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3 - 8 of 93 reviews
Reviewed 7 May 2018

I stayed here in July 2017 for a week. My booking was of kitchen equipped suit. Enough towels were provided for one week stay. But, they never cleaned the room or housekeeping done during my stay, this I did not find pleasant. Kitchen was equipped with all appliances, and utensils were available on demand. It is good in the price range for longer stay, especially when you prefer to cook yourself rather than visiting restaurants for food. Laundry too was available upon extra charges. I recommend it for a budget stay.

Room Tip: room far from entrance is quitter
  • Stayed: July 2017, travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Sukhram
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Dearborn, responded to this reviewResponded 7 May 2018

Sukhram, thank you for staying at Extended Stay America. We are glad to read you liked our affordable rates and your well-appointed room along with the kitchenette. Please note, our housekeeping is done on a weekly basis to respect the privacy of our guests, but we are happy to offer this service to you at a minimal fee. We appreciate you recommending us and look forward to welcoming you back soon.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2018

Stayed for ten days while DW in hospital - rate was discounted by 25% by hospital. Room is bare minimum -get your own towels - snack bars for breakfast - make your own bed. Found the Red Roof across the street to be cheaper, better breakfast, room made up, towels furnished daily.

  • Stayed: October 2017, travelled solo
    • Location
    • Rooms
    • Service
Thank RonOscoda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Dearborn, responded to this reviewResponded 17 February 2018

Thanks for being our guest. Our hotel is designed for guests who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Kindly note, our housekeeping is done on a weekly basis to respect the privacy of our guests. Also, towels and linens may be exchanged at the front desk anytime and complimentary. We will remind our front desk staff to communicate this policy without fail to our guests moving forward. Please consider giving us another opportunity to make your next stay with us a better one.

Sincerely,
Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 January 2018

Average,The rate was good the rooms were average could have been much cleaner had to ask for clean bedding upon check-in many hairs and other things on the sheets the staff was great location was good

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Extended Stay
Thank Z2926PNdavidz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Dearborn, responded to this reviewResponded 24 January 2018

Thank you for taking the time to share your feedback. We are pleased you had an overall good stay, but we are sorry for not meeting all of your expectations. We have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will consider us again the next time you are in this area.

Sincerely,
Hotel Management

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Reviewed 2 January 2018

The rooms were in great condition, staff was super friendly and helpful. The staff was very knowledgeable about the surrounding area. I am going to stay here again on my next trip to this area. I liked the proximity to our venue we were attending that weekend.

  • Stayed: January 2018, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
Thank Q3167IJstevens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Dearborn, responded to this reviewResponded 3 January 2018

Stevens, it's so nice to read your positive review of your recent stay at Extended Stay America. Our goal is to provide our guests with exceptional service, so we are thrilled we were successful in doing so. Your comments have been shared with the team, and they were very appreciative of your recognition. Thank you for being our guest, and we look forward to your next stay.

Sincerely,
Hotel Management

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Reviewed 22 December 2017

No housekeeping unless you pay more breakfast selection was awful.. wasn't given the option for a late check out by an hour even after offering to pay for it.. had to pay for an entire day or be on the street.. tiny television.. marijuana smell throughout the hotel.. no customer service what so ever... pillows were stained... dirty shower and a urine smell...

  • Stayed: December 2017, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Extended Stay
1  Thank sakian2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
00esa, Manager at Extended Stay America - Detroit - Dearborn, responded to this reviewResponded 23 December 2017

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed.
Hotel Management

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