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“Lacks a personal touch”

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Crown Metropol Perth
Ranked #2 of 3 Hotels in Burswood
Certificate of Excellence
Reviewed 13 May 2014 via mobile

The whole hotel is stunning. The architecture is grand and well thought-out. The room we had was wonderfully appointed and clean. The layout is great for a couple! The fact that it's right above the Rockpool restaurant is a huge bonus and you can charge back to your room. Win! The breakfast is amazing. One of the best I've seen! It is pricey to stay here and I probably couldn't justify the spend to stay here again but if you're looking for something a little bit fancy in Perth and a flutter at the casino, you're in the right place. They should encourage their staff, however, to be a bit more personable.

  • Stayed: June 2013
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Thank EmmaKaut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,132 - 1,138 of 1,571 reviews

Reviewed 10 May 2014

I had the pleasure of spending a night in Crown during April 2014, It has improved immensely since Crown has renovated over the last few years. Valet parking, check in was a breeze with fantastic staff. We were upgraded from the Luxe King Spa to a "Loft" which it wasn't until we reached the room we realised how lucky we were. It was more akin to an apartment with sweeping views of the Swan River and Perth city from each room - the living room, master bedroom and huge balcony. Fittings were top class, spa bath, robes/slippers, Large LCD TV in Living room, Bathroom & Master. Bar with 4 stools, Nespresso, 6 seater dining table, outdoor couch and cofee table on balcony. We had some drinks and canapes at the complimentary area (name escapes me) then our friends joined us for some drinks in our room before dinner at Rockpool which was great. Popped in to the Casino (which was very busy on a Sat night) and managed to have a win on Roulette. Had breakfast at the complimentary area before unfortunately having to checkout - which again was very smooth. A1 experience - thanks Crown.

  • Stayed: April 2014, travelled as a couple
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1  Thank bluehammer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

Stayed for 3 nights. Great check in staff, friendly and explained the property. The room was on level 1, but still with a slight view of the Swan River. The room it's self was large, fresh and clean - in short, great. There is quite a lot of renovation happeneing around the hotel but you don't really hear or see it. The pool is out of this world. Would stay again for sure.

  • Stayed: April 2014, travelled solo
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Thank jayjay41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014 via mobile

My partner booked a room here as a surprise for my 30th. When we arrived we had been upgraded to a luxe king spa with complentary wine and chocolates. We did have to remind the staff about the wine and chocolates, but it was a nice touch. The room was clean and good quality, bed comfy, and overall hotel feel has vastly improved from a few years ago.
The convenience of parking up and then not having to leave the resort is a definite plus. Staff we polite and helpful, and compared to mid week prices for hotels in Perth city there's little point in staying in the city anymore. We will be back.

Stayed: April 2014, travelled as a couple
Thank EmmaandLee-WA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014 via mobile

The service was amazing very friendly and helpful staff,I had dinner in the Silk restaurant the food was sublime,the decor and service was excellent would recommend this restaurant to everyone I meet.All in a delightful experience.

  • Stayed: April 2014
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1  Thank Megan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014 via mobile

Crown Metropol Perth is an ideal spot to stay for Couples and families that want to spend time in Perth. The Crown complex houses many fine restaurants for every taste, a casino, day spas, Bars and nightclubs, and only a 5 min shuttle bus to the city. Luxury at its finest for a special night of luxury stay at Crown Metropol.

Stayed: May 2014, travelled as a couple
Thank trickydickfromoz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

The resort is terrific with a fantastic casino and many great restaurants and great entertainment areas .The is pool area is amazing , though the water was very cold .
The day bed situation is a joke , i never seen one getting used in two days , maybe costing should be looked into and be available when quiet .
Rooms are great and we had the best sleep there and very quiet , but rooms where not very clean disappointing for a 5 star hotel .

Room Tip: Rooms looking over the pool have a better view .
See more room tips
  • Stayed: March 2014, travelled as a couple
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Thank flashbear
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Metropol Perth

Address: Great Eastern Highway, Burswood, Victoria Park, Western Australia 6100, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Victoria Park > Burswood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Burswood
Price Range: £139 - £318 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
Official Description (provided by the hotel):
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area and children’s zone. ... more   less 
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Also Known As:
Intercontinental Burswood Hotel Perth

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