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“Great little getaway”

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Crown Metropol Perth
Ranked #1 of 3 Hotels in Burswood
Certificate of Excellence
Perth, Australia
Level Contributor
87 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
“Great little getaway”
4 of 5 bubbles Reviewed 18 June 2014

Recently spent 2 nights here with a girlfriend for a girlie weekend getaway. We booked the Luxe twin room and were lucky to get one that overlooked the river and the pool area.
It's a lovely hotel with the new refurbishments however as many other guests have mentioned the new hotel being built next door does make for a noisy early morning wake up call.
Lobby bar nice to have a drink in and a shame it was a cold overcast day so we couldn't sit out by the pool.
Lots of places to wander around for a drink and some people watching.
Only downfall is the cost of valet parking $50 a day is steep. We parked underneath ourselves and it still cost $ 50 for the 2 days. There is free parking on site if you don't mind the walk.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SandiandGlenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,449 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (391)
Date | Rating
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English first
Perth, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 15 June 2014

We had booked a night in the deluxe spa room for our 2 year anniversary and first night away from our new born baby for some R and R. Upon arrival we received Valet parking and very prompt check in service and we headed up to our room. The rooms are nice but have been used poorly and this reflects with markings on the walls and carpets which takes away from the luxury feel. Opening our curtains we had a nice view of some construction works and cranes, every couple of seconds there was a nice boom, boom, boom from the foundation works which completely ruined our stay. So we escaped to the bathroom and started running a nice spa bath to relax on to find that it didn't actually work.

So once again as this was our dream little escape for the night we reported these facts to reception with no option to be moved or helped out. feeling let down and deflated we got ourselves sorted and went to Nobu for dinner which was nice, played around at the casino and bars then back to our room. The bed was ok and pillows very hard, we were awoken at 7 am by the same construction works booming every couple of seconds, WE COULDN'T BELIEVE IT!

So it was fare to say apart from dinner at Nobu the rest of our experience was ruined and not what we hoped for.

Room Tip: Ask for a room away from construction around the new stadium area.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mitch M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun D, General Manager at Crown Metropol Perth, responded to this review, 15 September 2014
Thank you for your comments.

It is disappointing to learn that your experience fell short of your expectations. We do expect that the construction noise will impact on our guests and whilst every effort is made to advise visitors of the construction works prior to their arrival, we do understand that it is a potential issue. However, Crown Perth is looking towards the future and we are excited about the prospect of being able to offer visitors a luxury 6 Star option when Crown Towers finally opens.

Thank you for taking the time to provide your feedback.

Sincerely,

Shaun D'Cruz
General Manager
Crown Perth Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Chicago, Illinois
Level Contributor
4 reviews
3 of 5 bubbles Reviewed 15 June 2014

We have had some great staff that were super friendly and very helpful--big shout out to Mark N. the concierge...he was hands down the best party of their staff! The rest of the concierges were not knowledgeable about basic tourist info. Some even gave us wrong info! For the price we pay I expect more. The internet is slow, very slow in the evening. They are doing construction right now from a very early hour for people on holiday. (7am). The water was brown during day hours for a few days in a row...I'm assuming that's an issue with current work being done. They have "the Hub" for kids. This room is decorated well but there isn't much substance. They could use some games or coloring pages or really anything to really play with or do activities with. The hot tub isn't really hot either. They over nickle and dime you...which for the price of the room I find horrible. The rooms are nice. There are no locks on any bathroom doors or toilet doors, which any parent of small kids will tell you is a big negative. Its nice to have walking access to the local river and the food court is also nice. Some of the restaurants you can not get to if you have small children since you need to go through the casino. It is not well laid out because take away food is exactly what a family needs at times.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TheRoadWife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun D, General Manager at Crown Metropol Perth, responded to this review, 15 September 2014
Thank you for your feedback.

