First thing is first: the valet is a nightmare. They are understaffed, they are slow and the valet captain (whoever the lady is that stands inside and hands out keys) is rude to people. The area outside of the hotel where they have the cars waiting to be valeted is a very small area (granted, this is Downtown Detroit, but still, it can fit maybe four cars).
Then, the lobby, which is extremely small for a hotel that is expected to sell 65% or more every night (since there are 13 floors that have rooms on them, and there are 30 rooms on each of these floors, you would expect about 200 people in this hotel on a nightly/daily basis). Yes, they have a fireplace and are updating it, but when it's game day (for whichever team you're there for), this is ridiculous. The lobby is constantly full of people checking in or moving around, causing a lot of uncomfortable situations because everyone is standing on top of one another!
The staff behind the front desk are actually incredibly rude, as well. They are condescending when they speak to you, talk about you to each other when you're still within earshot, etc. While I was checking in, I overheard the other desk agent say to a woman that her last name (Kehoe) would be "very difficult to live with"; it was extremely unnecessary and rude of her to say to this guest.
When you get up to the room, everything is nice. The heater works great for the winter (don't know about the A/C though), the beds are comfortable, everything is beautifully decorated and the fixtures all work. The bathroom does need a fan in it for when showering, but other than that, everything was fine. My bathtub walls were still dirty, but when I tried to call down, it rang for four minutes before I finally hung up, cleaned it myself and showered. I also had to call down for extra towels, as there were three women in this room, and after it rang for probably a good 10 minutes, the desk agent finally picked up and assured me that towels would be up shortly. It took over an hour for the extra towels and shampoo to come up, and when they did, the housekeeper threw them into my arms and stalked off. Very rude. But, the shower was nice, got warm REALLY fast and the water pressure was fantastic.
If you want breakfast, go down early, especially on Sundays. There will be a line, and it will reach into the small lobby, so good luck if you're trying to check out. The breakfast area is small for having a huge hotel; my cousin and I stood around a trash can, eating our breakfast, waiting for a table to open up.
The valet to leave on game days is also slightly ridiculous. A couple standing next to me waited 25 minutes for their car, and I had to wait 35. They say call down 15 minutes ahead of time, but really, you should either not valet, or call down 45 minutes ahead of time.
This experience was so-so, but it is based on there being a Detroit Red Wings hockey game Saturday night and a Detroit Lions football game Sunday afternoon. Other times, I'm sure it's nice, but game weekends, it's horrible.
- Official Description (provided by the hotel):
- The Holiday Inn Express Hotel & Suites of Downtown Detroit is a first class hotel that is ideal for travelers who are visiting for either business or leisure purposes. In addition to our finely appointed guest rooms, we offer fully equipped suites with full kitchens for extended stays. Some of our outstanding amenities include a state-of-the-art fitness center, indoor heated pool, 24-hour business center, and complimentary high-speed Internet access. Don't forget to join us for breakfast at our newly updated Express Start Breakfast Bar. We now offer a selection of hot entrees! The Holiday Inn Express Hotel & Suites of Downtown Detroit also offers valet parking for your convenience at fee of $27.00 per car per night, the lowest priced hotel parking in the downtown area. Located in the heart of downtown Detroit, the Holiday Inn Express Hotel & Suites is within walking distance of Cobo Convention Center, Joe Louis Arena (Detroit Red Wings) and the new MGM Grand Casino. The hotel is also positioned perfectly near the People Mover, Greektown Casino, Motor City Casino, Detroit Opera House, Fox Theatre, Hard Rock Cafe, Comerica Park (Detroit Tigers), and Ford Field (Detroit Lions). For the busy executive, the hotel is located only 1-2 blocks from Compuware World Headquarters, DTE Energy, and AT&T, just to name a few. The General Motors World Headquarters, famously known as the Renaissance Center, is located less than one mile from the hotel and is open to the public during weekdays for tours and shopping. Visitors can even venture off across the border into Canada by crossing the Ambassador Bridge or the tunnel into Windsor, Canada. For your next visit to Detroit, Stay Smart at the Holiday Inn Express and Suites of Downtown Detroit! ... more less
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- Also Known As:
- Holiday Inn Express Detroit - Downtown Hotel Detroit