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“Beautiful view..issues at Check in”

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Detroit Marriott at the Renaissance Center
Ranked #13 of 33 Hotels in Detroit
Milton, Canada
Level Contributor
47 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Beautiful view..issues at Check in”
Reviewed 22 October 2013

There was 9 of us staying here for one night on a saturday night. We had reserved 3 rooms, 2 with 2 beds and one with a king bed. When we went to check in.. at 3pm... they gave us 3 rooms with 1 king bed in each room. They told us that what you reserve is not guaranteed. How do they expect 4 adults to share one king bed. We were not allowed a roll away bed in the rooms either. After some time they finally figured they could give us 2 hospitality suites since there is 2 pull out couches in them and 1 king room. Good but not great. Yes it was a busy weekend in the city but when you show up to check in at 3pm.. check in time , and they tell you that is all they have.. not acceptable.
Aside from this the hotel itself is quite large. Great food court downstairs as well as starbucks. There is also access to the people mover right at the hotel. Ordered pizza from room service and totally worth the 20 bucks for a large pizza a 4 drinks.
We usually stay at the courtyard across the street and think that is where I will try and go again next year.

  • Stayed October 2013, travelled with family
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Helpful?
Thank T W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Chicago, Illinois
Level Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 21 October 2013

I stayed here 2 nights on a weekend. Overall, I really enjoyed this hotel, but unfortunately the cleanliness of the rooms was not up to par. For the price you pay to stay here, it should be. Our room was incredibly dusty....dust and dust bunnies covering the bedside table and lamp. I had to move the bed to look for something, and it was just not clean around the bed at all. Hair and dust. Gross. There were a lot of random hairs on the sheets. The sheets were clean, so they were from the drier, but it was still gross. Bedskirts stained and needed to be replaced. I was tempted to give my review 2 stars because of these issues, but enjoyed the rest of my stay so much that I'll give it three. Splurge for a higher floor, you won't regret it, the views are beautiful. Staff were all very friendly. Room service surprisingly reasonably priced and actually tasted pretty good. Skip the valet and instead do self-park in the Beaubian parking structure, $15 per day instead of $25 plus tip, and no wait for your car. Yes, the rooms were a little outdated but that didn't bother me as much as the housekeeping issues did. Apparently they're about to undertake a massive renovation. I'll come here again, after the renovation, in hopes that it will inspire them to get their housekeeping act together.

Room Tip: Get a high floor, river view.
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  • Stayed October 2013, travelled with friends
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Helpful?
Thank SunLvr101
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Long Island City, New York
Level Contributor
185 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 21 October 2013

Spouse, adult son and I just completed one-night stay here after Detroit Marathon, using certificate from Visa for free night. Had very nice room on 63rd floor with city view. (So much better than river view, IMHO, as city is lighted up at night. River view features Caesar's Casino in Windsor and a swathe of low-rise housing.) Room had two double beds (not queens), flat screen TV, safe, typical very small Marriot bathroom (but there was a tub.) Bed was comfortable, water was hot, drains worked, towels were decently sized. Hotel personnel were all professional, efficient, and cheerful. The Volt Bar was lively on a Sunday night, and had lots of comfortable seating.

Small quibbles: why do hotels ask us to reuse towels but neglect to provide adequate towel racks? Also, why is security peep-hole placed so high on the door that anyone, like me, shorter than 5'7" is unable to access this important safety feature, even if standing on tip-toe?

As to the building itself: The discordance between exterior and interior must be seen to be believed. The Renaissance Center is all shiny, vertical glass and metal outside. That makes the interior all the more shocking for its gloomy, dystopian, low-ceilinged, dark grey, reinforced concrete walls, and inconveniently placed escalators. It could be the set for an outer space sci-fi horror movie. (Anyone who has been to the Bonaventure in LA is familiar with the look - same architect.) Grim, grim, grim.

Room Tip: City view shows Detroit's buildings at their best. Lots of neon at nght. Nice.
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  • Stayed October 2013, travelled with family
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    • Cleanliness
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Helpful?
Thank mbeth1403
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
USA
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 21 October 2013

We were very impressed with the Detroit Marriott. We were unable to confirm a 2 double bed room when we booked-very busy due to a skating event and the Detroit Marathon. However an email to the hotel the week before got a quick response confirming our request. We also got a refrigerator for $25 total for the 3 nights we stayed. We drove directly up to the hotel entrance and got cheerful assistance unloading our stuff. We had the option of using valet, $25, or self-parking directly across from the hotel. $20 per night, with in-out privileges and maybe a cheaper rate if you checked with the manager. We didn't notice the sign until we were leaving. No need to drag luggage across the street as another poster indicated. Checkin was quick and easy and we were upgraded to a high floor river view room. Very clean and nice.

