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“fab upgrade and super decor”

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Crown Metropol Perth
Ranked #2 of 3 Hotels in Burswood
Certificate of Excellence
brisbane
Level Contributor
75 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“fab upgrade and super decor”
Reviewed 12 July 2014

was at an expo, which could be fairly boring - however the rooms have been beautifully renovated since last visit and the restaurants are fab - well done the designers - kindof 20's art deco elegance - of course this is perth - its not cheap - nothing is ....also I liked the fact that they have 'people of need' working as porters etc - shows a social conscious -

  • Stayed May 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank flamelily_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Western Australia
Level Contributor
87 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 11 July 2014

Not fantastic, everything from cold breakfast 3 days in a row to substandard bathroom products, i don't really rate it. Asked for eggs Benedict for breakfast, sorry we don't do that here. Really how hard is it. Had room service desert creme B and the sugar was burnt.

  • Stayed July 2014, travelled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank rpwacf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun D, General Manager at Crown Metropol Perth, responded to this review, 15 September 2014
Thank you for your comments.

As we are committed to providing a memorable 5 Star experience to all our visitors, your comments will be reviewed and discussed by the management team. It is through comments such as yours that we are able to review our business from a guest perspective.

Thank you for taking the time to provide feedback.

Sincerely,

Shaun D'Cruz
General Manager
Crown Perth Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 July 2014

The room alone is beautiful and the speedy room service is fantastic but the staff are just not interested. Room key kept locking us out of the elevator- concierge took 2 goes to fix it but didn't step out from behind his desk to check himself if it was working, not even an apology for the inconvenience.
Check in/ check out personnel lack any form of personality- cold just like the weather.

On the plus side- the ISIKA spa was divine and their staff were fabulous, the one thing to save the lack of personality in Crown.

The only reason I would return is for the room and convenience when I want a night out at the Casino

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank Tarsh C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun D, General Manager at Crown Metropol Perth, responded to this review, 15 September 2014
Thank you for your comments.

Your feedback assists us in viewing our business from a guest perspective. We are committed to providing a memorable 5 Star experience and all information received is a valuable tool to assist us with our objectives.

Thank you for taking the time to provide comments.

Sincerely

Shaun D'Cruz
General Manager
Crown Perth Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Perth, Australia
Level Contributor
58 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 7 July 2014

So we decided to go to the Merrywell for birthday drinks for my friend on Saturday night. After standing and waiting at the bar for almost 15 minutes to get a drink we finally move outside to enjoy it. They definitely don't have enough staff on there were about 6 serving inside and one poor guy serving outside he was doing his best to get through every one as quickly as possible. The dj was good but of course we needed more drinks couldn't get to the bar way to packed such a shame seemed like a good place for all ages to go to they need more staff it's that simple .

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pinkygirl29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
takoradi
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 6 July 2014 via mobile

This is our go hotel for any special occasion. Recently we stayed for 1 night for my 40 birthday celebrations. Check in was fast. We got our interconnecting rooms as requested. 2 bottles of complimentary bubbly were provided which was very nice. The room was very spacious and oh so comfortable. Love the fluffy white bath robes. Staff very friendly and excellent service as usual.

Stayed May 2014
Helpful?
Thank ArleneG36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 July 2014

Very comfortable and clean rooms. Staff were friendly and helpful. Attended a conference and facilities were good with very nice lunch and morning tea. Cost of underground parking has gone up considerably since last year when I paid $10 per day and this year it was $15 per day (with Crown Club discount).

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dyzee S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 July 2014 via mobile

We've stayed here several times before and had a great stay. However, construction on the Crown Towers complex is now underway. After a 2:00am finish at the casino we were planning a leisurely Saturday morning sleep in. At 7:19am the construction noise started and it was impossible to sleep through. A very loud, irritating, continuous bang, bang, bang, bang.

As we had stayed here before I had no need to read the hotel information before booking online and, therefore, missed the small warning about the construction noise. A pop up warning would be better for alerting people that they are not going to have a leisurely, peaceful stay at the Crown Metropol. This noise really ruined our stay. We won't be staying here again until the construction is completed.

Stayed July 2014, travelled as a couple
Helpful?
Thank Tracy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Shaun D, General Manager at Crown Metropol Perth, responded to this review, 11 September 2014
Thank you for your feedback.

Your comments are valuable and we appreciate you taking the time to share your thoughts.
The Crown Towers project is a very exciting time for the complex however it does bring with it, a level of construction noise which we do our very best to prepare our guests for. Once the construction phase is complete and the fit out begins the focus will be on the stunning addition to the Complex and Perth in general.

Once again, thank you.

Sincerely,


Shaun D'Cruz
General Manager
Crown Perth Hotels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crown Metropol Perth

Property: Crown Metropol Perth
Address: Great Eastern Highway, Burswood, Victoria Park, Western Australia 6100, Australia
Phone Number:
Region: Australia > Western Australia > Greater Perth > Victoria Park > Burswood
Amenities:
Bar / Lounge Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Burswood
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Crown Metropol Perth 5*
Number of rooms: 397
Official Description (provided by the hotel):
On the banks of the world-famous Swan River overlooking the stunning sun kissed backdrop of the Perth city skyline, Crown Metropol Perth redefines luxury accommodation offering a distinctive, modern and unmistakably luxurious escape.Each of Crown Metropol Perth’s guest rooms are abundant with space and natural light and feature high-tech entertainment facilities, plush furnishings and spacious bathrooms, plus guests have access to our renowned resort-style pool area and children’s zone. ... more   less 
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Also Known As:
Intercontinental Burswood Hotel Perth

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