Your comments and suggestions will be shared with the management staff so they may take appropriate action. I will also share your comments with Mark Nicholas on your behalf. We appreciate you taking the time to provide your feedback as it provides us with the necessary tools to continue to grow and refine our business practices.

Once again, thank you for your time.

Sincerely,


Shaun D'Cruz
General Manager
Crown Perth Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
perth
Level Contributor
36 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 14 June 2014

Check in slow.... The room was on the first floor near a service door which was very noisy in the morning.. We also were unlucky to get a connecting room with a loud mouth women that came back in very early in the morning and went on for a few hours! Pillows are great ,bed was comfortable and the view of a roof was a bonus.....Breakfast was indeed average..Food was warm and the service was the wait staff was not there.... Had to get up and ask for a pot of tea and then get up again and find one of the stone faced waitress and ask for milk!! Not good enough,the staff seem like they really couldn't be bothered... Im sure there is nicer places in Perth, where you get a smile and the service your paying for.............

Room Tip: Make sure you ask where your room is!
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  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank suthowa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun D, General Manager at Crown Metropol Perth, responded to this review, 15 September 2014
Thank you for your comments.

It is disappointing to note that your experience fell short of your expectations. We are committed to providing a memorable experience for our guests and it is hoped you will return in the future so that we may restore your faith in our Hotel.

Sincerely,

Shaun D'Cruz
General Manager
Crown Perth Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Adelaide, Australia
Level Contributor
83 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
4 of 5 bubbles Reviewed 13 June 2014

We have stayed at this hotel on a number of occasions over the years for conferences and as a stopover place. It became run down but the rooms are now upgraded and it is a very comfortable hotel with good quality furnishings and beddings. Our only complaint is the continual building noise next to the hotel building. Otherwise we had a pleasant stay.

Room Tip: Ask for a room away from the building noise and the inner atrium where the bar and restaurant are si...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kivmas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Australia
1 review
3 of 5 bubbles Reviewed 11 June 2014 via mobile

Yes the hotel is fantastic. And it will be the best in Perth once the renovations and new hotel next door are built. However if you want to be woken up at 7:30am after a night clubbing or gambling, then you won't be disappointed. I would suggest waiting a year or so until the complex and very noisy building works are completed. You will have workers outside your window looking in as the rappel down the windows carrying out the renovations. Why are they open ? For the prices they charge you might consider staying in the city unless your are gambling. Regarding the casino itself for the first time ever I had a cheater steal chips from our blackjack table. Not once but twice. The CCTV replay showed the cheating but staff said that it could have been an honest mistake and did nothing. The cheater just smiled and moved to a different table.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hotelworrier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun D, General Manager at Crown Metropol Perth, responded to this review, 12 September 2014
Thank you for your comments.

I would like to acknowledge that the noise associated with the Crown Towers build is inconvenient however the future benefits associated with having a stunning 6 star hotel in Perth will ultimately make it worthwhile. It is an exciting time for the Crown Complex and also Perth itself and we are looking towards the future and its completion.

Your feedback is appreciated and valued.

Sincerely,

Shaun D'Cruz
General Manager
Crown Perth Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
78 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 10 June 2014 via mobile

Stayed here 2 nights on two separate trips and both were hassle free. The hotel building is old but the renovation is terrific. Rooms are modern and spacious, flash restaurants and bars on the ground floor means plenty of dinner / lunch options. Pool / spa / gym facilities are first rate. The casino attached though is pretty trashy, especially on weekends. The buffet breakfast is average for a hotel of this class and way overpriced. Continental breakfast in the room was very satisfactory though. All in all a slick operation.

Stayed May 2014, travelled on business
Helpful?
Thank Richie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Crown Metropol Perth

Property: Crown Metropol Perth
Address: Great Eastern Highway, Burswood, Perth, Western Australia 6100, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Perth > Burswood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 Hotels in Burswood
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
Official Description (provided by the hotel):
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area and children’s zone. ... more   less 
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Also Known As:
Intercontinental Burswood Hotel Perth

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