We had a minor problem one day, with only enough towels for 2 when there were 3 in the room. Within 15 minutes of calling the front desk, we got 2 sets of extra towels, with a purple ribbon tied around the washcloths! Another day we got only decaf coffee and missing shampoo. Front desk gave us an ample supply of both.

The peoplemover was easy to locate within the Renaissance Center, not confusing as some have indicated. It was also an easy 15-20 minute walk to the Joe Louis Arena, with Cobo Center and a park with impressive sculptures a bit closer.

Only downside was lack of casual restaurants in the immediate area. The food court in the Ren Center was easy to locate but only had a few places open, the local Greek food being the best. Subway was ok but with surly staff who got our take-out order wrong and I had to go back to get missing food items. Also a McDonalds and Starbucks open but generally hours seem to be focused on office workers, with early closings. Volt restaurant and bar in the hotel was nice but noisy and not conducive to a family group. Small portions for sharing were very good.

Room Tip: request high floor river view-definitely check with hotel itself to confirm any special request. My...
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  • Stayed October 2013, travelled with family
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    • Cleanliness
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Helpful?
Thank Evan59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palatine, Illinois
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 October 2013

We just came from our son's wedding week-end. The hotel staff was terrific and the service was great. The views from the hotel were spectacular. We hosted 2 meals at the Volt - food and service were great. The hotel is going to have some remodeling but it's still in great shape and spotless!! We can't thank the Volt staff enough for their hospitality for our family!

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank suem51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Petersburg, Florida
Level Contributor
148 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed 18 October 2013

I had a great room on the 44th floor overlooking the River with direct views across to Windsor, Canada. This hotel is part of a huge multi-building complex with easy access to the people mover to get around downtown. However, the bed was so sloppily made, dirty carpet, really dusty bathroom, it was just a disappointment. Someone needs to be doing room inspections. They have the basics, but housekeeping is an area that can't fail.

Room Tip: would request a high floor and a river view
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  • Stayed October 2013, travelled on business
    • Value
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    • Cleanliness
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Helpful?
Thank Eureka1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
174 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 134 helpful votes
Reviewed 14 October 2013

I stayed here on the night of my brother's wedding (the actual event was at a different location) with the rest of the wedding party. I had always wanted to stay here because I had heard so much about the beautiful panoramic views. Unfortunately, my stay was underwhelming.

We arrived at about 1:30 a.m. on a Saturday night and the place was pretty busy - lots of people in the lobby and at the check-in desk. Check-in was not a problem. Our room was on the 45th floor. The hallways leading to our room were kind of shoddy and had hideous carpeting.

Our room left much to be desired - it was drab, plain, and just struck me as unwelcoming. The king bed was all right, but not the best. The bathroom was way too small and did not have a fan. However, the nighttime view of the Detroit skyline and Windsor (Canada) across the river were unparalleled - as good as expected. It was just as beautiful in the morning when the sun was out. This somewhat compensated for the disappointing decor.

We only stayed here for a quick overnight stay. Check out the following morning was uneventful and the employee at the check-out desk was very pleasant. The common areas of the hotel are nicer and more impressive than the individual rooms. Parking was quite expensive (I think $25, but I don't remember for sure because the bride and groom covered parking for their guests), which is expensive. We did not eat breakfast at the hotel, but my brother later told me that the breakfast at Volt was not very good on top of being expensive.

My final comment on this hotel: the Renaissance Center is the cornerstone of the Detroit skyline. It is one of the city's most revered buildings, in a fantastic, scenic, and convenient location. The Marriott really needs to take better advantage of its awesome, privileged location and make this hotel more impressive. It's not horrible or anything, just needs an update. Coupled with the fantastic views, a beautiful hotel in this location could be the gem of Downtown Detroit.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sarah Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Detroit Marriott at the Renaissance Center

Property: Detroit Marriott at the Renaissance Center
Address: 400 Renaissance Ctr, Detroit, MI 48243-1502
Region: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Business Hotel in Detroit
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Detroit Marriott at the Renaissance Center 3.5*
Number of rooms: 1298
Official Description (provided by the hotel):
Soaring 73 floors above the Detroit River, the Detroit Marriott at the Renaissance Center is ideally located in downtown Detroit, situated on the RiverWalk and next to Hart Plaza. The hotel is within the GM Renaissance Center, which provides convenient access to shopping, restaurants and entertainment. The Detroit "People Mover" public transportation system enables guests to visit top attractions that surround the hotel. Floor-to-ceiling windows and dramatic views highlight our hotel rooms, while a reinvented lobby boasts functional seating and business friendly amenities in a trendy setting. Delight in the stylishly urban ambiance of Volt, and enjoy breakfast, lunch, dinner and evening cocktails. ... more   less 
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Also Known As:
Detroit Marriott At The Renaissance Hotel Detroit
Detroit Renaissance At Center
Marriott Detroit
Renaissance Detroit

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