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“Very Good”

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Hilton Garden Inn Detroit Downtown
Ranked #7 of 33 Hotels in Detroit
Certificate of Excellence
detroit, United States
1 review
“Very Good”
Reviewed 5 August 2014

This was a very nice hotel and I would recommend that anyone stay here when they visit Detroit. The service was good and the staff was helpful and very nice. I did not have the chance to taste the food but I'm sure it was just as a pleasure as it was to stay there. I recommend that anyone visit this facility if they have once near you.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Felita C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIDD, General Manager at Hilton Garden Inn Detroit Downtown, responded to this review, 25 September 2014
Thanks for staying and taking the time to review our hotel. We are glad that our location, service and accommodations provided you with a nice stay and you are willing to recommend us. We hope you can stay with us again!
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922 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (84)
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English first
Ludington, United States
1 review
Reviewed 5 August 2014

Great location and clean! The rooms have a good view of Greek Town and two blocks from Ford Field and three blocks from Comerica Park. Room was very clean and hotel staff were very helpful. Costs $22 night to park, but can get where you want to go on foot.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Dan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIDD, General Manager at Hilton Garden Inn Detroit Downtown, responded to this review, 25 September 2014
Thanks for staying and taking the time to review our hotel. We are glad that our location, service and accommodations provided you with a great stay. We hope you can stay with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
Level Contributor
75 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 4 August 2014 via mobile

Not the best Hilton hotel I have stayed in. Rooms are not moderate nor classy. Hotel location is not bery accessible. Parking is outragious. Staff is dull. Dont walk alone during night time. Take your valuables eveywhere you go. Very close to famous casinos.

Stayed August 2014, travelled on business
Helpful?
Thank Ronald C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIDETROIT351, General Manager at Hilton Garden Inn Detroit Downtown, responded to this review, 5 August 2014
Thanks for staying and taking the time to review our hotel. We will take your comments under consideration as we continually work to improve our guest experience. I can appreciate your concern with the cost of parking. Like the other non casino hotels downtown, we do have to purchase parking spaces from the neighboring lots. We have worked hard to keep our cost down and have stayed under the price that many of our competing hotels are offering for parking.
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Knoxville, United States
1 review
Reviewed 4 August 2014

Overall, my experience was excellent. My only issue occurred at check in. I approached the counter and the very first thing the clerk asked me was "Method of Payment?". She did not say "Welcome", "Hello", or similar. I paused for a moment and she again asked (verbatim) "Method of Payment?". I asked her if she needed to know my name and she again made the "Method of Payment?" statement. I also work in a service industry and I feel that this interaction got my stay off to an unusual/unpleasant start; every other aspect of my stay was pleasurable!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Marshall M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIDD, General Manager at Hilton Garden Inn Detroit Downtown, responded to this review, 25 September 2014
Thanks for staying and taking the time to review our hotel. We appreciate your comments. We are always looking to improve our hotel and guest experience. We will share this comment with our staff.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Yakima, Washington
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 4 August 2014

This hotel has it all.
Downtown Detroit, near the Ballpark, close to restaurants with clean/comfortable/secure rooms.
Staff was very helpful and friendly
Valet parking
Requires a hotel key to get on the elevator.
Top of the line soaps in the room
Comfy bed and pillows.
They do not skimp on anything in this hotel!

Room Tip: The higher the room the better the view.
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  • Stayed July 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beenthere628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIDD, General Manager at Hilton Garden Inn Detroit Downtown, responded to this review, 25 September 2014
Thanks for staying and taking the time to provide a great review our hotel. We are glad we were able to provide you with an excellent stay. We hope you can stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Abilene, United States
1 review
Reviewed 4 August 2014

Had two rooms reserved and they gave one away and made no effort to assist with other arrangements. Located next to bar that plays extremely loud music until 4am. Homeless people at the back entrance of the hotel--had a sense that area wasn't secure because room key required to ride elevator.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIDETROIT351, General Manager at Hilton Garden Inn Detroit Downtown, responded to this review, 5 August 2014
Thank you for taking the time to write a review about your recent stay at our hotel. We’re very sorry that your experience at our property wasn’t up to our usual high standards and we apologize for all the inconvenience you experienced. I am sorry the staff could not accommodate with a second guest room. We will take your comments under consideration as we continually work to improve our guest experience. We hope to have another opportunity to serve you, if your travels bring you back to Detroit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario, Canada
1 review
Reviewed 1 August 2014

Room was very spacious and comfortable. Had all the amenities needed. Only complaint was lack of walking distance restaurants. Restaurant in the hotel was full. Pool was nice and clean. Hot tub as well. Easy to get to this hotel.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michelle E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIDD, General Manager at Hilton Garden Inn Detroit Downtown, responded to this review, 25 September 2014
Thanks for staying and taking the time to review our hotel. We are were able to make your stay enjoyable. Our area is growing with more restaurants. If you stay with us again you will have more great food choices in walking distance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Detroit Downtown

Property: Hilton Garden Inn Detroit Downtown
Address: 351 Gratiot Ave, Detroit, MI 48226
Phone Number:
Region: United States > Michigan > Detroit
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Detroit
#7 Business Hotel in Detroit
#7 Romantic Hotel in Detroit
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Detroit Downtown 3*
Number of rooms: 198
Official Description (provided by the hotel):
Located in the Entertainment District, we are near Comerica Park, Ford Field, Little Caesar Arena, Michigan Opera Theater, the Music Hall and much more. Just two blocks from Greektown, you will find we are surrounded by shops and restaurants. Local businesses and corporate offices within walking distance to our hotel include Quicken Loans, Meridian Health, Blue Cross Blue Shield of Michigan, General Motors, and DTE Energy ... more   less 
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Also Known As:
Hilton Garden Inn Detroit Downtown Hotel Detroit
Detroit Hilton Garden Inn
Hilton Detroit

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