I wanted to like this place - the staff were very nice and the waterfront location is lovely and convenient to much of the city, with a few nice bars/restaurants within walking distance. However, the management clearly doesn't have its act together, a fact made laughably ironic by the placement of the owner's vanity autobiography for sale at the front desk. The decor and fixtures are a bit old and shabby, but good management can easily make up for that by ensuring that the basics are covered (in this case they weren't). Over our two day stay, our room was never made up, despite several specific requests to the front desk. Our air conditioning also didn't work - we reported this and were told that someone would look into it but there was no indication this ever happened. Yes, I imagine it's difficult to get HVAC repair on short notice when the hotel is full. However, at least they could have contacted me to let me know that I was out of luck (maybe even offered me a discount). Between that and the unfulfilled requests for maid service there seems to be a policy of telling guests what they want to hear and then not actually following up.
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- Also Known As:
- Roberts Riverwalk Hotel And Residence Detroit