Promenade Perth

Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
97 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 17 June 2014 via mobile

Awesome hotel.that lives up to the Crown name. Rooms can be a bit noisy though. Would definietly be my hotel of choice in the area. Selections of restaurantse are a bit limited. Only pricey ones around.

Stayed June 2014, travelled with friends
Helpful?
Thank Mr M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caureen M, General Manager at Crown Promenade Perth, responded to this review, 30 June 2014
Dear Mr M,

Thank you for taking the time to write a review on your recent stay at Crown Promenade Perth.

We are pleased to read that you enjoyed your stay, on your next stay I do hope that you get to explore and check out some of our other restaurants like Carvers, which offers an all you can eat buffet as low as $16.95, or Junction Grill, a wonderful steakhouse with Main Courses starting from $21.95.

At the entrance to the Crown Metropol there is the fine dining options, but on the gaming floor and around the complex there is many value options to choose from.

Once again, thank you for the feedback and we look forward to you returning to Crown Promenade in the future.

Warm regards

Caureen McAtee
Hotel Manager
Crown Promenade Perth

Caureen.mcatee@crownperth.com.au
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crown Promenade Perth

Property: Crown Promenade Perth
Address: Great Eastern Highway, Burswood, Victoria Park, Western Australia 6100, Australia (Formerly Holiday Inn Burswood)
Phone Number:
Region: Australia > Western Australia > Greater Perth > Victoria Park > Burswood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 3 Hotels in Burswood
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Crown Promenade Perth 4*
Number of rooms: 291
Official Description (provided by the hotel):
Crown Promenade is one of the city’s newest hotels offering exceptional central accommodation in Perth. Spanning eight floors with 291 contemporary guest rooms, the hotel boasts stylishly appointed interiors in a variety of configurations including spa rooms and suites. ... more   less 
Reservation Options:
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Also Known As:
Holiday Inn Burswood Hotel Perth
Burswood Holiday Inn
Holiday Inn Perth
Perth Holiday Inn

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